Customer Support Executive

Job Description – Customer Support Executive

Company: Kotak Prime

Location: Malad east, Mumbai Job

Type: Full-time

Work Mode: Work from Office

qualification : Graduation Mandatory

About the Role

Kotak Prime is hiring Customer Support Executives to deliver excellent customer service by assisting customers with their queries related to vehicle loans, EMI payments, account information, and other financial services. The ideal candidate should possess strong communication skills and a customer-first approach.

Key Responsibilities

• Handle inbound and outbound customer calls professionally.

• Assist customers with loan-related queries, EMI information, payment status, and account services.

• Resolve customer concerns within the defined turnaround time.

• Escalate complex issues to the relevant departments when required.

• Maintain accurate records of customer interactions in the CRM system.

• Ensure compliance with company policies and quality standards.

• Build and maintain positive customer relationships.

• Meet daily productivity and customer satisfaction targets. Eligibility Criteria

• Minimum qualification: 12th Pass or Any Graduate.

• 1–3 years of experience in Customer Support, Customer Service, Voice Process, or BPO.

• Excellent communication skills in English and Hindi. Additional regional languages are an advantage.

• Basic computer knowledge and typing skills.

• Strong interpersonal and problem-solving abilities.

• Ability to work in rotational shifts and rotational week-offs.

• Immediate joiners are preferred. Required Skills

• Excellent verbal and written communication.

• Customer handling and issue resolution.

• Active listening and empathy.

• Basic computer and MS Office knowledge.

• Time management and multitasking.

• Ability to work under pressure.

Preferred Experience

• Customer Support

• Customer Service

• Domestic Voice Process

• Banking, NBFC, Financial Services, or BPO experience

• Call Center Operations Benefits

• Opportunity to work with a leading financial services company.

• Professional training and career growth opportunities.

• Supportive and collaborative work environment.

• Employee engagement and learning programs.