Manager - Mahindra Museum of Living History

Overview

Oversee day-to-day Museum operations, ensuring seamless visitor experience, administration, financial management, maintenance and coordination with internal teams, artists, vendors and other stakeholders.

Key Responsibilities

1. Visitor Engagement

• Conduct guided tours for corporate, educational, internal and special groups.
• Deliver engaging, audience-relevant experiences while ensuring visitor comfort and support.

2. Bookings & Visitor Communications

• Manage Museum emails, bookings and visitor queries.
• Coordinate booking slots, closures and website updates.
• Maintain Google business information and manage visitor reviews and feedback.

3. Budget & Administration

• Develop, track and manage annual Revenue and Capex budgets.
• Coordinate with CIS, Brand, IT and other teams for budgeting and operational requirements.

4. Museum Operations & Maintenance

• Ensure the Museum, exhibits and installations are maintained in pristine condition.
• Coordinate with artists, vendors, CIS and IT for installations, repairs, technical issues and preventive maintenance.
• Manage seasonal requirements, including monsoon preparedness and infrastructure-related issues.

5. Security & Visitor Management

• Ensure adherence to Museum safety protocols and visitor decorum.
• Manage visitor escalations, walk-ins and object-related incidents professionally.
• Coordinate with security teams to ensure a courteous and safe visitor experience.

6. Vendor & AMC Management

• Maintain artist/vendor databases, agreements and relevant documentation.
• Track vendor bills, payments and Annual Maintenance Contracts.

7. Museum Photography

• Coordinate photography of Museum objects and provide logistical and administrative support for shoots.