Customer Care Executive

Amiure International Pvt Ltd is a web designing company that deals with RailRecipe all across the networks in India and is an authorized partner with IRCTC.

Minimum Qualification- FRESHER Considered

Graduate

Salary - 9k to 13k

Evening- 1.30pm to 10.30pm

We are seeking a Proactive graduate fresher who has Non-Technical Background in Customer Support. He/She Should have strong communication skills (English and Hindi), handling, request processing ,vendor or team coordination.

Roles and Responsibilities of customer care executive:

·    To accept food orders and call back for order confirmation

·    To process orders in a mannered way

·    To coordinate with the vendors and Concerned team

·    Responsible for complete customer support

·    To take feedback and follow up delivery information per order

·    To manage complaints of individual customers

·    To contribute operations information and recommendations for strategic plans and reviews

·    To communicate customer issues with the operations team and devise ways of improving the customer experience including resolving problems and complaints

·    Maintain relationship with key operations vendors

·    To accomplish operations and organization mission by completing related results as and when required