Customer Care Executive
Fintech Cloud Private LimitedFixed
₹18,000 - ₹25,000
Earning Potential
₹25,000
Fixed
₹18,000 - ₹25,000
Earning Potential
₹25,000
Work from Office
Full Time
Min. 6 months
Basic EnglishJob highlights
1 applicants
Benefits include: Flexible Working Hours
Job Description
- Customer SupportHandle inbound and outbound customer calls, emails, chats, and other communication channels.
- Assist customers with queries related to loan applications, disbursements, repayments, EMIs, account statements, and closures.
- Provide accurate information regarding company products, services, policies, and procedures.
- Resolve customer complaints and concerns within the defined turnaround time (TAT).
- Customer Relationship ManagementMaintain professional and courteous interactions with customers.
- Build and strengthen customer relationships through quality service.
- Follow up with customers regarding pending requests and issue resolutions.
- Ensure high levels of customer satisfaction and retention.
- Complaint ResolutionInvestigate customer issues and coordinate with relevant departments for resolution.
- Escalate complex cases to supervisors or concerned teams when required.
- Maintain detailed records of customer interactions and resolutions.
- Process ComplianceAdhere to company policies, RBI guidelines, and customer service standards.
- Ensure proper verification of customer details before sharing sensitive information.
- Maintain confidentiality and data security at all times.
- Documentation & ReportingUpdate customer information and interaction details in CRM systems.
- Maintain accurate records of complaints, requests, and resolutions.
- Prepare daily and monthly reports on customer service activities.
Job role
Job requirements
About company
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The candidate should have completed Graduate degree and people who have 0.5 to 31 years are eligible to apply for this job. You can apply for more jobs in Delhi-NCR to get hired quickly.
The candidate should have Basic English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Delhi-NCR at apna.
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