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<p>Area Collections Manager - Manager - Lending Collections</p><div class="section page-centered" data-qa="job-description"><div><b>About Us:</b> </div><div>Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.</div><div> </div><div><b>About the team:</b> Liaison between the creditors and consumers. They are in charge of observing accounts to identify overdue payments, report collection activity, address client queries, and develop repayment plans.</div><div><br/></div><div><b>About the role:</b> Lead the collections target and control collection flow for specified area. Handle large team of collection officers, their productivity and performance.</div><div> </div><div><b>Expectations/ Requirements:</b></div><div><br/></div><div>1. To Achieve Collection targets of the area assigned, control flow cases and focus on non starters. </div><div>2. Ensured documented feedback. </div><div>3. Ensure Adequate feet on Street availability/bucket wise /segment wise. </div><div>4. Manage productivity for fixing productivity parameters for Collection Officers Agencies/In-house team. </div><div>5. Monitoring performance against set parameters and weekly review with Collection executives. </div><div>6. Ensuring background check of all collection agencies hired/Identify and manage training needs of the Collection Executives/ Evaluation of performance of all CE. </div><div>7. Support Collection officers in legal /Police issues/Collection Activities.</div><div> </div><div><b>Superpowers/ Skills that will help you succeed in this role:</b></div><div> </div><div>1. People Management Skills.</div><div>2. More than 5 years of relevant experience in Collections role.</div><div>3. Demonstrated Success and achievement orientation. </div><div>4. Excellent Communication Skills. </div><div>5. Negotiations skills - strong bias for driving results in a High performance environment. </div><div>6. Strong Relationship and Leadership skills. </div><div>7. Working Knowledge of Computers.</div><div><br/></div><div><b>Education:</b> </div><div>Graduation/ Post Graduation preferred.</div><div><br/></div><div><b>Why join us:</b></div><div>We support our people by providing a range of flexible working options so they can work in the way that best suits them. We also offer you the opportunity to develop your career, working in a diverse and inclusive workplace where the diverse backgrounds, perspectives and life experiences of our people are celebrated and create a great place to grow, thrive and belong. Most importantly, for us Work is Fun!!</div><div><br/></div><div><b>Compensation:</b></div><div>If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users,21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers &amp; merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story! democratize credit for deserving consumers &amp; merchants – and we are committed to it. India’s largest digital lending story is brewing here.</div></div>

Collection Manager

<p>Manager- Internal Audit</p><div class="section page-centered" data-qa="job-description"><div>About Team :  The Internal Audit team at Paytm comprises seasoned professionals with diverse skill sets and  experience across different verticals like process audits, technology audits and forensics. The  team focuses on implementing the approved audit plan, ensuring delivery of qualitative audits  and conducting internal / special reviews while leveraging technology &amp; data analytics and  gauging key risks across business processes. </div><div><br/></div><div> Manager – Internal Audit (6–8 Years Exp)</div><div><br/></div><div>  Role Overview:  As a Manager, you will be a strategic partner to the business. You won’t just be "checking  boxes"; you’ll be designing the audit framework for complex ecosystems like UPI, Wallet, and  Lending. You will lead teams and interface directly with Senior Leadership.  </div><div><br/></div><div>Key Responsibilities  </div><div>●Audit Strategy: Develop and execute an annual risk-based audit plan focusing on  high-growth business units. </div><div> ● Stakeholder Management: Act as the primary point of contact for Department Heads,  explaining risk implications and negotiating remediation plans. </div><div> ● Process Engineering: Evaluate the effectiveness of internal controls ($ICFR$) and  suggest automation to move from manual testing to continuous monitoring. </div><div> ● Team Leadership: Supervise 2–3 Assistant Managers/Associates, ensuring high-quality  documentation and timely delivery. </div><div> ● Special Investigations: Lead / perform ad-hoc investigations or fraud risk assessments  as required.   </div><div>● Execution: Conduct end-to-end audits of various functions (Operations, HR, Finance, or  Tech) under the guidance of the Manager. </div><div> ● Fieldwork: Perform walkthroughs, test of effectiveness ($ToE$), and document audit  findings with clear "Cause and Effect" analysis. </div><div> ● Cross-Functional Collaboration: Partner with cross-functional teams to gain deep  insights into critical business processes, identify risks, and evaluate the adequacy of  internal controls. </div><div> ● Reporting: Prepare and present clear, concise audit reports to senior management and  stakeholders, providing actionable recommendations to enhance controls and mitigate  risks.  </div><div>● Follow-ups: Track the implementation of previous audit recommendations to ensure  business units are actually improving.  </div><div><br/></div><div>Qualifications &amp; Skills  </div><div>● Experience: 6–8 years in Internal Audit, preferably from a Big 4 and / or Fintech /  Banking / NBFC environment.  </div><div>● Education: Chartered Accountant (CA) / MBA. Certifications like CIA, CISA will be an  added advantage.  </div><div>● Technical Edge: Deep understanding of RBI, NPCI guidelines, and digital payment  workflows. Strong understanding of internal audit frameworks and risk assessment.  </div><div>● Proficiency in MS Excel (Advanced), Powerpoint and familiarity with SAP.  </div><div>● Data Analytics: Use tools like SQL, ACL, or PowerBI to pull and analyze large datasets  to identify anomalies (moving away from sample-based testing). This will be an added  advantage  Soft Skills:  </div><div>● Exceptional attention to detail and a high degree of accuracy. </div><div> ● Excellent communication skills to effectively present complex findings to a non-technical  audience</div><div>.● Strong problem-solving abilities and the capacity to work both independently and  collaboratively.  </div><div>● Ability to manage multiple priorities effectively and deliver high-quality results in  fast-paced, high-pressure environments.  </div></div>

