Store Manager

Job Title: Store Manager – QSR

Location: Mumbai

Department: Operations

Reporting To: Area Manager

Job Summary:

The Store Manager is responsible for overseeing the complete day-to-day operations of the Quick Service Restaurant (QSR), ensuring smooth functioning, high-quality customer service, team management, and achievement of sales and operational targets.

Key Responsibilities:

1. Daily Operations Management

• Ensure smooth daily store operations including opening and closing procedures
• Maintain cleanliness, hygiene, and safety standards as per company and statutory guidelines
• Monitor food preparation, quality, and service standards
• Ensure adherence to SOPs and operational processes

2. Team Management

• Supervise, train, and motivate store staff
• Prepare staff rosters and manage shift planning
• Monitor employee performance and provide regular feedback
• Ensure discipline and grooming standards are maintained

3. Customer Service

• Ensure excellent customer experience and handle customer complaints effectively
• Maintain high service standards and quick turnaround time
• Build customer loyalty through consistent service delivery

4. Sales & Target Achievement

• Drive store sales and achieve monthly targets
• Implement local store marketing activities
• Monitor daily sales reports and take corrective actions when needed

5. Inventory & Cost Control

• Manage inventory levels and minimize wastage
• Ensure proper stock ordering, storage, and usage
• Control food and labour costs as per defined benchmarks

6. Compliance & Audit

• Ensure compliance with food safety standards (FSSAI guidelines)
• Maintain proper documentation for audits and inspections
• Ensure all licenses and certifications are up to date

7. Reporting & Coordination

• Share daily/weekly reports with management
• Coordinate with supply chain, HR, and other departments
• Ensure timely escalation of operational issues

Key Skills & Competencies:

• Strong leadership and team handling skills
• Good communication and interpersonal skills
• Problem-solving and decision-making ability
• Ability to work under pressure in a fast-paced environment
• Basic knowledge of MS Office and POS systems

Qualification & Experience:

• Graduate in any discipline (Hospitality preferred)
• 3–5 years of experience in QSR/F&B industry
• Prior experience as Assistant Store Manager / Store Manager preferred

Working Conditions:

• Rotational shifts including weekends and holidays
• Standing for long hours and handling high-pressure situations

KPIs (Performance Indicators):

• Sales target achievement
• Customer satisfaction scores
• Food cost and wastage control
• Employee retention and performance
• Audit and compliance scores