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Rashtrapati Bhavan

Naraina

Lead, mentor, and manage Collection Managers, Team Leaders, and Collection Executives.
Conduct regular performance reviews and training sessions.
Develop incentive structures to improve collection productivity.
Ensure adequate staffing and workforce planning for collection operations.
Analyze collection trends and portfolio performance.
Prepare daily, weekly, and monthly MIS reports for senior management.
Monitor key collection metrics and identify areas of improvement.
Utilize data analytics to enhance recovery rates and operational efficiency.
Analyze collection trends and portfolio performance.
Prepare daily, weekly, and monthly MIS reports for senior management.
Monitor key collection metrics and identify areas of improvement.
Utilize data analytics to enhance recovery rates and operational efficiency.



Collection Manager

Subramanya Nagar

Bengaluru

Kailasipalyam

Manage end-to-end field collection operations for the Payday Loan portfolio.
Lead, mentor, and monitor a team of Field Collection Executives to achieve collection targets.
Allocate cases, track performance, and ensure productivity of the collection team.
Conduct regular team meetings, performance reviews, and field audits.
Handle overdue accounts and ensure timely recovery of outstanding payments.
Develop and implement effective collection and recovery strategies to reduce delinquency.
Coordinate with internal teams to resolve customer queries and payment-related issues.
Monitor collection performance and prepare daily, weekly, and monthly MIS reports.
Ensure compliance with company policies, legal requirements, and ethical collection practices.
Build and maintain positive customer relationships while driving recoveries.
Visit customer locations whenever required to handle critical or high-value collection cases and support the team in achieving recovery targets.
Conduct field visits and market assessments to identify challenges and improve collection efficiency.
Required Skills & Qualifications
4–6 years of experience in Field Collections, preferably in Payday Loans, Fintech, NBFC, Personal Loans, or Microfinance.
Minimum 1–2 years of team handling experience.
Strong knowledge of collection processes, recovery strategies, and delinquency management.
Excellent leadership, negotiation, communication, and interpersonal skills.
Ability to manage field teams and achieve recovery targets.
Proficiency in MS Office and collection management systems.
Must possess a valid driving license and be willing to travel extensively within Bangalore.




Field Collection Manager

I.I.T.Main Gate

Mumbai

Andheri

Job Role: Personal Loan - Sales Executive
Department: Sales
Location: Andheri East, Mumbai
Company: Fintech Cloud Pvt. Ltd.
Summary:
The Personal Loan Sales Executive is responsible for generating leads, converting prospects, and driving disbursement of personal loans. This role involves customer interaction, convincing skills, understanding loan products, and working closely with internal teams to achieve monthly sales targets.
 
Key Responsibilities:
Lead Generation & Conversion
Source customers for personal loans through cold calling and digital leads.
Explain product features, loan eligibility, documentation, interest rates, and repayment terms.
Convert leads into applications by providing end-to-end guidance to customers.
Follow up with potential borrowers to ensure timely completion of the loan process.
Understand customer needs and recommend suitable loan products.
Assist customers in completing forms, uploading documents, and KYC verification.
Maintain strong customer relationships to increase repeat business and referrals.
Achieve monthly sales and disbursement targets assigned by the company.

 
 


Sales Executive

Contact customers through calls, emails, SMS to recover overdue payments.
Follow up with customers regarding pending EMIs, loan repayments, and outstanding balances.
Negotiate repayment plans and settlement options within company guidelines.
Maintain accurate records of collection activities, customer interactions, and payment commitments.
Achieve assigned collection targets and recovery objectives.
Monitor delinquent accounts and prioritize collection efforts based on aging buckets.
Escalate high-risk and non-responsive accounts to senior management for further action.
Coordinate with internal departments such as Operations, Customer Service, Credit, and Legal teams.
Ensure compliance with RBI regulations, company policies, and fair collection practices.
Handle customer queries and disputes related to loan repayments.
Prepare daily, weekly, and monthly collection reports.



Collection Executive / Officer

Job Title: Personal Loan - Collection Executive
Department: Collections
Location: Andheri East, Mumbai
Company: Fintech Cloud Pvt. Ltd.
Job Summary:
We are looking for a motivated and responsible Collection Caller to manage overdue personal loan accounts. The role involves contacting customers, following up on pending payments, and ensuring timely recovery in line with company policies and compliance standards.
 
