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I.I.T.Main Gate

Malad West


Conduct call audits to ensure quality standards are met.
Perform call calibration exercises with team members to maintain consistency in service delivery.
Utilize QC tools such as Pareto analysis, CSAT, TNA, RCA, SLA, AHT, KPI, TAT, shrinkage, and Six Sigma Quality principles to identify areas for improvement.
Provide feedback on calls to enhance customer satisfaction and improve overall service quality.
Monitor calls for quality checks and take corrective action when necessary.


Contact: 9449900627
yamanurappa.kuri@telepeformancedibs.com

QA JD:
As a Sky RM Quality Analyst at Godrej Properties, you will be responsible for monitoring, auditing, and evaluating customer interactions handled by Sky Relationship Managers (Sky RMs) through multiple channels such as and not limited to calls, emails, and CRM cases. You will audit and evaluate call recordings ingested through TP Interact to assess service quality, process compliance, and communication effectiveness, ensuring every customer interaction reflects the Godrej Properties brand tone, empathy, and accuracy thereby supporting the business in enhancing NPS, First Contact Resolution (FCR), and Collection Efficiency. You will partner closely with the Sky RM Team Leads, Sky RM Training Specialist, and the GPL Zonal Communications & Training Manager (ZCTM) to identify improvement areas, design corrective coaching plans, and drive a consistent Godrej Properties Standard customer experience.
 Roles & Responsibilities: 

Quality Monitoring & Evaluation • Audit inbound and outbound interactions handled by Sky RMs through TP Interact (call recordings ingestion system) integrated with Ozonetel / Aspect Telephony & Salesforce. • Evaluate calls, emails, and CRM cases against predefined quality parameters including: o Accuracy of information and ownership of query o Communication tone, empathy, and resolution ability o Collections and negotiation handling o System updates and SR closure discipline • Generate structured feedback reports for all RMs and track improvements through regular review cycles. • Maintain audit samples, call IDs, and case notes in compliance with GPLs Quality Management Framework (QMF) and audit standards. Calibration & Feedback Alignment • Participate in weekly calibration sessions with GPL- ZCTM, HO CC, and TLs to ensure uniformity of scoring and feedback interpretation. • Deliver structured, constructive feedback to Sky RMs via TP Interact dashboards and feedback reports. • Identify common process gaps and recommend corrective action or refresher training. Governance, Process, and Compliance • Ensure that all audits adhere to standard evaluation forms, call scoring rubrics, and communication protocols. • Flag process non-adherence, compliance lapses, and data privacy breaches immediately to TLs and ZCTM. • Support audit readiness by maintaining complete QA logs, RCA documents, and feedback records within TP Interact. • Work with Team Leads and Trainers to close quality gaps within defined SLA timelines. Reporting & Insights • Create daily, weekly, and monthly QA reports on call quality, NPS impact, and repeat escalations. • Correlate QA performance with collections success, customer sentiment, and CRM closure TAT. • Highlight recurring issues to ZCTM/TL and participate in governance reviews to discuss process improvements.




Call Quality Analyst

Subramanya Nagar

Kailasipalyam

Hiring for QTL.

Quality Lead, Handling Team, Conduct quality audits, call monitoring, and QC activities to ensure adherence to quality standards.
Provide training on quality tools such as KPI, TNA, TNI, PIP, OJT, RCA, CRT, Coaching.
Monitor CSAT scores and identify areas for improvement through feedback mechanisms like CRM systems.
Perform quality analysis using 7QC methodology and provide insights for process enhancements.
Collaborate with cross-functional teams to implement quality initiatives.

Contact: 9449900327


Quality Team Lead

College Square

Salt Lake City Sector 5


 
  
  Roles and
  Responsibilities 
   
  · 
  Be
  responsible for the team’s overall performance. 
  • Ensure timely and
  effective completion of assigned tasks. 
  • Resolve queries in
  exceptional situations and escalate them, when required (by following proper
  channels). 
  • Compile and publish
  reports on teams’ performance reports on set frequencies
  (Daily/Weekly/Monthly etc.). 
  • Coordinate periodic and
  regular meetings with other Team Leaders, Trainers and Managers to discuss
  process impediments, needed resources or issues/delays in completing the
  task. 
  • Provide the team with a
  vision of the process objectives. 
  • Motivate and inspire
  team members not only to achieve but exceed customers expectation by leading
  them by examples. 
  • Be sensitive to the
  needs of the team members and create an environment oriented to trust, open
  communication, creative thinking, and cohesive team effort. 
  • Facilitate problem
  solving and collaboration. 
  • Conduct quality
  analysis on the listings processed by moderators, ensure teams quality is up
  to the set benchmark. 
  • Keep the
  Managers/Leaders informed of task accomplishment, issues and status. 
  • Focus on accelerating
  teams’ performance. 
  • Understanding towards
  business/organization objectives. 
  
