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<p>Relationship Manager - MF Collections</p>The Relationship Manager - MF Collections is responsible for managing and overseeing the collection of microfinance loans. They will work closely with clients to ensure timely repayment and maintain positive customer relationships. The role involves regular travel to various locations within Tamil Nadu, including Madurai, Tirunelveli, Kanyakumari, Nagerkoil, and Marthandam.

Equitas Small Finance Ltd

<p>Relationship Manager - MF Collections</p><p> </p><table height="186" width="202"><tbody><tr><td class="et5" height="30" width="100%">To achieve the Business Targets for  Disbursement</td></tr><tr><td class="et5" height="52" width="100%">Budgeted Yield for the financial year </td></tr><tr><td class="et5" height="52" width="100%">Budgeted Fee Income for the financial year </td></tr><tr><td class="et6" height="52" width="100%">Portfolio quality</td></tr></tbody></table>

<p>Relationship Manager - MF</p><ul><li><span>Processing &amp; generating leads for Micro LAP &amp; Micro Housing finance by accessing their income through personal discussion &amp; field Visit.</span></li><li><span>Track and Ensure Repayments of the Loan disbursed </span></li></ul><p><span> </span></p><ul><li><span>Lead generation &amp; conversion for existing micro finance members who require MICRO LAP or MICRO Housing</span></li><li><span>Ensure consistent delivery of Equitas products and services and prompt repayment in an efficient and cost-effective manner</span></li><li><span>Sourcing &amp; Completion of Loan document application form filling and follow-up to be done till disbursement stage</span></li></ul>

<p>Relationship Manager - Retail</p><p> </p><table border="0" cellpadding="0" cellspacing="0" width="207"><tbody><tr><td class="xl80" height="54" width="100%">Ensure achievement of collections target set for allocated centres. </td></tr><tr><td class="xl80" height="36" width="100%">Ensure achievement of new members through AOC </td></tr><tr><td class="xl80" height="72" width="100%">Achieving the set targets for Cross Sell products</td></tr><tr><td class="xl80" height="36" width="100%">Member Retention</td></tr><tr><td class="xl81" height="19" width="100%">Self Development</td></tr><tr><td class="xl81" height="19" width="100%">Process Orientaition</td></tr></tbody></table>

<p>Relationship Manager - MF Collections</p>The Relationship Manager - MF Collections is responsible for managing relationships with clients and ensuring timely collections. This role involves working closely with clients to understand their financial needs and providing appropriate solutions. The manager will also be responsible for maintaining accurate records of collections and client interactions.

<p>Relationship Manager - MF</p><ul><li><span>Acquire and maintain merchant overdraft clients from open market/connector for the bank as per assigned targets.</span></li><li><span>Ensure that the client is equipped with the needed information and tools to enable them route their business transactions via the bank.</span></li><li><span>Ensure that proper knowledge on the legal and technical aspects of the property is understood by the candidate to ensure proper and correct documentation.</span></li><li><span>Ensure maintenance and continuance of relationship with acquired standalone Merchant Overdraft clients. </span></li><li><span>Achieve individual targets and grow account profitability, while maintaining a high service standard and compliance</span></li><li><span>Use credit knowledge for deal structuring</span></li><li><span>Closely work with credit, legal, technical, operations and collections team for smother customer on boarding and risk management.</span></li><li><span>Renewal management of compliant accounts and closure management of non-compliant accounts.</span></li></ul><p><span>Cross sell of other products</span></p>

