Product Support Specialist

1. Job Purpose-

To provide clinical application support, product demonstrations, and professional training to dentists for IMDSL's dental laser portfolio. The candidate will be responsible for educating dental professionals about laser technology, supporting clinical adoption, conducting workshops, and assisting the sales team in developing the dental laser business.

2. Key Responsibilities-

A. Clinical Demonstrations & Application Support

• Conduct product demonstrations at dental clinics, hospitals, and dental colleges.
• Explain dental laser technology, wavelengths, laser-tissue interaction, and clinical applications.
• Demonstrate the use of diode lasers in soft-tissue dental procedures.
• Educate dentists on applications such as gingivectomy, gingivoplasty, frenectomy, depigmentation, periodontal therapy, endodontics, and implant-related procedures, as applicable to the device's approved indications.
• Explain appropriate laser parameters, techniques, safety measures, and precautions in accordance with approved IFUs and clinical protocols.
• Coordinate clinical evaluations and initial product training for customers.

B. Dentist Training & Education

• Conduct product training and hands-on workshops for dentists.
• Organize webinars, CMEs, workshops, and clinical education programmes.
• Train dentists on wavelength selection, power settings, pulse modes, fiber handling, and clinical applications.
• Prepare clinical presentations, educational material, and application guides.
• Provide refresher training to existing customers.

C. Product Knowledge & Clinical Research

• Develop comprehensive knowledge of IMDSL dental laser products, including Bright Laser, Bright Plus, and Triveni.

Review relevant clinical research, publications, and competitor technologies.

• Collect feedback from dentists and communicate product improvement suggestions to the product and R&D teams.

D. Sales Team Support

• Accompany sales executives for important dentist meetings and product demonstrations.
• Support the sales team in explaining clinical benefits and technical specifications.
• Handle clinical queries and product-related objections.
• Assist in converting product demonstrations into commercial orders.
• Support dental college visits and institutional presentations.

E. Customer Relationship Management

• Develop professional relationships with dentists, specialists, academicians, and dental colleges.
• Coordinate post-installation clinical training.
• Provide application-related assistance to existing customers.
• Maintain customer training records and demonstration reports.
• Coordinate with the technical service team for product-related issues.

F. Events & Academic Activities

• Represent IMDSL at dental conferences, exhibitions, and workshops.
• Coordinate clinical workshops and hands-on training programmes.
• Support KOL development and dentist engagement activities.
• Assist in scientific presentations and clinical marketing campaigns.