Audit Assistant Manager

<p>Sales Team Lead - Oil & Gas - Nainital</p><b>About us</b><span> :</span>Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.<br/><br/><b>About Team</b><span> :  </span><span>The Oil and gas vertical Focused Offline payment solution team. Includes payment of oil/petrol and gas bills via QR Codes and POS machines. Predominantly dealing with Petrol and gas station Merchants and other Retail businesses, handling end-to-end sales and Operations. Onboarding new merchants for offline solutions and servicing existing merchants. Maintaining good relationships with PSU Companies / Oil Marketing Companies. </span><br/><b>About the Role</b><span> :</span><span>1. Develop plans and strategies for developing business and achieving the company's sales goals.</span><span>2. Create a culture of success and ongoing business and goal achievement.</span><span>3. Manage the sales teams, operations and resources to deliver growth.</span><span>4. Define optimal sales force structure.</span><span>5. Define and coordinate sales training programs that enable staff to achieve their potential and support company sales objectives.</span><span>6. Manage customer expectations and contribute to a high level of customer satisfaction.</span><span>7. Define sales processes that drive desired sales outcomes and identify improvements.</span><span>8. 3+ yrs of experience of Distribution sales in fintech, Banking/ Sales, and EDC Sales.</span><span>9. Going to the Merchant and educating him/her about the benefits of the Swipe machine (EDC) converting them and managing their accounts.</span><span>10. Exceptional communication, presentation skills and relationship-building skills.</span><span>11. Ability to aggressively manage the successful execution of a sales strategy.</span><span>12. Ability to work independently and collaboratively in a team environment.</span><br/><b>Education</b><span>: Graduation/ Post Graduation preferred.</span><br/><b>Why join us</b><span> :</span><span>1.  A collaborative output-driven program that brings cohesiveness across businesses through technology.</span><span>2.  Improve the average revenue per use by increasing the cross-sell opportunities.</span><span>3.  A solid 360 feedback from your peer teams on your support of their goals.</span><span>4.  Respect, that is earned, not demanded from your peers and manager.</span><br/><span> </span><b>Compensation</b><span> :</span><span>If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers &amp; merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity</span><h4>Experience Level</h4>Senior Level

Sales Team Lead

<p>Accounting Specialist (Inter CA)</p><b>Accounting - Team Lead</b><br/><b>About Us:</b><span> </span>Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.<br/><b> About the Team: </b><span> Business finance, also known as corporate finance in the business world, is responsible for allocating resources, creating economic forecasts, reviewing opportunities for equity and debt financing, and other functions within your </span><a href="http://organization.about/" rel="noopener noreferrer">organization.</a><span> </span><br/><b><a href="http://organization.about/" rel="noopener noreferrer">About</a> the Role:</b><span> We are looking for an Accountant who can manage all finance and accounting Revenue</span><span>  Recognition, Internal Control, Auditing. </span><span>Controls, Accounts </span><a href="http://etc.expectations/" rel="noopener noreferrer">etc.</a><br/><b>Expectations/ Requirements: </b><span>1</span><b>.</b><span>Should be well versed in handling the day to day accounting related to revenue assurance. Should have good knowledge of various reconciliation methods, GL recons, bank recons, system recons etc. </span><span>2. </span><span>Must posses excellent MS-excel skills and help in automation of revenue and expenses related items. </span><span>3. Analyze trends and provide management with a daily summary of the revenue preparation. </span><span>4.</span><span> Adherence to the SOP on multiple matters such as revenue recognition, expenses validation, debtors MIS reporting and collection. </span><span>5.Excellent stakeholder management skills for both internal and external stakeholders. </span><span>6. Provide support during various audits and month end reporting within given timeliness.</span><br/><b>Superpowers/ Skills that will help you succeed in this role: </b><span>1</span><b>. </b><span>3-5 years of experience in the transaction-level accounting domain. </span><span>2. </span><span>Excellent knowledge of MS Excel. </span><span>3. Should have worked in SAP ERP. </span><span>4. </span><span>Experience in various internal and external audit closure </span><span>5. Good Interpersonal communication and presentation skills </span><br/><b>Education: </b><span>Semi - Qualified CA Preferred</span><br/><b>Why join us</b><span> ? A collaborative output driven program that brings cohesiveness across businesses through technology Improve the average revenue per use by increasing the cross-sell opportunities solid 360 feedbacks from your peer teams on your support of their goals Respect, that is earned, not demanded from your peers and manager.</span><br/><b>Compensation:</b><span> If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers &amp; merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!</span><h4>Experience Level</h4>Mid Level

Accounting Associate

<p>Tele caller - Associate- Lending Collections</p>Job Role - TelecallerJob Location - Goregaon, MumbaiEducation- Graduation<br/>About Us:Paytm is India's leading mobile payments and financial services distribution company. Pioneerof the mobile QR payments revolution in India, Paytm builds technologies that help smallbusinesses with payments and commerce. Paytm’s mission is to serve half a billion Indians andbring them to the mainstream economy with the help of technology.About the team: Liaison between the creditors and consumers. They are in charge ofobserving accounts to identify overdue payments, report collection activity, address clientqueries, and develop repayment plans.About the role: They will be responsible for collection targets of the assigned branches. Theywill be required to meet the target of the assigned product. Follow the legal guidelines forcollection agencies &amp; in-house collections.Expectations/ Requirements:1. To achieve collection targets of the Respective Branch assigned.2. Meeting the Target on the product assigned for Collections.3. Ensuring legal guidelines are compiled for the entire collection structure in letter and sprits.4. Ensure that the collection agencies and In-house collectors adhere to the legal guidelinesprovided by the law in force.5. Ensure adherence to the Code of Conduct.6. Continuously monitoring collection agencies and In-house collectors to identify fraudulentpractices and ensure that no loss is incurred due to such activities.Superpowers/ Skills that will help you succeed in this role:1. He or she should have more than 1 year of relevant experience in Collections role2. Excellent Communication Skills3. Negotiations skills - strong bias for driving results in a High performance environment4. Strong Relationship and Leadership skills5. Working Knowledge of Computers6. Growth Mindset7. Demonstrated success and achievement orientation.7. Willingness to experiment and improve continuously<br/>Why join us:1. A collaborative output driven program that brings cohesiveness across businesses throughtechnology2. Improve the average revenue per use by increasing the cross-sell opportunities3. A solid 360-degree feedback from your peer teams on your support of their goals4. Respect, that is earned, not demanded from your peers and manager