 
• Willingness to add value to company’s Culture, Mission and Vision


 
  
  Desired Candidate
  Profile 
  Proven work experience as
  a team leader or supervisor 
  • In-depth knowledge of
  performance metrics 
  • Organizational and
  time-management skills 
  • Decision-making skills 
  • Degree in Management or
  training in team leading is a plus
  · 
  Good
  PC skills, especially MS Excel
  • Excellent communication
  and leadership skills
  
 
 
Preferred Skills:
·      Strong communication skills in English
 
Critical Competencies:
·      Customer Service
·      Good analytical skills
·      Must be very good with data representation
·      Must be very good with MS Excel
·      Time Management
·      Ability to multi-task


Team Leader

Aralgoria

Garblaudi

💫 “Your dream job isn’t found — it’s created by your courage and consistency.” ✨
🌍 Build Your Career with a Global MNC!
📍 Location: Jaipur | 💼 Role: Tech Support Associate
🏢 Mode: In-Office (Hybrid after 9 months)
💰 Salary: ₹26,000 – ₹41,000/month
🎁 Perks: ₹10,000 Relocation Bonus + ✈️ Free Airfare + 14 Days Stay + 🚖 Free Cab
✨ Why Join:
✅ Global brand & growth opportunities
✅ Great work culture & learning environment
📲 Apply Now!
WhatsApp HR Pravin – 9982146636
⚠️ Limited openings – don’t miss out!


Tech Support Executive

Hindpiri 

North Office Para 

🌍 We’re Hiring for International Voice Process! 🌍
💼 Role: Customer Support / Technical Support
💰 Salary: 26 Up to ₹41K + Unlimited Incentives
📍 Location: Jaipur, Rajasthan (Work from Office)
🗣️ Requirement: Excellent English Communication Skills
✨ Benefits:
🎁 ₹10,000 Relocation Bonus
🏨 14 Days Guest House Stay
✈️ Travel Ticket Provided
📞 Interested?
Contact HR Vrinda at 8287955331 (Call/WhatsApp)
#JaipurJobs #InternationalBPO #CustomerSupport #TechnicalSupport #SmartRootPlacement #HiringNow


Customer Care Executive

Gandhi Nagar Mod

Goshala

📢 Hiring: Customer Support Executive (Voice & Chat) – Jaipur📍 Location: Jaipur
 💼 Salary: Up to ₹41,000 CTC
 📚 Qualification: Undergraduate / Graduate
 🧑‍💼 Experience: Freshers Welcome
 🕐 Shift: Rotational (Day/Night)
 🗣 Skills: Good communication skills (English/Hindi)
🎯 Role:
Handle customer queries via voice & chat
Provide effective solutions in a timely manner

📞 Contact HR Harshita: 9783540445
#CustomerSupport #JaipurJobs #HiringNow #FreshersWelcome


Mansrower

Urgent Requirement For BPO(International Process)
Job Location:- Jaipur
Contact: 7014942844
Site- Sitapura/Mansarovar (Jaipur)
Process- Chat/Voice Process, (Work From Office)
Salary Slabs:-23K, 25K, 27K, 30K And 34K CTC (Depends Upon Work Experience Documents, Please Check It Once Before Committing Any Salary)
Shifts- Rotational Shifts, 24*7
5.5 Working Days
-Graduates, Undergraduates (Freshers And Experienced), All Can Be Hired
Skills Required:-
*Excellent Communication Skill Required
*Light On Accent
*Computer Proficient
*Average Typing
*Excellent In Verbal And Written Communication (Outstanding Comms)
*High On Tenses And Grammar || No MTI
Training Period: 30- 45 Days (Paid)
Benefits:-
-Both Side Cab Facility
-15 Days Accommodation
-Rs 10000 Relocation Bonus (Out Of Rajasthan Only)
-Can Source From PAN India However, Candidates Need To Commute Within 72 Hours
Interview Process-
HR Round- Telephonic
Ops Round- Video Call
Happy Hiring!


