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Keshari Nagar

Laxmisagar

Bajaj Allianz Life Insurance Company Limited

Team Coordinator

Job Type: Full-time
Job Description:
 We are looking for a Customer Relationship Manager to build and maintain long-term relationships with clients and ensure customer satisfaction through excellent service delivery.
Key Responsibilities:
Build and nurture strong relationships with customers
Understand client needs and provide suitable solutions
Resolve customer issues promptly and effectively
Coordinate with internal teams for smooth operations
Achieve customer retention and satisfaction targets




Customer Relationship Manager

Communication and coordination: Act as a point of contact, facilitate communication between team members and departments, and help resolve minor issues. 
Scheduling and logistics: Organize and schedule team meetings, coordinate travel arrangements, and manage logistics for events like seminars or conferences. 
Administrative support: Handle administrative tasks such as processing invoices, managing purchase orders, and preparing and organizing team documents and files. 
Project and task management: Track project progress, monitor deadlines, assist with daily tasks, and compile status reports. 
Process and team development: Assist in onboarding new team members, identify opportunities for process improvement, and support the development of team strategies and procedures. 
Data and reporting: Gather and analyze data, manage team workload capacity, and assist with reporting on key metrics. 



Kedargouri

Telecaller Responsibilities:
Obtaining and updating lists of individuals' contact details. Calling active and budding clients to encourage the purchase of items. Addressing clients' uncertainties, grievances, and suggestions on time. Noting important details of each conversation.

Way2pocket Private Limited

Telecaller

Kalajhari

The Detailing Mafia

Telecalling Executive

C R P Lines

Skills Requirements:
Good in time management and multitasking abilities.
Good verbal and written communication skills(mandatory).
Proficiency in data capturing and office management software such as MS Office and Google Suite (mandatory - basic knowledge, if fresher or hand exposure, if experience).
Should be focused on the task assigned and can complete on the given TAT.
The ability to manage and process high volumes of data accurately.
Have knowledge on chatting or communicating with the leads/customers.
Keen eye for detail and the ability to concentrate for extended periods & Night Shift comfortable.


Job Responsibilities:
Monitor the sales process and document follow up by tracking all interaction details in the CRM portal.
Perform analysis on property value using data, market trends, and research.
Follow up on all leads and requests for information whichever is needed. Track property details and compare it with various websites to identify a lead. You follow a proven sales process with proper tone either through SMS/email.
Should be able to handle complex situations, and able to identify and remove possible deal-killers before going for the deal closure.
Categorizing the SMS/email as per the given criteria. Requesting data from various county sources/clients and keeping a track of the same.
Making sure all clients have their data ready before it goes for marketing.
Tracking daily/weekly/monthly tasks, campaign and marketing data for assigned clients.



Rei Data Solutions Private Limited

Process Executive

Khandagiri

Sun And Sky Associate

Delta Colony

Jindal Teleservices Private Limited

Badambadi

Masik Patna Colony

A Service Advisor in an automobile workshop plays a crucial role in ensuring customer satisfaction and efficient service delivery. Here are some key responsibilities:

1. Customer Interaction: Greets customers, understands their service requirements, and explains the repair process.
2. Vehicle Inspection: Conducts vehicle inspections, identifies issues, and recommends necessary repairs or maintenance.
3. Estimating and Quoting: Provides accurate estimates for repairs, including costs and timelines.
4. Service Scheduling: Coordinates with technicians and customers to schedule service appointments.
5. Communication: Keeps customers informed about the status of their vehicle, any additional repairs needed, and estimated completion times.
6. Quality Control: Ensures that vehicles are serviced to high standards and meet quality requirements.
7. Documentation: Maintains accurate records of vehicle inspections, repairs, and customer interactions.

A good Service Advisor should have excellent communication skills, technical knowledge, and a customer-centric approach. They act as a liaison between customers and technicians, ensuring that both parties are satisfied with the service experience.


Sunny Motors

Automotive Service Advisor

Abhayamukhi

JMG Automobiles is a leading two-wheeler dealership in Bhubaneswar and Cuttack, Odisha. We proudly hold the dealership for Ather and Hero MotoCorp, the world’s largest two-wheeler manufacturer. With a rich legacy of 25 years, we have established ourselves as a trusted destination for a diverse range of Hero motorcycles and scooters, serving over 150,000 satisfied customers. JMG Automobiles in Nayagarh is hiring a Call Center Executive for our Two-wheeler department. This role is responsible for overseeing workshop operations, ensuring high-quality service, and maintaining customer satisfaction.