Key Responsibilities:
 
Make outbound calls to customers with overdue personal loan EMIs.
Remind and follow up with borrowers for timely payment.
Negotiate and convince customers to make payments as per agreed timelines.
Update the system with accurate call details, payment commitments, and status.
Coordinate with field collection executives for escalated cases.
Ensure compliance with company and regulatory guidelines during communication.
Achieve assigned collection targets and maintain high customer service standards.
Handle customer queries, resolve issues, and maintain a professional tone at all times.

 
Required Skills & Qualifications:
 
Minimum HSC (12th pass); graduate preferred.
1–2 years of experience in personal loan or unsecured loan collections (voice process).
Good communication and negotiation skills in any language 
Basic computer knowledge and experience in CRM/dialer systems.

 


• Generate leads for Personal Loans through cold calling and digital channels.
• Explain loan products, eligibility criteria, documentation requirements, interest rates, and repayment terms to customers.
• Convert leads into loan applications by providing end-to-end assistance.
• Follow up with prospective customers to ensure timely completion of the loan process.
• Understand customer requirements and recommend suitable loan products.
• Assist customers with application forms, document submission, and KYC verification.
• Coordinate with internal teams to facilitate smooth loan processing and disbursement.
• Build and maintain strong customer relationships to drive repeat business and referrals.
• Maintain accurate records of customer interactions and sales activities.
• Achieve monthly sales, conversion, and loan disbursement targets assigned by the company.


Sector 63, Noida

• Handle end-to-end recruitment from sourcing to onboarding.
• Source candidates through Naukri, Apna, WorkIndia, LinkedIn, and other channels.
• Screen resumes and conduct initial interviews.
• Coordinate interviews with hiring managers.
• Manage offer rollouts and candidate follow-ups.
• Maintain recruitment trackers and achieve hiring targets.

Requirements:

• 1–4 years of recruitment experience.
• Experience in Recruitment Consultancy/Staffing Firm preferred.
• Strong hands-on experience with Naukri, Apna, WorkIndia, Indeed, and LinkedIn.
• Good communication and negotiation skills.
• Ability to handle multiple positions and work in a target-driven environment.
• Basic knowledge of MS Excel and recruitment reporting.


HR Recruiter

Britania Factory

Job Title: Customer Care Executive
Experience: 1 -6 years
Location: Delhi
Company: Fintech Cloud Pvt. Ltd.

About the Role:

We are seeking a Customer Care Executive to handle inbound and outbound customer queries across multiple brands, with a focus on personal loans and other financial products. The role requires excellent communication skills, product knowledge, and the ability to provide prompt, accurate, and customer-friendly solutions over phone and email.
 
Key Responsibilities:
·      Handle customer queries, complaints, and requests for multiple brands via phone calls, emails, and chat.
·      Provide detailed product information and guidance related to personal loans and various financial products.
·      Ensure accurate logging of customer interactions in the CRM system.
·      Follow up with customers to resolve pending queries within defined TAT (Turnaround Time).
·      Coordinate with internal departments (Sales, Operations, Finance) to provide timely resolutions.
·      Maintain a high level of professionalism, empathy, and service orientation in every interaction.
·      Educate customers on product benefits, eligibility criteria, documentation, and application processes.
·      Escalate complex or unresolved issues to senior team members or managers as per process.
·      Strive for first-call resolution and high customer satisfaction scores.
·      Adhere to compliance and regulatory guidelines while handling customer data and queries.
  
Requirements:

·      Graduate in any discipline (preferably Commerce/Finance background).
·      1–3 years of experience in customer service, preferably in BFSI (Banking, Financial Services & Insurance).
·      Excellent communication skills in English and Hindi (knowledge of regional languages is an advantage).
·      Strong knowledge of personal loans, credit cards, and financial products.
·      Ability to multitask and manage queries across multiple brands.
·      Proficiency in MS Office and CRM tools.
·      Problem-solving mindset with attention to details


Customer Care Executive

Telesales Executive

Job Title: Personal Loan - Collection Executive
Department: Collections
Location: Andheri East, Mumbai
Company: Fintech Cloud Pvt. Ltd.
Job Summary:
We are looking for a motivated and responsible Collection Caller to manage overdue personal loan accounts. The role involves contacting customers, following up on pending payments, and ensuring timely recovery in line with company policies and compliance standards.
 