Collection Specialist

<p>HR Internship - Talent Acquisition</p><b>About Us: </b><b> </b>Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.<br/><b>About the team: </b>Talent acquisition refers to the process employers use for recruiting, tracking and interviewing job candidates, and onboarding new employees. It is usually a very important function of the human resources (HR) department.<br/><b>About the role: </b>You need to<b> </b>recruit, track, coordinate and interview candidates, till onboarding. <b>Expectations/ Requirements:</b>1. Sourcing profiles according to the business needs. 2. Scheduling and briefing the candidates about the profile.3. Able to manage stakeholders when asked to.4. Drive the entire recruitment process.5. Able to capture and update the data on MIS.6. Other HR activities. <br/><b>Superpowers/ Skills that will help you succeed in this role:</b>1. Must be a go-getter and individual contributor.2. Should possess good communication and negotiation skills.3.  Should possess a learning attitude.4. <b>Only MBAs are preferred.</b><br/><b>Education: MBA (Completed) with a focus in Human Resources</b><br/><b>Why join us:</b>Merit based culture that thrives on self-motivated &amp; driven individuals who are set out to make a successful career in India’s fastest growing Fintech Organization. Agile &amp; democratic setup that gives space to your creativity, offers opportunity to work at scale coupled with an environment that encourages diverse perspective at all times.<br/><b>Compensation:</b><span>If you are the right fit, we  believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers &amp; merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!</span><h4>Experience Level</h4>Entry Level

HR Intern

<p>Collection Manager - TL - Lending Collections (EM Recovery)</p>About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the team: Liaison between the creditors and consumers. They are in charge of observing accounts to identify overdue payments, report collection activity, address client queries, and develop repayment plans.<br/>About the role: Lead the collections target and control collection flow for specified area. Expectations/ Requirements:<br/>1. To Achieve Collection targets of the area assigned, control flow cases and focus on non starters. 2. Ensured documented feedback. 3. Ensure Adequate feet on Street availability/bucket wise /segment wise. 4. Manage productivity for fixing productivity parameters for Collection Officers Agencies/In-house team. 5. Monitoring performance against set parameters and weekly review with Collection executives. 6. Ensuring background check of all collection agencies hired/Identify and manage training needs of the Collection Executives/ Evaluation of performance of all CE. 7. Support Collection officers in legal /Police issues/Collection Activities. Superpowers/ Skills that will help you succeed in this role: 1. People Management Skills.2. More than 4+  years of relevant experience in Collections role.3. Demonstrated Success and achievement orientation. 4. Excellent Communication Skills. 5. Negotiations skills - strong bias for driving results in a High performance environment. 6. Strong Relationship and Leadership skills. 7. Working Knowledge of Computers.<br/>Education: Graduation/ Post Graduation.<h4>Experience Level</h4>Mid Level

<p>Business Operations - Team Lead - ONDC</p>About Us: Paytm is India&amp;#39;s leading financial services company that offers full-stack payments and financial solutions to consumers, offline merchants and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar Sharma.<br/>About the role:●The Associate role is in Open Network Digital Commerce (ONDC) segment in the OrderFulfilment and IGM of Pai Pai Seller app.●The candidate is expected to monitor orders, coordination with seller, reassigning logisticsand monitor quality and take all required actions to fulfil orders.●The candidate should monitor the performance of the seller and logistics.●To create order cancellation reports and RCA.<br/>Expectations/ Requirements:●The candidate should have 2-4 years of experience in Customer Success role of Hyperlocal deliveries (food, grocery, pharmacy).●The candidate should plan and implement improvement for the operational metrics like FillRate, TAT Breach.●The candidate should work with Product and technical teams to highlight loopholes.●Own and resolve the process pain points by observing the operations at the ground level,create corrective course of actions.<br/>Skills that will help you succeed in this role:●Good stakeholder coordination.●Understanding of Technology and Customer Experience.●Willingness to experiment and improve continuously.●Understanding of CRM, Soft Communications and MS Excel skill is required.<h4>Experience Level</h4>Senior Level

Business Operations Manager

<p>Area Collection Manager - Manager - Lending Collections (Frontend)</p><div class="section page-centered" data-qa="job-description"><div><b>Role Overview  </b></div><div>The Area Collections Manager will be responsible for managing end-to-end collections across  bucket segments, driving resolution strategies, ensuring portfolio health, and leading large  on-ground and tele-calling teams. The role requires strong expertise in delinquency  management, compliance, analytics, and team leadership.</div><div><br/></div><div>Key Responsibilities  </div><div>1. Bucket &amp; Portfolio Management  </div><div>● Manage collections across delinquency buckets (0–30, 31–60, and higher DPD  segments)  </div><div>● Improve resolution rates in both early and late buckets  </div><div>● Focus on non-starter and delinquent accounts to prevent roll-forward  </div><div>● Drive collection efficiency and overall portfolio health  </div><div>● Monitor daily performance and ensure adherence to CAPE norms  </div><div><br/></div><div>2. Tele-Collections Management  </div><div>● Handle soft delinquency buckets (0–30 &amp; 31–60 DPD) through tele-calling strategies  </div><div>● Design and optimize calling patterns based on customer risk profiling  </div><div>● Improve dialer efficiency, call connect rates, and campaign performance  </div><div>● Maximize early-stage resolutions to prevent migration to hard buckets  </div><div><br/></div><div>3. Field Collections &amp; Risk Control  </div><div>● Ensure strong field discipline (app usage, visit tracking, audit trails)  </div><div>● Drive legal escalation for critical/high-risk cases  </div><div>● Conduct audits to identify and mitigate portfolio risks  </div><div>● Maintain strong governance and control mechanisms  </div><div><br/></div><div>4. Team Leadership &amp; Vendor Management  </div><div>● Lead large teams including Collection Managers, Team Leaders, and Executives  </div><div>● Manage third-party/vendor collection agencies  </div><div>● Allocate portfolios and set bucket-wise targets  </div><div>● Conduct daily huddles, reviews, and performance tracking  </div><div>● Coach teams on negotiation, objection handling, and resolution strategies  </div><div><br/></div><div>5. Target Achievement &amp; Performance Delivery  </div><div>● Drive monthly collection targets and improve resolution ratios  </div><div>● Enhance PTP (Promise to Pay) conversion and kept rates  </div><div>● Focus on First-Time Delinquent (FTD) customers to reduce future NPAs  </div><div>● Ensure productivity metrics such as calls, RPC (Right Party Contact), and CE% are met  </div><div><br/></div><div>6. Compliance &amp; Governance  </div><div>● Ensure strict adherence to RBI guidelines and regulatory standards  </div><div>● Handle escalations and customer grievances effectively  </div><div>● Maintain ethical and compliant recovery practices  </div><div>● Support internal and external audit requirements  </div><div><br/></div><div>7. MIS, Analytics &amp; Reporting  </div><div>● Track and analyze KPIs: CE%, RPC, PTP, dialer metrics, and resolution ratios  </div><div>● Manage large portfolio data and generate actionable insights  </div><div>● Identify gaps in collection strategies and recommend improvements  </div><div>● Present performance reports and insights to senior management.  </div><div><br/></div><div>8. Key Skills &amp; Competencies  </div><div>● Strong expertise in collections strategy (early &amp; late buckets)  </div><div>● Proven leadership experience managing large teams and vendors  </div><div>● Analytical mindset with strong MIS and reporting skills  </div><div>● Knowledge of RBI regulations and compliance frameworks  </div><div>● Excellent communication, negotiation, and problem-solving skills  </div><div><br/></div><div><br/></div><div><br/></div><div>● Ability to drive performance in high-pressure, target-driven environments </div></div>

