Guest Relations Executive

GRE - Guest Relationship Executive| Premium Residential & Commercial Project | West, Pune

Maslow Realtech Pvt. Ltd. is expanding its team for an exciting residential and commercial real-estate mandate. We are looking for a professional, customer-focused and result-oriented Guest Relationship Executive (GRE) to manage customer interactions and ensure a seamless experience for clients visiting our project sites.

We are looking for result-oriented and motivated professionals for: GRE – Guest Representative Executive

📍 Location: Sai Millennium, Punawale, Pune

🏢 Industry: Real Estate – Residential Projects

💼 Employment Type: Full-Time

Job Purpose

The Guest Relationship Executive (GRE) will be responsible for welcoming and assisting clients and visitors, understanding their basic requirements, assigning them to the appropriate Sales Executive, and ensuring a professional and smooth client experience throughout their interaction with Maslow Realtech.

Key Responsibilities

• Welcome and assist clients and visitors professionally.
• Understand the client's basic requirement.
• Assign clients to the appropriate Sales Executive.
• Coordinate with the Sales team for smooth client handling.
• Ensure timely and professional client handover.
• Maintain visitor/client records and CRM updates.
• Manage client waiting and meeting arrangements.
• Collect basic client feedback when required.
• Escalate client concerns to the reporting manager.
• Maintain a professional and welcoming office environment.
• Follow up calls to the client about the visit.
• Maintain confidentiality of client and company information.

Required Skills

• Excellent communication and interpersonal skills.
• Pleasant, professional and presentable personality.
• Strong coordination and people-handling skills.
• Ability to manage multiple visitors/clients efficiently.
• Good listening and basic requirement-understanding skills.
• Basic knowledge of MS Office/CRM.
• Good Hindi and English communication; Marathi would be an advantage.
• Ability to remain calm and professional while handling multiple clients.

Qualification & Experience

Graduate in any discipline preferred.

0–2 years of experience in front office, hospitality, customer service, reception, real estate or client coordination preferred.

Freshers with good communication and interpersonal skills may be considered.

Important Role Boundary

The GRE is not primarily responsible for selling the property or closing the deal. The primary responsibility is to ensure that every client/visitor is welcomed, properly understood at a basic level, promptly assigned to the right Sales Executive, and provided with a professional experience.

Suggested Salary

₹18,000 – ₹25,000 per month, depending on experience and suitability.