Key Responsibilities:
 
Make outbound calls to customers with overdue personal loan EMIs.
Remind and follow up with borrowers for timely payment.
Negotiate and convince customers to make payments as per agreed timelines.
Update the system with accurate call details, payment commitments, and status.
Coordinate with field collection executives for escalated cases.
Ensure compliance with company and regulatory guidelines during communication.
Achieve assigned collection targets and maintain high customer service standards.
Handle customer queries, resolve issues, and maintain a professional tone at all times.

 
Required Skills & Qualifications:
 
Minimum HSC (12th pass); graduate preferred.
1–2 years of experience in personal loan or unsecured loan collections (voice process).
Good communication and negotiation skills in English, Hindi, and Marathi.
Basic computer knowledge and experience in CRM/dialer systems.

 


Telecollection

Noida Sector 15

 We're Hiring – Sales Executive

About Fintech Cloud Pvt. Ltd.
Fintech Cloud Pvt. Ltd. is a rapidly growing financial services company focused on delivering innovative, compliant, and customer-centric solutions. We empower financial growth through technology, operational excellence, and a commitment to excellence.

📍 Location: A-62, Sector 2, Noida, Uttar Pradesh (On-site)
💰 Salary: ₹15,000 – ₹25,000 per month + Attractive Incentives
👨‍💼 Experience: Fresher to 1 Year

Key Responsibilities

✔️ Generate and follow up on sales leads
✔️ Engage with potential customers and explain products/services
✔️ Build and maintain strong customer relationships
✔️ Achieve monthly sales targets
✔️ Maintain records of customer interactions and sales activities
✔️ Coordinate with internal teams to ensure seamless customer support

Eligibility Criteria

✅ Graduate/Undergraduate candidates can apply
✅ Freshers and candidates with up to 1 year of experience are welcome
✅ Good communication and interpersonal skills
✅ Basic knowledge of MS Office and Excel
✅ Self-motivated and target-driven

Good to Have

⭐ Exposure to Banking, Financial Services, NBFC, FinTech, Tele-Sales, or Customer Service roles
⭐ Basic understanding of financial products and sales processes
⭐ Strong customer handling and relationship-building skills

📩 How to Apply
Interested candidates can share their updated resume at:

📧 Shivani.gupta@fintechcloud.in
📞 9958540973

📍 Work Location: A-62, Sector 2, Noida, Uttar Pradesh

Fintech Cloud Pvt. Ltd.
Empowering Financial Futures with Precision, Compliance, and Innovation.


Sales & Business DevelopmentGenerate leads through various channels, including field activities, referrals, digital platforms, and existing customer databases.
Promote and sell loan products such as Personal Loans, Payday Loans, Salary Loans, and other financial products.
Identify customer needs and recommend suitable loan solutions.
Achieve monthly, quarterly, and annual sales targets.
Build and maintain strong relationships with prospective and existing customers.
Customer AcquisitionContact potential customers through calls, meetings, and field visits.
Explain product features, eligibility criteria, interest rates, and repayment terms.
Assist customers in completing loan applications and documentation.
Ensure timely submission of customer documents for processing.
Relationship ManagementMaintain regular follow-ups with prospects to maximize conversions.
Address customer queries and concerns professionally.
Ensure a high level of customer satisfaction throughout the sales process.
Develop long-term relationships to generate repeat business and referrals.
Process ComplianceVerify customer information and documents before submission.
Ensure adherence to company policies, KYC norms, and regulatory guidelines.
Maintain accurate records of sales activities in CRM systems.
Coordinate with Credit, Operations, and Customer Support teams for smooth loan processing.
Reporting & MISUpdate daily sales reports and activity trackers.
Monitor lead status and conversion rates.
Provide regular updates to management regarding sales performance.



We’re Hiring – Collection Executive | Fintech Cloud Pvt. Ltd. 

🏢 Company: Fintech Cloud Pvt. Ltd.
📍 Location: A-62, Sector 2, Noida, Uttar Pradesh
💼 Position: Collection Executive
🕒 Employment Type: Full-Time
👨‍💼 Freshers & Experienced Candidates Welcome
👩 Male & Female Candidates Can Apply

About the Role:
We are looking for enthusiastic and confident candidates for the role of Collection Executive. Candidates should possess good communication skills, a positive attitude, and the ability to handle customer interactions professionally.

