Receptionist / Front Office Executive

About SkinAccess Clinics

SkinAccess Clinics is a dermatology and cosmetology clinic focused on providing high-quality medical skincare, hair care, and aesthetic treatments. We are committed to delivering personalized patient care, professional service and a seamless clinic experience.

We are looking for a friendly, organized, and proactive Receptionist/ Front Desk Executive to join our team at our College Road branch in Nashik. The ideal candidate should have excellent communication skills, a patient-first attitude, strong organizational abilities, and the confidence to manage appointments, handle telephone inquiries, and coordinate day-to-day patient activities.

Key Responsibilities

1. Appointment Scheduling & Management

• Schedule, confirm, reschedule and manage patient appointments efficiently.
• Coordinate appointment timings with doctors and other clinic staff.
• Make reminder calls and send appointment confirmations to minimize missed appointments.
• Manage walk-in patients and maintain an organized appointment calendar.
• Inform patients about appointment availability, expected waiting times and scheduling changes.

2. Telecalling & Patient Follow-ups

• Handle incoming and outgoing calls professionally.
• Respond to inquiries regarding consultations, treatments, clinic timings and appointment availability.
• Contact prospective patients who have inquired about the clinic's services and assist them with booking consultations.
• Follow up with existing patients regarding scheduled visits, treatment reviews, and recommended follow-up consultations.
• Make reminder and follow-up calls to patients who have missed appointments or expressed interest in treatments.
• Maintain accurate records of calls, inquiries, appointments booked and follow-up status.

3. Patient Reception & Front-Desk Management

• Welcome patients warmly and ensure a professional, comfortable reception experience.
• Register new patients and update existing patient information in the clinic's records or software.
• Guide patients through the registration and consultation process.
• Coordinate patient movement between the reception, consultation rooms and treatment areas.
• Communicate with doctors and clinic staff regarding patient arrivals, appointment delays and scheduling requirements.
• Handle patient questions, concerns, and complaints politely, escalating clinical or sensitive matters to the appropriate team member.

4. Patient Experience & Relationship Management

• Maintain a courteous, empathetic and professional attitude with every patient.
• Ensure patient inquiries are addressed promptly and accurately.
• Help patients understand consultation booking procedures and the next steps in their clinic visit.
• Maintain patient confidentiality and handle personal and medical information responsibly.
• Support the clinic in improving patient satisfaction, appointment attendance, and long-term patient relationships.

5. Administrative & Operational Responsibilities

• Maintain appointment registers, patient records, and daily front-desk reports.
• Coordinate billing, payment collection, and receipt generation where required.
• Maintain an organized, presentable, and professional reception area.
• Assist with daily reporting of appointments, incoming inquiries, follow-ups and patient visits.
• Follow established clinic processes, communication standards, and administrative protocols.
• Support other front-office and patient coordination activities as required.

Eligibility Criteria

• Minimum qualification: 12th pass; graduation is preferred.
• Prior experience in reception, front-office administration, telecalling, customer service, or healthcare administration is preferred.
• Experience working in a clinic, hospital, dermatology centre, cosmetology clinic, or other healthcare facility will be an advantage.
• Good verbal communication skills in Marathi, Hindi, and English.
• Basic computer proficiency, including email, spreadsheets, and data entry.
• Familiarity with appointment scheduling software, CRM systems, or patient management software is an advantage.
• Freshers with strong communication skills, a professional attitude, and a willingness to learn may apply.

Key Skills & Competencies

• Excellent communication and telephone etiquette.
• Pleasant, welcoming, and patient-friendly personality.
• Strong organizational and time-management skills.
• Ability to multitask and manage appointments during busy clinic hours.
• Attention to detail and accuracy in maintaining patient records.
• Problem-solving skills and the ability to handle difficult situations calmly.
• Professionalism, punctuality, accountability, and teamwork.
• Ability to handle confidential patient information responsibly.
• Confidence in speaking with prospective and existing patients over the phone.

Performance Expectations

Candidates will be expected to contribute to:

• Efficient appointment scheduling and reduced missed appointments.
• Prompt and professional handling of incoming calls and patient inquiries.
• Consistent follow-up with prospective and existing patients.
• Accurate maintenance of patient records and appointment data.
• Smooth coordination between patients, doctors, and clinic staff.
• A positive patient experience from the first phone call to the clinic visit.

What We Offer:

• An opportunity to work with an established dermatology and cosmetology clinic.
• A professional and patient-focused working environment.
• Training in clinic processes, patient coordination, and appointment management.
• Opportunities to develop skills in healthcare administration, customer service, and patient relationship management.
• Compensation based on experience, skills, and suitability for the role.

How to Apply

Interested candidates may apply through the job portal with their updated resume and contact details OR send in your resumes on WhatsApp on +91 9767052297.

Join SkinAccess Clinics and help us deliver a smooth, welcoming, and professional experience to every patient.