Customer Care Executive

We are looking for a skilled Customer Service Executive to join our team and assist our customers with any concerns they have regarding their mobile phone repairs. As a Customer Service Executive, you will be responsible for providing support to customers via face-to-face interactions and telephonic conversations. You will be required to listen to customer queries, provide accurate information, and resolve their complaints in a timely and efficient manner.

Key Responsibilities:

• Interact with customers via face-to-face interactions and telephonic conversations to understand their queries and concerns regarding their mobile phone repairs.
• Provide accurate and detailed information to customers regarding their repair status, estimated time for repair, and other related concerns.
• Identify customer needs and provide solutions to their problems in a professional and courteous manner.
• Escalate complex issues to senior management as and when required.
• Maintain accurate records of customer interactions and update the customer database accordingly.
• Follow-up with customers to ensure that their issues have been resolved to their satisfaction.
• Collaborate with other team members to ensure that customer queries are resolved in a timely and efficient manner.
• Adhere to company policies and procedures at all times.

Requirements:

• Proven experience in a customer service or customer support role, preferably in the mobile phone repair industry.
• Excellent communication skills, both verbal and written.
• Strong interpersonal skills and ability to build rapport with customers.
• Ability to handle customer queries and complaints in a professional and efficient manner.
• Good problem-solving skills and ability to think on your feet.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong attention to detail and ability to maintain accurate records.
• Knowledge of mobile phone repair processes and procedures would be an added advantage.

If you possess the above qualifications and are interested in this position, please submit your resume along with a cover letter highlighting your relevant experience. We look forward to hearing from you.