<p>Telco Sales MENA Markets</p><div class="section page-centered" data-qa="job-description"><div>Job Title: Sales Manager - Telcom</div><div>Company: One97 Communications - Paytm</div><div>Location: Middle East  Asia</div><div><br/></div><div>About One97 Communications Ltd.</div><div>One97 Communications Ltd., headquartered in Noida, Uttar Pradesh, is a leading Indian</div><div>multinational technology company renowned for its flagship product, Paytm. Beyond its</div><div>consumer-facing services, One97 is a trailblazer in providing tailored digital platforms for</div><div>telecom operators and enterprises across South East Asia, Africa, and Latin America. The</div><div>company's B2B solutions encompass a wide array of offerings, including:</div><div>● Digital Platforms: Facilitating creation and managing digital services to drive revenue</div><div>growth.</div><div>● Network Products: Enabling seamless delivery of digital services to end-users.</div><div>● Direct carrier billing and Master Aggregator platforms</div><div>One97's global presence spans across the Middle East, Southeast Asia, Africa and Latin</div><div>America. The company continues to innovate and expand its footprint.</div><div><br/></div><div>About the team:</div><div>This team involves in making a difference. A lot of contingency and new challenges are</div><div>encouraged within the team to do stuff that is meaningful for those we serve. We are successful,</div><div>and our successes are rooted in our people's collective energy and unwavering focus on the</div><div>employees, and that's how it will always be change management in Social Media.</div><div>Why join us?</div><div>If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered</div><div>users, 21 mn+ merchants, and depth of data in our ecosystem, we are in a unique position to</div><div>democratize credit for deserving consumers &amp; merchants – and we are committed to it. India’s</div><div>largest digital lending story is brewing here. It’s your opportunity to be a part of the story!</div><div>About the Role:</div><div>We are seeking highly motivated and experienced Account Managers to join our dynamic team</div><div>and drive sales and revenue growth within key Telco accounts across Africa. These roles will be</div><div>pivotal in building and maintaining strong client relationships, expanding our product portfolio,</div><div><br/></div><div>and achieving ambitious sales targets. You will be responsible for managing accounts in African</div><div>territories.</div><div>This role demands a strategic thinker with a proven track record in the telecommunications</div><div>sector, specifically within Value Added Services (VAS) and Core Telco products.</div><div>Job Analysis &amp; Responsibilities:</div><div>* Account Management &amp; Relationship Building:</div><div>* Serve as the primary point of contact for assigned MNC Telco accounts.</div><div>* Develop and maintain strong, long-lasting client relationships.</div><div>* Understand client needs and provide tailored solutions.</div><div>Sales &amp; Revenue Growth:</div><div>* Achieve and exceed annual, quarterly, and monthly sales targets.</div><div>* Identify and pursue new business opportunities within existing accounts.</div><div>* Drive revenue growth through strategic account management and sales initiatives.</div><div>Product Portfolio Expansion:</div><div>* Cross-sell and up-sell One97's comprehensive product portfolio, including VAS and Core</div><div>Telco solutions.</div><div>* Develop and present compelling proposals and presentations to clients.</div><div>Business Development &amp; Strategy:</div><div>* Develop and implement strategic account plans to achieve organizational goals.</div><div>* Identify and analyze market trends and competitor activities.</div><div>* Create and deliver presentations for new business development initiatives.</div><div>Campaign Execution &amp; Measurement:</div><div>* Establish and implement effective campaign execution processes.</div><div>* Monitor and measure campaign performance against key performance indicators (KPIs).</div><div>* Provide regular reports and analysis to management.</div><div>Financial Management:</div><div>* Monitor and manage account collections, ensuring timely recovery of outstanding</div><div>payments.</div><div>* Maintain accurate records of sales and financial activities.</div><div>Travel:</div><div>* Extensive travel across assigned African territories to meet clients and drive revenue.</div><div><br/></div><div>Qualifications &amp; Skills:</div><div>Essential:</div><div>* Proven experience in corporate sales, specifically within the telecommunications industry</div><div><br/></div><div>(VAS &amp; Core Telco products).</div><div>* Strong account management and key account management skills.</div><div>* Excellent sales and marketing skills.</div><div>* Proven ability to achieve and exceed sales targets.</div><div>* Strong business development acumen.</div><div>* Excellent presentation and communication skills.</div><div>* Ability to travel extensively.</div><div>* Strong financial management skills.</div><div>Preferred:</div><div>* Bachelor's degree in business administration, marketing, or a related field.</div><div>* Good Communication skills in English, French (Preferable)</div><div>* 4+ years of experience with IVR Marketing, Business Development.</div><div>* Familiarity with the african telco market.</div><div>Category: Corporate Sales</div><div>Role: Telco Sales Manager</div><div>Key Skills: Account Management, Sales &amp; Marketing, Business Development, VAS IVR</div><div>Marketing, Value Added Services, Key Accounts Management</div></div>