Customer Support Executive (International Process)

Hec Colony 

🌍 Start a Life-Changing Journey with a Global MNC!
Step into a workplace where your potential is seen, your growth is supported, and your journey truly matters. 🚀

📍 Location: Jaipur
💼 Role: Tech Support Associate
🏢 Mode: In-Office (Hybrid after 9 months)

💰 Salary: ₹26,000 – ₹41,000 per month + Incentive
🎁 Perks: ₹10,000 Relocation Bonus + ✈️ Free Airfare
🏠 Stay: 14 Days Complimentary Accommodation
🚖 Facilities: Free Cab Pick-Up & Drop

🌟 Why This Opportunity Matters:
✅ Work with one of the world’s most respected organizations
✅ Learn, grow, and build skills that last a lifetime
✅ Experience a culture that values kindness, teamwork, and ambition

💡 We’re Looking For Individuals Who:
✔️ Communicate with clarity and confidence
✔️ Care about creating meaningful customer experiences
✔️ Have the courage to learn, improve, and rise higher every day

📲 Your Next Step Toward Growth
Send your details or WhatsApp HR Pravin – 9982146636 🌈

⚠️ Limited openings — take the leap today!


Role: Customer Support Executive (Voice & Chat)
 Location: Jaipur
 CTC: ₹26K – ₹41K/month
 Bonus: ₹10K Relocation + Travel Tickets + 14 Days Accommodation
 Eligibility: Undergraduate & Fresher can apply
 Requirement: Excellent Communication Skills
📞 Contact: Harshita – 9783540445
 📩 Apply now & start your career with a leading MNC!


Jawahar Nagar

International BPO Executive

Malvani Block No 6

Job Description:
We are looking for a motivated and empathetic Customer Support Executive to join our team. The ideal candidate will handle customer queries through calls, emails, or chat, ensuring a positive customer experience and timely resolution of issues.

Responsibilities:
Handle customer inquiries professionally via phone, email, or chat.
Resolve customer complaints efficiently and accurately.
Maintain records of customer interactions and feedback.
Collaborate with other departments to resolve complex issues.
Ensure customer satisfaction and promote company services.
Meet daily/weekly performance and quality targets.


Customer Support Executive

Hyper City Goregaon W

HR Connect: Ms.Jansi S: +91-8072821589 (Kindly share the Resume over whatsapp)

We're searching for exceptional talent to join our vibrant team of International Customer Support Executives in Jaipur. If you're someone who thrives in fast-paced environments, loves exceeding expectations, and can navigate diverse cultures with ease, then this could be your dream role.

Responsibilities:
Provide exceptional customer support via phone, email, and chat across multiple international markets.
Resolve customer inquiries and troubleshoot issues related to our products and services.
Build strong relationships with customers, fostering trust and exceeding expectations.
Proactively identify and address customer needs, offering insightful solutions and guidance.
Maintain accurate and detailed records of customer interactions.
Contribute to a positive and collaborative team environment.


Who you are:
A passionate and articulate communicator with a genuine desire to help others.
Strong communication skills in English (both written and verbal) are Mandated.
A multitasker extraordinaire who can juggle multiple inquiries with a smile.
A tech-savvy individual who can navigate customer relationship management systems like a pro.
A team player who thrives in a collaborative environment.
At least 10+2 pass, with undergraduates (pursuing through correspondence) welcome to apply.
Excellent written and spoken English communication skills are a must.


What you get:
Competitive salary package of up to 3-4 LPA.
Flexible work arrangements with 5.5 days working in rotational shifts.
A chance to work with a supportive and dynamic team.
Comprehensive training and development opportunities.
14 days accommodation and one time meal
The satisfaction of knowing you're making a difference for customers around the world.
Age Limit: 18-35 Years


Note: We conduct virtual interviews for outstation candidates, followed by face-to-face interviews for shortlisted individuals. Both COVID-19 vaccinations are mandatory.


Chat proces - minimum 6 months required 
Excellent communication skills (English)
Any graduate with 6 months experience 
Banking knowledge is a plus 
Banking experience is a must
Transport available 
Western line - Mira road to Churchgate 
Central line - Mulund to CST
Harbour line - vashi to masjid 
Airoli to Koparkhairane 


Contact/Send your cv on 8591797751
HR Aditya Thakore 


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Teleperformance Jobs - 85 Verified Vacancies

Call Quality Analyst

Quality Team Lead

Team Leader

Tech Support Executive

Customer Care Executive

Customer Care Executive

Customer Support Executive (International Process)

Tech Support Executive

Customer Care Executive

International BPO Executive

Customer Support Executive

Customer Support Executive

Customer Support Executive

Customer Care Executive

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