Business Development Manager (BDM)

JOB DESCRIPTION

Position Title: Business Development Manager (BDM) – BPO Services

Department: Business Development & Sales

Reports To: Head of Sales / Business Head

Job Location: Noida Sector 63, Uttar Pradesh

Work Mode: On-site / Hybrid

Employment Type: Full-time

Annual Compensation: Get a good hike on last CTC ( Fixed CTC + Variable Incentives)

About the Role

We are looking for an ambitious and results-driven Business Development Manager (BDM) with specialized experience in the BPO / BPM / Outsourcing sector to join our office in Noida Sector 63. In this role, you will lead client acquisition strategies, sell domestic/international BPO processes (Inbound/Outbound Customer Service, Telemarketing, Tech Support, Back-Office Operations), and secure long-term outsourcing contracts.

The ideal candidate brings a minimum of 3+ years of core BPO sales experience, deep understanding of BPO process metrics, and a proven track record of bringing in enterprise outsourcing deals.

Key Roles & Responsibilities

1. BPO Client Acquisition & Pipeline Strategy

Identify, target, and acquire prospective clients seeking BPO/BPM services (Customer Support, Back-Office, Technical Support, Lead Generation).

Pitch customized outsourcing solutions and process capabilities tailored to target industry verticals (e.g., E-commerce, EdTech, BFSI, Healthcare, Telecom).

Manage the full B2B sales cycle—from initial outreach, process solutioning, and RFI/RFP responses to contract closure.

Consistently meet and exceed target revenues and process seats/headcount sales goals.

2. Commercial Structuring & Process Understanding

Work with operational and pricing teams to structure process pricing models (Per FTE / Per Hour / Per Transaction / Outcome-Based).

Conduct discovery meetings to map prospective clients' process workflows, SLA requirements, and quality standards.

Lead commercial contract negotiations, Master Service Agreements (MSAs), and Statements of Work (SOWs).

3. Stakeholder & Market Management

Build and nurture high-level relationships with decision-makers, CXOs, and VP/Directors of Customer Operations.

Stay updated on BPO industry trends, automation technologies, and competitor offerings to refine our market positioning.

Maintain clean sales pipelines, revenue tracking, and account forecasting in the CRM system.

Candidate Profile & Requirements

Industry Experience: Minimum 5+ years of hands-on experience in BPO / BPM Business Development or Corporate B2B Sales selling outsourced services.

Process Knowledge: In-depth understanding of BPO operations, contact center metrics (AHT, CSAT, SLA, FTE pricing), and delivery models.

Education: Bachelor’s degree in Business, Marketing, Communication, or a related field (MBA preferred).

Communication Skills: Excellent command of written and spoken English with strong pitch presentation and negotiation skills.

CRM & Tools: Familiarity with modern CRM tools (Salesforce, HubSpot, Zoho, etc.).

Location: Based in or comfortable commuting daily to Noida Sector 63.

Compensation

Fixed Salary: Get a good hike on your last CTC (commensurate with BPO domain expertise, client portfolio, and past performance).

Incentive Structure: Uncapped performance-linked sales commissions based on contract value and process volume secured.