Sales Manager

<p>KAM(GT) - Team Lead - EDC</p>About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.<br/><br/>About the team: EDC Retail – EDC is one of Paytm‘s business tool to help merchant grow and manage their business through simplicity and data driven technology.<br/>Expectations/ Requirements ● The incumbent will be expected to increase sales of our devices amongst merchants in a specified area. ● The role will require physical movement into micro markets, identifying and selling to good quality  merchants. ● Minimize risks of fraud, chargebacks by ensuring good quality of merchant onboarding  ● Adhere to the risk guidelines shared by the team. Visit merchant and resolve issues highlighted as high risk.  ● Seek references of other good merchants from the converted clients ● Engage with various Business &amp; Technology Teams within Paytm to identify common bottlenecks esp. on  Technology front. ● Be a brand ambassador for Paytm – Stay Hungry, Stay Humble, Stay Relevant! <br/>Superpowers/ Skills that will help you succeed in this role  ● Identify and meet potential clients by growing, maintaining and leveraging your network. ● Should have good exposure in B2B field sales, cold calling, pre-sales and lead generation ● Understanding of Technology and User Experience  ● Should possess good communication, sales and negotiation skills ● Willingness to experiment and improve continuously<br/>Education: Applicants must possess bachelor’s degree or above.<h4>Experience Level</h4>Senior Level

Team Leader

<p>Intern - Talent Acquisition</p><b>About the Role:</b> We are looking for a motivated and enthusiastic Talent Acquisition Intern to support our recruitment team. The intern will assist in sourcing candidates, screening profiles, coordinating interviews, and managing recruitment databases. This is a great opportunity for someone looking to gain hands-on experience in end-to-end recruitment.  <br/><b>Key Responsibilities:</b>* Assist the Talent Acquisition team in sourcing candidates through job portals, LinkedIn, and other platforms. * Screen resumes and shortlist candidates based on job requirements. * Coordinate interview schedules between candidates and hiring managers. * Conduct initial HR screening calls with candidates. * Maintain and update the candidate database and recruitment trackers. * Post job openings on various job portals and social media platforms. * Support the team with offer roll-out and candidate follow-ups. * Assist in employer branding and campus hiring initiatives.<h4>Experience Level</h4>Entry Level

Recruitment Intern

<p>Campaign Manager</p><b>About Paytm </b>Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. <br/><b>About the Role:</b>We are looking for an experienced Campaign Manager who can assist in the Planning, Execution, and Optimization of our digital campaigns.<br/><b>Responsibilities:</b>● The role will include conceptualizing, drafting, and executing campaigns on various platforms.● Formulate segments &amp; target pipelines suited to each of the categories and campaigns.● Running campaigns on Paytm properties and other digital paid media.● Measurement of campaign performance and maintaining performance data.● Coordinating with various stakeholders for creatives, campaign segments, data analytics, etc.<br/><b>Requirements:</b>● End to End Campaign Management.● Should have 1-3 years of experience in campaign management in the Insurance domain or Fintech digital space.● Good understanding of Marketing Automation tools like Clevertap, Moengage, etc.● Bachelor's degree from an accredited university or college.● Proficient in MS Office.● In-depth understanding of customer behavior, browsing and transacting trends, visual merchandising, and execution.● Ability to identify workflows and formulate processes.● Ability to define metrics for measurement.<br/><b>Why join us?</b>A collaborative output driven program that brings cohesiveness across businesses through technology Improve the average revenue per use by increasing the cross-sell opportunities A solid 360 feedback from your peer teams on your support of their goals Respect, that is earned, not demanded from your peers and manager <br/><b>Compensation: </b>If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 25 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers &amp; merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story.<h4>Experience Level</h4>Mid Level

Assistant Manager Digital Marketing

<p>Ad Sales (KAM) - M/DGM - Paytm Ads - Bangalore</p>About Us:   Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the  mobile QR payments revolution in India, Paytm builds technologies that help small businesses with  payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the  mainstream economy with the help of technology.  <br/><b>About Us:</b>Paytm is India's leading mobile payments and financial services distribution company. A pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them into the mainstream economy with the help of technology.<b>Job Responsibilities:</b><br/> Become an expert in Paytm  Own end-to-end key business metrics like  Be the voice of Paytm  Build a strong pipeline of media briefs and respond with customized pitches and proposals aligned with the client’s business and marketing objectives Work closely with the campaign delivery and optimization team to monitor and deliver expected results to the advertiser Lead initiatives which require significant cross team collaboration to build innovative  Provide constant feedback to the product team to improve <br/><b>Desired Qualifications:</b> 7+ years of experience in preferred) Proven experience in managing programs / categories / business verticals Strong stakeholder management experience; ability to work cross-functionallyand with a wide range of employees with different skill sets Ability to deep-dive into a problem; very strong analytical and presentationskills required High bias for action required Ability to thrive and perform in an ambiguous setting; sound judgment andflexibility in balancing program requirements, tight deadlines, and keepingpeople and projects moving on schedule<br/><b>Why join us</b>●        A collaborative output driven program that brings cohesiveness across businesses through technology●        Improve the average revenue per use by increasing the cross-sell opportunities●        A solid 360 feedback from your peer teams on your support of their goals●        Respect, that is earned, not demanded from your peers and manager<h4>Experience Level</h4>Senior Level