<p>RELATIONSHIP MANAGER -</p><br/><div>Key Job Responsibilities </div><div>Deliver on Customer Acquisition through business development</div><div>•To find new micro markets and empanel good quality referral partners to scale up Micro LAP business &amp; Gold backed secured business loan (Suvarna)</div><div>•Work in the Area assigned by the Branch Business Manager and generate leads</div><div>•Cold Calling to the potential customer base to generate business</div><div>•Daily Sales Calls as per the Plan submitted to BBM</div><div>•To find, nurture and develop excellent relationship with the Referral Partners / Connectors</div><div><br/></div><div>Managing the customer journey through sales championship, process championship and product championship To Activate Referral Partners for new business</div><div>•To give doorstep service to customers – at their residence or office.</div><div>•To learn the Organization’s policies, and source files as per the policy.</div><div>•To Act as the Eyes &amp; Ears of the Organization while working in the Market for new opportunities, information and sharing them to Branch Business Manager </div><div>•To Support the Customers in terms of end -to- end loan processing.</div><div>•To act as the Bridge between Customers and the Branch</div><div>•To be responsible for the Soft Bucket collections, Early mortality and 12 MOB Fresh Sourcing.</div><div>•To Cross Sell Insurance effectively to the loan customers to safeguard their Property, Health &amp; Life.</div><div>•To Be the Face of SULB Muthoot Fincorp for the Area Assigned for Working.</div><div>•Retain existing live loan customers.</div><div><br/></div><div>Knowledge, Skills &amp; Attributes</div><div>•Result Orientation</div><div>•Customer Service &amp; Retention Focus</div><div>•Strong presentation skills</div><div>•Relationship Building &amp; Stake holder Management</div><div>•Process Knowledge/ Orientation</div><div>•Cross Selling / Upselling Skills</div><div>•Business Development</div><div>•Communication Skills – Proficiency in local language and English</div><div><br/></div>

Muthoot Fincorp Limited

<p>RELATIONSHIP MANAGER - SECURED & UNSECURED LENDING BUSINESS</p><br/><div>Key Job Responsibilities </div><div>Deliver on Customer Acquisition through business development</div><div>•To find new micro markets and empanel good quality referral partners to scale up Micro LAP business &amp; Gold backed secured business loan (Suvarna)</div><div>•Work in the Area assigned by the Branch Business Manager and generate leads</div><div>•Cold Calling to the potential customer base to generate business</div><div>•Daily Sales Calls as per the Plan submitted to BBM</div><div>•To find, nurture and develop excellent relationship with the Referral Partners / Connectors</div><div><br/></div><div>Managing the customer journey through sales championship, process championship and product championship To Activate Referral Partners for new business</div><div>•To give doorstep service to customers – at their residence or office.</div><div>•To learn the Organization’s policies, and source files as per the policy.</div><div>•To Act as the Eyes &amp; Ears of the Organization while working in the Market for new opportunities, information and sharing them to Branch Business Manager </div><div>•To Support the Customers in terms of end -to- end loan processing.</div><div>•To act as the Bridge between Customers and the Branch</div><div>•To be responsible for the Soft Bucket collections, Early mortality and 12 MOB Fresh Sourcing.</div><div>•To Cross Sell Insurance effectively to the loan customers to safeguard their Property, Health &amp; Life.</div><div>•To Be the Face of SULB Muthoot Fincorp for the Area Assigned for Working.</div><div>•Retain existing live loan customers.</div><div><br/></div><div>Knowledge, Skills &amp; Attributes</div><div>•Result Orientation</div><div>•Customer Service &amp; Retention Focus</div><div>•Strong presentation skills</div><div>•Relationship Building &amp; Stake holder Management</div><div>•Process Knowledge/ Orientation</div><div>•Cross Selling / Upselling Skills</div><div>•Business Development</div><div>•Communication Skills – Proficiency in local language and English</div><div><br/></div>

