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Rajajipuram

M/s Shri Krishna Enterprises

Customer Care Executive

We are seeking a highly skilled and customer-focused Customer Care Executive to join our team. As a Customer Care Executive, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring customer satisfaction.

Key Responsibilities:
1. Customer Inquiry Handling: Handle customer inquiries via phone, email, chat, or social media, providing accurate and timely information.
2. Issue Resolution: Resolve customer complaints and issues in a fair and timely manner, ensuring customer satisfaction.
3. Product/Service Information: Provide customers with information about our products/services, including features, benefits, and applications.
4. Order Management: Assist customers with order-related inquiries, including tracking, shipping, and cancellations.
5. Customer Feedback: Collect customer feedback and escalate concerns to management for improvement.
6. Documentation: Document customer interactions and feedback in our customer relationship management (CRM) software.


Covanta Technology

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Telecalling Bpo Telesales Jobs in Lucknow - 2 Verified Vacancies

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