Exit Management Manager

Manager - Exit Management

About Us :
Paytm is India's payment Super App offering consumers and merchants most comprehensive payment services. Pioneer of mobile QR payments revolution in India, today, Paytm is India’s largest payment company by Users, Merchants, Payment Transactions and Revenue.
Paytm’s mission is to drive financial inclusion in India and bring half a billion Indians into the mainstream economy through technology-led financial Services. Paytm enables commerce for small merchants and distributes various financial services offerings to its consumers and merchants in partnership with financial institutions.
Paytm has been a pioneer in the merchant space by introducing innovative solutions like QR codes to accept payments and Sound-box to recon payments by voice alerts. We are also distributing loans to these partners via our ‘Paytm for Business’ App.
About Role:
The Exit Management Specialist will own and drive the full-and-final (F&F) and exit process for employees across the Paytm Group, ensuring compliance with internal policies, statutory requirements, and delivering a smooth, respectful offboarding experience. The role involves handling high-volume exits while safeguarding accuracy, statutory compliance and employee experience.
Key Responsibilities:
● Manage end-to-end offboarding for resignations, terminations and retirements — handling full-and-final settlements, exit clearances, and final documentation for employees across multiple entities.
● Process high volume of monthly exits, ensuring timely and accurate settlements and clearances.
● Compute all dues owed: unpaid salary, leave encashment, gratuity (as applicable under law), pending bonuses/incentives, reimbursements, statutory deductions and any recoveries.
● Manage statutory compliance — including requirements under the Payment of Gratuity Act, 1972 (for eligible employees), leave encashment rules, labour laws and other relevant statutory provisions.
● Coordinate with Payroll, Finance, IT, and HR Business Partners (HRBPs) to ensure return of company assets, revocation of system access, recovery of advances or loans, and clearances before final settlement.
● Prepare exit-related documentation such as exit clearance forms, relieving letters, experience certificates, and final settlement letters.
● Maintain exit MIS (Management Information System), track exit analytics and attrition data, document audit records for compliance and future reference.
● Ensure that exit formalities, F&F payouts, statutory compliance and internal policies are handled in a timely, consistent and employee-friendly manner.
● Provide support during exit interviews or exit-related queries; ensure a professional, respectful offboarding experience that preserves employer brand.
Educational Qualifications : 
● Graduate or Postgraduate degree in HR, Commerce, Law, or related discipline.
● 9 to 12 years of experience in HR operations — especially exit management, offboarding, payroll/settlement operations, or HR compliance in a medium to large organisation.
● Strong knowledge of Indian labour laws, gratuity rules, leave encashment, full-and-final settlements and statutory compliance requirements.
● Experience handling high volume exits, large employee databases, and complex final settlement calculations.
● Proficiency with HRMS / HR tools for exit management, MIS maintenance, data records and reconciliation.
● High level of attention to detail, accuracy, confidentiality and integrity.
● Strong coordination and stakeholder management skills — ability to work across HR, Payroll, Finance, IT, and Business teams to ensure exit formalities are completed smoothly.
● Good communication skills and empathy — to manage exit interactions with departing employees professionally while protecting organizational interests.
● Ability to manage time pressure and meet tight timelines for settlements and statutory compliance (especially given recent labour law mandates around timely settlement of dues)

Experience Level

Mid Level