Assistant Store Manager

Assistant Store Manager

Salary : Depending on your experience .

Experience : [2–4+] years in fashion retail

Type: Full-time, 6 days/week (rotational weekly off)

About the Role : You are the Store Manager's right hand and the person who keeps the store ready for customers every day. You make sure the store, the stock, and every facility are in excellent condition, and that the work behind each sale (billing, alterations, deliveries) happens smoothly. You work in close sync with the Store Manager so that every customer gets the same consistent, high-quality COH experience, whoever is on shift.

What You'll Do:

• Customer-ready store and inventory - Keep the store and all inventory in excellent, customer-ready condition every day: garments pressed, folded, sized, and displayed to brand standard. Handle stock inward, tagging, and putting stock on the floor. Keep the backroom organised and easy to find things in. 
• Run regular stock counts - (daily spot checks, periodic full counts) and reconcile them against system records. Flag and investigate discrepancies. Track fast-moving and low-stock items, and raise replenishment requests early. Support visual merchandising, display changes, and window updates as directed by the Store Manager. 
• Billing and store administration Handle billing accurately: POS entries, payments, discounts, exchanges, and returns, in line with store policy. Do end-of-day cash reconciliation and sales reporting, and keep bills, vouchers, and records in order. 
• Keep customer details and purchase records accurate and up to date. Sales support and customer experience Coordinate alterations: take measurements and instructions, work with the tailor, track turnaround, and make sure the garment is ready when promised. Coordinate deliveries and pickups (in-city and shipped), with proactive updates to customers. 
• Follow up on pending orders, special requests, and out-of-stock items so no customer is left waiting without an answer. Greet and assist customers on the floor, and step in to help the Store Manager and team during busy periods. 
• Store facilities Make sure the store is clean, tidy, and well presented from opening to closing: floors, fitting rooms, counters, displays, and entrance. Make sure lighting, AC, POS and billing equipment, music, fixtures, and fitting rooms are functional. Raise and follow up on repairs and maintenance quickly.
•  Keep supplies stocked (bags, tissue, tags, hangers, stationery, cleaning materials).Working with the Store Manager Stay in close sync with the Store Manager on priorities, targets, client preferences, and brand standards. Help the team deliver a consistent brand experience, and cover for the Store Manager when they are away. Report daily on sales, stock, pending alterations/deliveries, and any issues. 

What are we looking for ?

• Must have Prior experience in fashion or apparel retail, ideally in a supervisory or assistant manager role. Hands-on experience with inventory management: stock inward, counting, and reconciliation. 
• Comfort with POS and billing systems, and basic Excel/Google Sheets. Strong attention to detail, with a high standard for how a store looks and feels. 
• A service mindset: warm, polite, and proactive with customers. Good organisation and follow-through on alterations, deliveries, and pending tasks. Communication in English and Hindi. Konkani or Marathi is a plus. 
• Nice to have Interest in sustainable fashion and natural fabrics, and the ability to talk about them. Basic knowledge of garment fit, finishing, and alterations. Experience in a premium or boutique retail environment.

You are someone who :

•  Notices the crooked hanger, the dusty shelf, and the missing size before anyone else does. Takes ownership and follows a task through to done. 
• Stays calm and helpful on busy days. Works well with a manager, a team, and the tailor and delivery partners behind the scenes.