Key Account Manager

<p>Business Analyst - Assistant Manager - Paytm Travel</p><div><b>About Us</b></div><div>Paytm is India's leading mobile payments and financial services distribution company. A pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.</div><div><br/></div><div><b>About the travel team:</b></div><div>Paytm Travel has revolutionized the travel industry with a goal to empower millions of travelers who choose us as their preferred travel partner. We are 3 in the travel segment, in India, within a span of a few years, which proves our capability and potential to become no. 1 in the near future. Being one of the largest travel platforms in the country, our aim is to not only ensure</div><div>seamless, instant booking, but also a delightful journey. We strive to enrich customer experience by making every transaction transparent, honest and hassle <a href="http://free.To">free. To</a> stay ahead of the curve, we are working aggressively towards our ambition to make travel affordable for all. With this customer centricity at our core, we strive to make Paytm Travel synonymous with a trustworthy travel partner.</div><div><br/></div><div><b>About the Role:</b></div><div>We're seeking a data scientist with sharp business acumen to transform Paytm Travel's raw data into strategic gold. You'll dive deep into flights, trains and bus data to uncover hidden patterns, predict trends, and deliver actionable insights that shape business strategy. This is a pure insights generation role - your dashboards and recommendations will directly influence leadership decisions across pricing, inventory, customer experience and growth.</div><div><br/></div><div><b>Key Responsibilities:</b></div><div><br/></div><div><b>1. Advanced Travel Data Analysis</b></div><div>Mine complex datasets across flight bookings, train (IRCTC), and bus (aggregator)</div><div>ecosystems.</div><div>Develop predictive models for demand forecasting, cancellation risks, and price elasticity.</div><div>Create customer segmentation frameworks using clustering techniques.</div><div><b>2. Insight Generation &amp; Storytelling</b></div><div>Produce weekly insight briefs with actionable recommendations for leadership.</div><div>Build self-service dashboards (Looker) tracking core metrics and anomalies.</div><div>Conduct deep-dive analyses on critical business questions (e.g., 'Why are bus bookings</div><div>dropping in South India?').</div><div><b>3. Cross-Functional Advisory</b></div><div>Partner with Revenue Management on dynamic pricing strategies.</div><div>Guide Marketing on high-value customer acquisition opportunities.</div><div>Advise Product on feature prioritization based on behavioral data.</div><div><br/></div><div><b>What We're Looking For:</b></div><div><br/></div><div><b>Must-Have:</b></div><div>3-5 years in data science/advanced analytics (travel/OTA/e-commerce preferred).</div><div>Expert in Python (Pandas, Scikit-learn) + SQL (complex queries, optimization).</div><div>Strong statistical modeling skills (regression, time series, clustering).</div><div>Experience building Tableau/Looker/Power BI dashboards.</div><div>Ability to translate data into boardroom-ready insights.</div><div><br/></div><div><b>Nice-to-Have:</b></div><div>Familiarity with big data tools (Spark, Hadoop).</div><div>Knowledge of experimentation frameworks (A/B testing).</div><div>Understanding of travel industry metrics (RPC, load factor, cancellation Curves)</div><div><br/></div><div><b>Why join us</b></div><div>1. A collaborative output-driven program that brings cohesiveness across businesses through technology </div><div>2. Improve the average revenue per use by increasing the cross-sell opportunities</div><div>3. A solid 360 feedback from your peer teams on your support of their goals</div><div>4. Respect, that is earned, not demanded from your peers and manager</div><div><br/></div><div><b>Compensation:</b></div><div>If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers &amp; merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!</div><div><br/></div><h4>Experience Level</h4>Mid Level

Business Analyst

<p>Talent Acquisition Intern</p><div class="section page-centered" data-qa="job-description"><div><b>About Paytm Group:</b> Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.</div><div><br/></div><div><b>About the Role:</b> We are looking for a motivated and enthusiastic Talent Acquisition Intern to support our recruitment team. The intern will assist in sourcing candidates, screening profiles, coordinating interviews, and managing recruitment databases. This is a great opportunity for someone looking to gain hands-on experience in end-to-end recruitment.  </div><div><br/></div><div><b>Key Responsibilities:</b></div><div>* Assist the Talent Acquisition team in sourcing candidates through job portals, LinkedIn, and other platforms. </div><div>* Screen resumes and shortlist candidates based on job requirements. </div><div>* Coordinate interview schedules between candidates and hiring managers. </div><div>* Conduct initial HR screening calls with candidates. </div><div>* Maintain and update the candidate database and recruitment trackers. </div><div>* Post job openings on various job portals and social media platforms. </div><div>* Support the team with offer roll-out and candidate follow-ups. </div><div>* Assist in employer branding and campus hiring initiatives.</div></div>

<p>CST  - Associate</p>Title: Role – Designation: <b>Customer Support Agent – Voice &amp; Email (Insurance Process)</b><br/>About Us: Paytm is India&amp;#39;s leading financial services company that offers full-stack payments &amp;amp; financialsolutions to consumers, offline merchants and online platforms. The company is on a mission to bring half abillion Indians into the mainstream economy through payments, commerce, banking, investments, and financialservices. One97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar Sharma.<br/>About the role: Candidate has to handle concerns and complaints raised by the customer day to day basis andmake sure the daily task is being closed within the defined TAT with good customer experience.<br/>Expectations/ RequirementsWe are looking for a Customer Support Agent to handle inbound &amp; outbound calls and email queries from customers. The role involves providing accurate resolutions, maintaining customer satisfaction, and updating all interactions in DevRev CRM.<br/><b>Key Responsibilities:</b>Handle customer queries via calls and emails 	within defined SLAs.Ensure timely, 	accurate, and compliant resolutions.Maintain 	quality, CSAT, and productivity 	as per process KPIs.Update customer interactions in DevRev CRM.Follow process guidelines and adhere to Zero Tolerance 	(ZT) policies.Requirements:Graduate in 	any discipline (mandatory).0–3 years 	of experience in a voice &amp; email 	support process.Insurance 	domain experience preferred.Excellent  communication and problem-solving skills.Work from Office with roster-based week off.<br/>Compensation: If you are the right fit, we believe in creating wealth for youWith enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in aunique position to democratize credit for deserving consumers &amp;amp; merchants – and we are committed to it.India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!<h4>Experience Level</h4>Mid Level