Key Responsibilities:
·       Handle customer inquiries via phone, email, and in-person interactions.
·       Provide detailed information about Hero Motocorp two-wheelers, Vida Electric Scooters
·       Address customer concerns and ensure timely resolution of issues.
·       Follow up with potential leads to enhance customer engagement and satisfaction.
·       Maintain customer records and update CRM software regularly.
·       Coordinate with sales and service teams to ensure a seamless customer experience.
·       Qualifications: Strong communication and interpersonal skills.
·       Experience in customer service, tele calling, or sales is preferred.
·       Basic proficiency in CRM software and Microsoft Excel.
·       Ability to handle customer queries professionally and efficiently.


J M G Auto Mobiles

Call Center Executive

Satya Vihar

CANDIATE SHOULD HAVE :-
HINDI COMMUNICATION
QUALIFICATION- B.COM



S Stars Industries

Customer Relationship Officer

Buxi Bazaar

Call center roles and responsibilities can vary depending on the industry, company, and specific job requirements. Here's an overview:

Common Call Center Roles:

1. Customer Service Representative (CSR): Handles customer inquiries, resolves issues, and provides product or service information.
2. Sales Representative: Focuses on selling products or services to customers, often meeting sales targets.
3. Technical Support Specialist: Troubleshoots technical issues, provides product support, and resolves technical problems.
4. Collections Agent: Responsible for collecting debts, negotiating payments, and managing customer accounts.
5. Help Desk Agent: Provides technical assistance, answers questions, and resolves issues for customers or employees.

Key Responsibilities:

1. Answering Calls: Responding to customer inquiries, concerns, or issues via phone, email, chat, or other channels.
2. Resolving Issues: Troubleshooting, resolving customer complaints, and providing solutions or alternatives.
3. Providing Information: Offering product or service details, pricing, and other relevant information.
4. Upselling/Cross-Selling: Identifying opportunities to sell additional products or services.
5. Data Entry: Updating customer information, logging interactions, and maintaining records.
6. Escalating Issues: Forwarding complex issues to senior agents or supervisors.
7. Maintaining Quality: Adhering to quality standards, following scripts or guidelines, and ensuring customer satisfaction.
8. Meeting Targets: Achieving sales, productivity, or customer satisfaction targets.

Skills and Qualities:

1. Excellent Communication: Clear, concise, and patient communication.
2. Problem-Solving: Ability to troubleshoot and resolve issues.
3. Customer Focus: Empathy, active listening, and a customer-centric approach.
4. Product Knowledge: Familiarity with products or services.
5. Time Management: Managing multiple calls, prioritizing tasks, and meeting targets.
6. Adaptability: Flexibility in handling different customer interactions and situations.

These are just some of the key aspects of call center roles and responsibilities. The specific requirements may vary depending on the company and industry.


Telecaller Cum Computer Operator

Siba Bazar

Our Company is a national level matrimony company. We need passionate male or female candidates with any experience or fresher.


Humsafar Matrimony Service

Customer Service Executive - Wheels - Direct - Bhubaneshwar - Samantarapur - CSE<table><tbody><tr><td>Perform the following under the guidance/direction of Supervisor/Manager• With help of Supervisor/ Manager, Identify the customers for protentional Business• Collect the documents from Customers and validate as per the organization norms• Logging the case in the system as per SOP and follow the process for disbursement.• Fulfil - the Sanction ratio as per organisation requirement• Meeting the Customer requirements &amp; cross- sell multiple products, under the guidance of Supervisor/ Manager.  • With help of Manager / Supervisor, empanelment of new vendor and develop relationships with them• With help of Manager / Supervisor, ensure compliance to all Audit / RBI regulations. </td></tr></tbody></table>

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Customer Support Jobs In Odisha State - 14 Verified Vacancies

Team Coordinator

Customer Relationship Manager

Team Coordinator

Telecaller

Telecalling Executive

Process Executive

Telecaller

Telecaller

Automotive Service Advisor

Call Center Executive

Customer Relationship Officer

Telecaller Cum Computer Operator

Telecaller

Customer Service Executive