Technical Support Executive

Job Description – IT Backend Support & ProcessPosition: IT Backend Support & Process Executive

Department: IT / Operations

Location: Surat, Gujarat

Employment Type: Full-Time

Training Period: 7 Days

About the RoleWe are looking for a responsible and organized IT Backend Support & Process Executive to manage day-to-day backend operations, coordinate with internal teams, maintain process records, and provide operational support for ongoing IT projects and client requirements.

The ideal candidate should have good communication skills, basic computer/IT knowledge, attention to detail, and the ability to follow company processes and complete tasks within deadlines.

• Key ResponsibilitiesManage day-to-day backend operations and IT processes.
• Coordinate with Sales, Support, Developers, and Management for task completion.
• Maintain and update client, project, and internal records.
• Monitor pending tasks, follow-ups, and project/process status.
• Prepare daily and weekly reports as required.
• Handle basic backend data entry and documentation.
• Ensure all required information is properly updated and maintained.
• Follow up with respective team members for pending tasks and deadlines.
• Assist in managing client requirements and forwarding them to the relevant team.
• Maintain proper documentation of project updates, changes, and communications.
• Support the team in resolving basic operational and process-related issues.
• Check whether assigned tasks are completed according to company process.
• Maintain confidentiality of company and client information.
• Escalate important issues or delays to the concerned senior/manager.
• Perform other backend and process-related activities assigned by management.
• Required SkillsBasic knowledge of IT, websites, software, and digital processes.
• Good knowledge of MS Office / Google Workspace / Excel or Google Sheets.
• Good written and verbal communication skills.
• Strong follow-up and coordination skills.
• Good typing and data-handling ability.
• Ability to maintain records and documentation accurately.
• Good time-management and task-management skills.
• Ability to work with multiple teams simultaneously.
• Willingness to learn new software, tools, and company processes.
• Responsible, punctual, and detail-oriented approach.

Training Period – 7 DaysThe selected candidate will undergo a 7-day training period to understand:

• Company workflow and internal processes
• Backend support procedures
• Project and client management process
• Internal team coordination
• Reporting and documentation
• Task tracking and follow-up process
• Company tools and software
• Basic IT and technical workflow

During the training period, the candidate's performance, learning ability, communication, discipline, accuracy, and ability to follow processes will be evaluated.

Performance ExpectationsThe candidate is expected to:

• Complete assigned tasks within the given timeline.
• Maintain accurate records and reports.
• Respond to internal requirements promptly.
• Follow company SOPs and instructions.
• Maintain professional communication with team members and clients.
• Take ownership of assigned responsibilities.
• Escalate issues without unnecessary delay.

Candidate ProfileWe are looking for someone who is:

• Responsible and disciplined
• Quick learner
• Good at follow-ups
• Process-oriented
• Detail-oriented
• Comfortable working with computers and IT tools
• Able to coordinate with multiple departments
• Willing to take ownership of assigned work

ExperienceFreshers can apply if they have good communication skills, basic computer knowledge, and a willingness to learn.

Candidates with experience in IT support, backend operations, project coordination, customer support, data management, or office administration will be preferred.

Important NoteThe 7-day training period is mandatory. Continuation after training will depend on the candidate's overall performance, discipline, learning ability, and suitability for the role.

Salary: As per candidate's skills and experience

Job Type: Full-Time

Location: Surat, Gujarat