Customer Service Agent

<p>Customer Support Associate</p><div class="section page-centered" data-qa="job-description"><div><b>Role Overview:</b></div><div>We are looking for a dynamic CST Associate for a blend of voice and non-voice processes. The role involves handling customer interactions across multiple communication channels.</div><div><br/></div><div><u><b>Key Responsibilities:</b></u></div><div>Handle inbound and outbound customer callsRespond to customer queries via email, chat, and other digital platformsProvide accurate information on products, services, and policiesTroubleshoot issues and escalate when requiredMaintain professionalism and ensure customer satisfactionDocument interactions and follow up as neededCollaborate with internal teams to improve service qualityMeet KPIs and SLA targetsAdhere to company policies and processes</div><div><br/></div><div><br/></div><div><b>Skills &amp; Qualifications:</b></div><div>2–4 years of experience in voice and non-voice customer service<b>Manage multiple chats/emails/calls simultaneously</b>Excellent communication skills in English (written and verbal)Strong problem-solving abilitiesAbility to multitask efficientlyFamiliarity with CRM tools is an advantageComfortable working in a fast-paced environmentWillingness to work rotational shifts (6 days/week)Good interpersonal and teamwork skills<b>Candidates with hands on experience on AI tools would be preferred. </b></div><div><b>Office Location:</b></div><div><br/></div></div>

Customer Care Associate

<p>Associate Product/ Business Analyst</p><div class="section page-centered" data-qa="job-description"><div><b>About Us: </b></div><div><span>Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology</span></div><div><br/></div><div><b>About Telco Team:</b></div><div><span>Thriving on innovation, One97 delivers Customer Communication, Up-Selling, Mobile Content, Advertising based and Platform services to over 500 Million mobile consumers across the globe. One97’s products and services are available on various models i.e. Capex, Opex &amp; Revenue Share model as per the flexibility of Telco’s.</span></div><div><br/></div><div><span>Our Key Offerings are divided into 5 broad categories as follows:</span></div><div><span>• Entertainment</span></div><div><span>• Digital Platforms</span></div><div><span>• CVM Solutions</span></div><div><span>• Enterprise Services</span></div><div><span>• Financial Platforms</span></div><div><span>One97 has the widest and largest deployment of telecom applications on cloud platforms in India and has a myriad of VAS services that have helped operators augment their revenue even in complex markets like India, SAARC, Middle East, Africa and many more.</span></div><div><br/></div><div><b>Key Responsibilities:-</b></div><div><span>-Assist in gathering basic business requirements for Telco services.</span></div><div><span>-Support documentation of functional specifications and user stories.</span></div><div><span>-Learn and contribute to the product lifecycle of assigned services.</span></div><div><span>-Monitor performance and health of live Telco services.</span></div><div><span>-Assist in initial investigation of operational issues and incidents.</span></div><div><span>-Support creation and maintenance of operational documentation.</span></div><div><span>-Learn and utilize service monitoring tools and platforms.</span></div><div><span>-Participate in testing of new service features or deployments.</span></div><div><span>-Contribute to routine daily operations tasks.</span></div><div><span>-Collaborate with cross-functional teams (Engineering, QA, Support).</span></div><div><span>-Develop understanding of Telco protocols and service delivery.</span></div><div><span>-Enhance skills in data analysis, reporting, and troubleshooting.</span></div><div><br/></div><div><b>Qualification Required:-</b></div><div><span>Fresher B.E. Electronics &amp; Telecommunications graduate.</span></div><div><br/></div><div><b>Why join us?</b></div><div><span>·         A collaborative output driven program that brings cohesiveness across businesses through technology</span></div><div><span>·         Improve the average revenue per use by increasing the cross-sell opportunities</span></div><div><span>·         A solid 360 feedback from your peer teams on your support of their goals</span></div><div><span>·         Respect, that is earned, not demanded from your peers and manager</span></div><div><span> </span></div><div><b>Compensation: </b><span>If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers &amp; merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity.</span></div></div>

Senior Business Analyst

<p>Product Management - Product Intern - Telco</p><b>About Us:</b>Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.<br/><b>About the Role:</b>We are looking for a <b>Product Intern</b> to support the Telco (Recharge &amp; Bill Payments) team. This role is ideal for someone who is analytical, curious, and eager to work on real-world product problems in a fast-paced fintech environment.<br/><b>Key Responsibilities:</b><br/><b>Product Support</b>Assist in improving telecom recharge and bill payment journeys.Work with product managers to define features and enhancements.<b>Data Analysis</b>Analyze user behavior, funnels, and drop-offs.Track key metrics like conversion, retention, and revenue.<b>Market &amp; Competitor Research</b>Study telecom trends, recharge plans, and competitor offerings.Identify opportunities for product improvements.<b>Campaign &amp; Growth Support</b>Support marketing campaigns for telco products.Help optimize user acquisition and engagement initiatives.<b>Cross-functional Coordination</b>Work with Product, Tech, Marketing, and Analytics teams.Assist in testing features and ensuring smooth rollouts.<br/><b>Requirements:</b>2025 graduates or final-year students (Batch of 2026).Currently pursuing or recently completed a degree in <b>Engineering, Business, or related field.</b>Strong analytical and problem-solving skills.Basic understanding of <b>product management / analytics concepts.</b>Familiarity with <b>Excel, SQL, or data tools (preferred).</b>Good communication and stakeholder coordination skills.<br/><b>Good to Have:</b>Interest in <b>fintech, telecom, or digital payments.</b>Prior internship/project experience in product, analytics, or growth.Understanding of <b>user journeys and product funnels.</b><br/><b>What You’ll Gain:</b>Hands-on experience working on a <b>live consumer product.</b>Exposure to <b>telco ecosystem (recharges, billing, plans).</b>Opportunity to learn from experienced product managers.Fast-paced startup-like environment within a leading fintech company.<br/><b>Why join us?</b>·<span>         </span>A collaborative output driven program that brings cohesiveness across businesses through technology·<span>         </span>Improve the average revenue per use by increasing the cross-sell opportunities·<span>         </span>A solid 360 feedback from your peer teams on your support of their goals·<span>         </span>Respect, that is earned, not demanded from your peers and manager <b>Compensation: </b>If you are the right fit, we believe in creating wealth for you. With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers &amp; merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!<h4>Experience Level</h4>Entry Level