<p>RELATIONSHIP MANAGER</p><p><strong> </strong></p><p><strong>Company Name</strong> – Muthoot Fincorp Limited</p><p><strong>Job Title</strong> – Relationship Manager, Secured &amp; Unsecured Business Loans </p><p><strong>Grade</strong> – C2</p><p><strong>Location</strong> – PAN India</p><p><strong>Reports to</strong> – Business Manager, Secured &amp; Unsecured Business Loans</p><p><strong>Span Of Control</strong> – NA</p><p> </p><p><strong>Job Purpose</strong> </p><p>The purpose of the role is to deliver and execute customer acquisition through business development and support branch channel in managing the customer journey through sales championship, process championship and product championship. </p><p><strong> </strong></p><p><strong>Key Job Responsibilities </strong></p><p>Deliver on Customer Acquisition through business development</p><ul><li>To find new micro markets and empanel good quality referral partners to scale up Micro LAP business &amp; Gold backed secured business loan (Suvarna)</li><li>Work in the Area assigned by the Branch Business Manager and generate leads</li><li>Cold Calling to the potential customer base to generate business</li><li>Daily Sales Calls as per the Plan submitted to BBM</li><li>To find, nurture and develop excellent relationship with the Referral Partners / Connectors</li></ul><p> </p><p>Managing the customer journey through sales championship, process championship and product championship To Activate Referral Partners for new business</p><ul><li>To give doorstep service to customers – at their residence or office.</li><li>To learn the Organization’s policies, and source files as per the policy.</li><li>To Act as the Eyes &amp; Ears of the Organization while working in the Market for new opportunities, information and sharing them to Branch Business Manager </li><li>To Support the Customers in terms of end -to- end loan processing.</li><li>To act as the Bridge between Customers and the Branch</li><li>To be responsible for the Soft Bucket collections, Early mortality and 12 MOB Fresh Sourcing.</li><li>To Cross Sell Insurance effectively to the loan customers to safeguard their Property, Health &amp; Life.</li><li>To Be the Face of SULB Muthoot Fincorp for the Area Assigned for Working.</li><li>Retain existing live loan customers.</li></ul><p><u> </u></p><p><strong>Knowledge, Skills &amp; Attributes</strong></p><ul><li>Result Orientation</li><li>Customer Service &amp; Retention Focus</li><li>Strong presentation skills</li><li>Relationship Building &amp; Stake holder Management</li><li>Process Knowledge/ Orientation</li><li>Cross Selling / Upselling Skills</li><li>Business Development</li><li>Communication Skills – Proficiency in local language and English</li></ul><p><strong> </strong></p><p><strong>Culture at Muthoot Pappachan Group</strong></p><p>We do everything to gain and maintain the “Trust” of all the stakeholders and don’t do anything to lose their “Trust”. Trust is the overarching “Core Value”, one which, our other values have been built. </p><p><u>Our Core Values </u></p><p>Integrity</p><ul><li>Asking oneself before saying, doing or deciding on anything, whether it’s passing the test of integrity. No unethical shortcuts, to save time, money and energy. Strict adherence to regulatory and other statutory bodies guidelines. Transparency in all business deals. Offer solutions to customers on the basis of their needs only. Encourage people to highlight any practices that go against this core value</li></ul><p> </p><p>Collaboration</p><ul><li>Genuinely believe &amp; treat the organization as your family. Encourage people to build healthy professional relationship with members of other departments and functions. Welcome feedback from other departments. Encourage people from other departments to join for brainstorming sessions. Look at the big picture (organization goals) rather than limiting the vision to the individual / department goal. Help others to achieve their goals / tasks</li></ul><p> </p><p>Excellence</p><ul><li>Maddeningly pursue excellence. Look for best outcomes before finalizing the approach. Maintain a constructive and critical mindset to gauge &amp; ensure quality. Open for constructive feedback from others to refine the final output. Benchmark against the best only, should not be basis convenience. We should look for continuous improvement. Recognize and appreciate, if we observe any superior performance. Don’t get settled for less at any cost – display the go getter attitude. Encourage people to stretch in order to achieve excellence</li></ul><p> </p><p>Building on the bedrock of Core Values, below are the other key constituents of the “Culture Code”</p><ul><li>Honesty</li><li>Humility </li><li>Empathy </li><li>Empowerment</li><li>Agility</li><li>Ownership</li><li>Fresh Thinking &amp; Continuous Renewal</li><li>Inclusion</li><li>Work-Life Balance</li></ul><p> </p><p><strong>Role Requirements</strong></p><p>Educational Qualification – Graduate </p><p>Experience – At least 2 years’ experience in working in Retail Assets especially Home Loans and Loan Against Property business.   Exposure to Affordable segment preferred.</p>

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<p>Relationship Manager - MF</p><ul><li>Giving pre-opinion by verifying legal documents of the customers</li><li>2. Process Compliance Adhere to the laid down processes for legal documents verification.</li><li>3. Handle registration process with the help of empanelled lawyer. </li><li>4. To make sure all the post disbursement documents are tracked and sent to HO.</li><li>5. Verification of legal documents and disbursement trigger to be initiated.</li><li>6. Responsible to train branch team on legal documents</li><li>7. Enplanement of lawyers and vendors for execution o registration &amp; search report</li></ul>

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