Senior Quality Coordinator
Dana India Private Limited
Work from Office
Full Time
Min. 3 yearsJob Description
Senior Quality Coordinator
Job Purpose
LOCATION: Eastern India (Kolkata or Jamshedpur)
The Quality Service Engineer is responsible for handling customer complaints, providing technical support, conducting product inspections and diagnostics, coordinating with internal manufacturing teams, and ensuring timely resolution of customer concerns. The role acts as a key interface between customers and plant quality teams to improve product performance, customer satisfaction, and field quality.
Job Duties and Responsibilities
Key Responsibilities
Suport Customer Complaint Management
- Handle customer complaints and understand product-related concerns.
- Investigate field failures and support root cause analysis.
- Ensure timely documentation and closure of complaints.
Field Support & Technical Assistance
- Provide on-site customer support whenever required.
- Conduct product inspections and troubleshooting activities.
- Support vehicle integration and application audits.
Product Quality Analysis
- Perform diagnostics, measurements, and failure analysis.
- Prepare technical reports and recommend corrective actions.
- Share quality improvement feedback with internal teams.
Coordination & Follow-up
- Coordinate with plant teams for complaint resolution.
- Arrange collection and return of field-failed parts.
- Track corrective actions until successful closure.
Customer Support & Training
- Maintain effective customer relationships.
- Conduct customer training on product usage and troubleshooting.
- Ensure prompt support to enhance customer satisfaction.
Key Performance Indicators (KPIs)
- Customer Complaint Closure TAT
- Reduction in Repeat Failures
- Customer Satisfaction Score
- Field Issue Resolution Effectiveness
- Timely Completion of Root Cause Analysis
- Corrective Action Closure Rate
- Support for Warranty Reduction Initiatives
Education and Qualifications
Diploma / BE / Btech with 3 - 7 Years of relevant Experiecne
Skills
Experience Level
Senior LevelJob role
Job requirements
About company
Similar jobs you can apply for
Logistics/ Warehouse operations
Picker / Packer
Qube Facility Services
Field JobFull TimeAny experience
No English RequiredOperation Executive
The EdunestWork from OfficeFull TimeAny experienceBasic EnglishE-Commerce Executive
Mooleen LlpWork from OfficeFull TimeMin. 3 yearsGood (Intermediate / Advanced) EnglishTransport Supervisor
HGT LogisticsWork from OfficeFull TimeMin. 2 yearsBasic English
Picker / Packer
Kings Enfield Manpower ServicesField JobFull TimeAny experienceBasic EnglishInventory Assistant
Kiosk KaffeeWork from OfficeFull TimeAny experienceBasic EnglishYou can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.
The candidate should have completed the required education and people who have 3 to 7 years are eligible to apply for this job. You can apply for more jobs in Pune to get hired quickly.
The candidate should have sound communication skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Pune at apna.
No work-related deposit needs to be made during your employment with the company.
Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.
The last date to apply for this job is . For more details, download apna app and find Full Time jobs in Pune . Through apna, you can find jobs in 64 cities across India. Join NOW!