Product Executive

<p>Collection Manager - TL - Lending Collections (EM Recovery)</p><div class="section page-centered" data-qa="job-description"><div>About Us: </div><div>Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.</div><div> </div><div>About the team: Liaison between the creditors and consumers. They are in charge of observing accounts to identify overdue payments, report collection activity, address client queries, and develop repayment plans.</div><div><br/></div><div>About the role: Lead the collections target and control collection flow for specified area. </div><div> </div><div>Expectations/ Requirements:</div><div><br/></div><div>1. To Achieve Collection targets of the area assigned, control flow cases and focus on non starters. </div><div>2. Ensured documented feedback. </div><div>3. Ensure Adequate feet on Street availability/bucket wise /segment wise. </div><div>4. Manage productivity for fixing productivity parameters for Collection Officers Agencies/In-house team. </div><div>5. Monitoring performance against set parameters and weekly review with Collection executives. </div><div>6. Ensuring background check of all collection agencies hired/Identify and manage training needs of the Collection Executives/ Evaluation of performance of all CE. </div><div>7. Support Collection officers in legal /Police issues/Collection Activities.</div><div> </div><div>Superpowers/ Skills that will help you succeed in this role:</div><div> </div><div>1. People Management Skills.</div><div>2. More than 4+  years of relevant experience in Collections role.</div><div>3. Demonstrated Success and achievement orientation. </div><div>4. Excellent Communication Skills. </div><div>5. Negotiations skills - strong bias for driving results in a High performance environment. </div><div>6. Strong Relationship and Leadership skills. </div><div>7. Working Knowledge of Computers.</div><div><br/></div><div>Education: Graduation/ Post Graduation preferred.</div></div>

<p>Manager - Exit Management</p><b>About Us :</b><br/>Paytm is India's payment Super App offering consumers and merchants most comprehensive payment services. Pioneer of mobile QR payments revolution in India, today, Paytm is India’s largest payment company by Users, Merchants, Payment Transactions and Revenue. <br/>Paytm’s mission is to drive financial inclusion in India and bring half a billion Indians into the mainstream economy through technology-led financial Services. Paytm enables commerce for small merchants and distributes various financial services offerings to its consumers and merchants in partnership with financial institutions. <br/>Paytm has been a pioneer in the merchant space by introducing innovative solutions like QR codes to accept payments and Sound-box to recon payments by voice alerts. We are also distributing loans to these partners via our ‘Paytm for Business’ App. <br/><b>About Role: </b><br/>The Exit Management Specialist will own and drive the full-and-final (F&amp;F) and exit process for employees across the Paytm Group, ensuring compliance with internal policies, statutory requirements, and delivering a smooth, respectful offboarding experience. The role involves handling high-volume exits while safeguarding accuracy, statutory compliance and employee experience. <br/>Key Responsibilities: <br/>● Manage end-to-end offboarding for resignations, terminations and retirements — handling full-and-final settlements, exit clearances, and final documentation for employees across multiple entities. <br/>● Process high volume of monthly exits, ensuring timely and accurate settlements and clearances. <br/>● Compute all dues owed: unpaid salary, leave encashment, gratuity (as applicable under law), pending bonuses/incentives, reimbursements, statutory deductions and any recoveries. <br/>● Manage statutory compliance — including requirements under the Payment of Gratuity Act, 1972 (for eligible employees), leave encashment rules, labour laws and other relevant statutory provisions. <br/>● Coordinate with Payroll, Finance, IT, and HR Business Partners (HRBPs) to ensure return of company assets, revocation of system access, recovery of advances or loans, and clearances before final settlement. <br/>● Prepare exit-related documentation such as exit clearance forms, relieving letters, experience certificates, and final settlement letters. <br/>● Maintain exit MIS (Management Information System), track exit analytics and attrition data, document audit records for compliance and future reference. <br/>● Ensure that exit formalities, F&amp;F payouts, statutory compliance and internal policies are handled in a timely, consistent and employee-friendly manner. <br/>● Provide support during exit interviews or exit-related queries; ensure a professional, respectful offboarding experience that preserves employer brand. <br/><b>Educational Qualifications :</b> <br/>● Graduate or Postgraduate degree in HR, Commerce, Law, or related discipline. <br/>● 9 to 12 years of experience in HR operations — especially exit management, offboarding, payroll/settlement operations, or HR compliance in a medium to large organisation. <br/>● Strong knowledge of Indian labour laws, gratuity rules, leave encashment, full-and-final settlements and statutory compliance requirements. <br/>● Experience handling high volume exits, large employee databases, and complex final settlement calculations. <br/>● Proficiency with HRMS / HR tools for exit management, MIS maintenance, data records and reconciliation. <br/>● High level of attention to detail, accuracy, confidentiality and integrity. <br/>● Strong coordination and stakeholder management skills — ability to work across HR, Payroll, Finance, IT, and Business teams to ensure exit formalities are completed smoothly. <br/>● Good communication skills and empathy — to manage exit interactions with departing employees professionally while protecting organizational interests. <br/>● Ability to manage time pressure and meet tight timelines for settlements and statutory compliance (especially given recent labour law mandates around timely settlement of dues)<h4>Experience Level</h4>Mid Level

Facilities Manager

<p>KAM(GT) - Team Lead - EDC</p><b>About Us:</b><br/>Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.<br/>About the team: EDC Retail – EDC is one of Paytm‘s business tool to help merchant grow and manage their business through simplicity and data driven technology.<br/>Expectations/ Requirements ● The incumbent will be expected to increase sales of our devices amongst merchants in a specified area. ● The role will require physical movement into micro markets, identifying and selling to good quality  merchants. ● Minimize risks of fraud, chargebacks by ensuring good quality of merchant onboarding  ● Adhere to the risk guidelines shared by the team. Visit merchant and resolve issues highlighted as high risk.  ● Seek references of other good merchants from the converted clients ● Engage with various Business &amp; Technology Teams within Paytm to identify common bottlenecks esp. on  Technology front. ● Be a brand ambassador for Paytm – Stay Hungry, Stay Humble, Stay Relevant! <br/>Superpowers/ Skills that will help you succeed in this role  ● Identify and meet potential clients by growing, maintaining and leveraging your network. ● Should have good exposure in B2B field sales, cold calling, pre-sales and lead generation ● Understanding of Technology and User Experience  ● Should possess good communication, sales and negotiation skills ● Willingness to experiment and improve continuously<br/>Education: Applicants must possess bachelor’s degree or above.<h4>Experience Level</h4>Senior Level

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