Customer Sales Support Manager

Customer Sales Support Manager

About Us : Alfa Laval is a leading global provider of first-rate products in the areas of heat transfer, separation and fluid handling. Our team is dedicated to pushing boundaries and achieving excellence mainly in energy, the environment, food and the marine industry. At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas And great ideas drive progress.

Key Authorities :

• Accountable for delivering net invoicing across Energy Capital Sales business
• Local Pricing Process Owner, ensuring effective price management and consistency
• Drive in implementing new business initiatives to enhance profitability and efficiency
• Drive in ensuring Process governance, Discount approval management in CRM
• Taking advance actions of material or equipment based on LOA

KPIs :

• Achieve energy revenue growth by meeting net invoicing forecasts.
• Ensure effective execution of orders and order fulfillment (OFTLd).
• Implement annual price management processes to secure desired local margins.
• Deliver prompt response times for both transactional and non-transactional quotes to strengthen customer satisfaction and sales performance.

Performance Dimensions and Key Responsibilities :

1. Ensuring Quote & Order Execution Process -

  Lead Customer sales support team to achieve business goals by providing prompt  response to customer needs

  Effective execution of Order execution and OFTd

  Ensure customer sales support is actively supporting Regional Sales and is taking responsibility for the quotation.

2. Price Management -

  Implement TP process for creating & updating customer price lists, discount matrixes in   discount tool

  Support Business for reviews & pricing decisions

  Support business in implementing rate contracts for customers & distributor

3. Internal coordination and networking -

​Develop intra organizational network to ensure smooth and timely execution of customer orders.

4. Change Driver -

  Instrumental in implementation of changes, information for service sales process

  Utilize best practices and synergy within Service and CS

  Act and implement new tools, initiatives, campaigns etc.

Qualifications/ Certifications :

Engineering graduate having 10-12 Years experience.
Lean sigma certification (preferable)

Knowledge, Technical Skills and Nature of Experience :

Leadership and management skills
Good knowledge engineering concepts, market intelligence and commercial aspects of the product related capital sales business.
Technical skills:
(MS Office, ERP, material management).

Behavioural/ Leadership Skills :

- Applying Expertise and Technology
- Creative and Innovative
- Entrepreneurial and Commercial Thinking
- Persuading & influencing
- Analysing
- Communication skills (structure and clarity)

Why Alfa Laval :

- We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers.

- Alfa Laval is a young innovative traditional company of more than 130 years of history and 3 decades in the region.

- In Alfa Laval we look for individuals those can help us to drive our purpose of Accelerating the success of the customers, people and our planet

- Exciting place to build a global network with different nationalities to mingle and to learn.

- Your work will have a true impact on Alfa Laval’s future success, you will be learning new things every day.

"We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status."

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Experience Level

Mid Level