🔹 Key Responsibilities:
* Handle collection and payment reminder calls professionally
* Follow up with customers regarding pending payments
* Maintain records of customer interactions and payment updates
* Resolve basic customer queries related to collections
* Achieve daily and monthly targets
* Coordinate with internal teams for smooth operations

🔹 Required Skills:
* Good communication skills in Hindi & basic English
* Basic computer knowledge
* Good convincing and negotiation skills
* Comfortable working in a target-oriented environment

🎓 Eligibility:
* Graduate / Undergraduate can apply
* MBA Freshers are welcome
* Experience in BPO, Telecalling, Finance, Banking, or Collections is a plus

✨ What We Offer:
* Attractive Incentives
* Career Growth Opportunities
* Friendly Work Environment
* Training & Development Support

📩 Interested candidates can share their updated resume at:
shivani.gupta@fintechcloud.in

📞 Contact: 9958540973 (Shivani Keshri Gupta)


Collections Executive

Assess and underwrite short-term and personal loan applications in line with internal credit policies and regulatory norms.
Review credit bureau reports (CIBIL), Account Aggregator data, and bank statements to evaluate repayment capacity.
Analyze income stability, employer profile, credit mix, existing loan exposure, and repayment behavior.
Identify hidden obligations by cross-verifying salary credits, EMI outflows, and bounced transactions.
Conduct document verification and validate customer information to mitigate fraud risks.
Coordinate with sales and operations teams for case clarifications and ensure timely processing.
Update CRM systems with accurate approval/rejection decisions along with detailed justifications.
Ensure adherence to defined TAT (Turnaround Time) while maintaining underwriting quality standards.
Check existing loan exposure with partner NBFCs and evaluate repayment performance.
Categorize thin-file and thick-file customers and assess risk accordingly.
Participate in process improvement initiatives and provide feedback to risk and analytics teams.



Credit Executive

Customer SupportHandle inbound and outbound customer calls, emails, chats, and other communication channels.
Assist customers with queries related to loan applications, disbursements, repayments, EMIs, account statements, and closures.
Provide accurate information regarding company products, services, policies, and procedures.
Resolve customer complaints and concerns within the defined turnaround time (TAT).
Customer Relationship ManagementMaintain professional and courteous interactions with customers.
Build and strengthen customer relationships through quality service.
Follow up with customers regarding pending requests and issue resolutions.
Ensure high levels of customer satisfaction and retention.
Complaint ResolutionInvestigate customer issues and coordinate with relevant departments for resolution.
Escalate complex cases to supervisors or concerned teams when required.
Maintain detailed records of customer interactions and resolutions.
Process ComplianceAdhere to company policies, RBI guidelines, and customer service standards.
Ensure proper verification of customer details before sharing sensitive information.
Maintain confidentiality and data security at all times.
Documentation & ReportingUpdate customer information and interaction details in CRM systems.
Maintain accurate records of complaints, requests, and resolutions.
Prepare daily and monthly reports on customer service activities.




Noida Electronic City

Hiring: Sales Executive

Location: Noida Sector 63 (On-site)
Salary: ₹15,000 – ₹25,000 per month + Incentives
Experience: Fresher to 1 Year

Job Responsibilities:
- Generate and follow up on sales leads.
- Communicate with potential customers and explain products/services.
- Build and maintain strong customer relationships.
- Achieve monthly sales targets.
- Maintain records of customer interactions and sales activities.
- Coordinate with internal teams for smooth customer support.

Eligibility:
- Graduate/Undergraduate can apply.
- Fresher or candidates with up to 1 year of experience.
- Good communication and interpersonal skills.
- Basic knowledge of MS Office and Excel.
- Self-motivated and target-driven.

Job Type:
- Full-time
- Work Location: Noida Sector 63

How to Apply:
Interested candidates can send their updated resume to:
Hr@bigrockloan.com


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Fintech Cloud Private Limited Jobs - 16 Verified Vacancies

Collection Manager

Field Collection Manager

Sales Executive

Collection Executive / Officer

Collection Executive / Officer

Sales Executive

HR Recruiter

Customer Care Executive

Telesales Executive

Telecollection

Sales Executive

Sales Executive

Collections Executive

Credit Executive

Customer Care Executive

Sales Executive