Customer Care Executive

Telecaller / Admission Counselor

Location: Thane (Ghodbunder Road

Job Type: Full-time

Call and follow up with enquiries received through social media, WhatsApp, website, seminars, and other marketing campaigns.

Counsel doctors and healthcare professionals about courses, fees, syllabus, and batch schedules.

Convert enquiries into admissions through regular follow-up.

Maintain daily call records and update enquiry data in Excel/CRM.

Handle WhatsApp messages, emails, and student queries professionally.

Coordinate with students regarding registrations, fee collection, and documentation.

Coordinate with the creative designer for designing and printing certificates, promotional materials, and other institute-related creatives.

Coordinate with marketing promoters and ensure they actively promote IICON courses, share updates, and generate quality enquiries.

Coordinate with faculty and the administration team for smooth execution of batches and events.

Achieve monthly admission and follow-up targets.

Maintain professional communication and build long-term relationships with students.

Skills Required

Excellent communication skills in English, Hindi, and Marathi.

Strong counselling, convincing, and follow-up skills.

Good coordination and organizational abilities.

Basic computer knowledge (MS Office, Excel, Email, WhatsApp).

Ability to work independently and as part of a team.

Positive attitude with a target-oriented approach.

Qualification

Graduate in any discipline.

Experience in telecalling, admissions counselling, customer service, or education is preferred.

Freshers with excellent communication

Attractive performance-based incentives.

Working Days

Monday to Saturday

Office Timings: 10:00 AM – 7:00 PM