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Hiring for the Backoffice Blended Process
WORK FROM OFFICE
Only a Graduate can apply
Language - Good English Speaking & Written Skills Required
6 days working/1 rotational week off
Working hours - 24*7(Rotational) Drop facility for odd shift
Salary - 16k In-hand 


Rb Consultancy

Voice & Non-Voice Call Center Agent

Porur

Alwarpet

Trainee in US claim processing job , fast growing US health care company in Alwarpet Chennai . Night shift for Boys and day shift for Girls


Neltner Business Services Private Limited

Voice Telecommunications Operations SpecialistMake an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Additional Career Level Description:Knowledge and application:<ul><li>Seasoned, experienced professional; has complete knowledge and understanding of area of specialization.</li><li>Uses evaluation, judgment, and interpretation to select right course of action.</li></ul>Problem solving:<ul><li>Works on problems of diverse scope where analysis of information requires evaluation of identifiable factors.</li><li>Resolves and assesses a wide range of issues in creative ways and suggests variations in approach.</li></ul>Interaction:<ul><li>Enhances relationships and networks with senior internal/external partners who are not familiar with the subject matter often requiring persuasion.</li><li>Works with others outside of own area of expertise, with the ability to adapt style to differing audiences and often advises others on difficult matters.</li></ul>Impact:<ul><li>Impacts short to medium term goals through personal effort or influence over team members.</li></ul>Accountability:<ul><li>Accountable for own targets with work reviewed at critical points.</li><li>Work is done independently and is reviewed at critical points.</li></ul>Workplace type: Remote WorkingAbout NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&amp;D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.Third parties fraudulently posing as NTT DATA recruiters NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please <a href="mailto:global.careers@nttdata.com" rel="noopener noreferrer" target="_blank">contact us</a>.<h4>Experience Level</h4>Senior Level

NTT DATA Global Delivery Services Ltd

Executive - CCRP SupportAbout the companySBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.SBI Card is proud to be an equal opportunity &amp; inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.Join us to shape the future of digital payment in India and unlock your full potential.What’s in it for YOU<ol><li>SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees</li><li>Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees</li><li>Dynamic, Inclusive and Diverse team culture </li><li>Gender Neutral Policy</li><li>Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits</li><li>Commitment to the overall development of an employee through comprehensive learning &amp; development framework</li></ol>Role Purpose Responsible for CCRP Monitoring process which includes CCRP Monitoring Process, MID Validation Cases, RTA monitoring Process and BFD Process validation.Role Accountability<ol><li>Co-ordinate with the team for data inflow for sample selection on a weekly basis</li><li>Sample the cases basis the process requirement % with the team to ensure every team employee data gets monitored and validated</li><li>Validate sample cases of Customer complaints that are closed based on Call Listening Samples need to be taken from- No defect cases/ Proven complaints </li><li>Validate the cases from the WCP portal based on the customer complaint raised /Issues Like- Annual Fee-related Issues, Wrong Card type issues and Wrong credit limit promise to ensure every team employee data gets monitored and validated under process monitoring</li><li>Validate the calls listening activity from the Aspect portal by sampling the cases basis the below-mentioned description:-</li><li>BFD positive Case- Where customer concern get resolved</li><li>BFD Negative Cases- Where the customer issue is not ok with the card features &amp; we are not able to retain the customer</li><li>Not contactable cases- Where customers are not contactable to have process control</li><li>Publish to stakeholders on a weekly basis with complete feedback &amp; Errors identified</li><li>Ensure compliance with the functional process to ensure Audit readiness for Internal and external audits</li><li>Co-ordinate with the team for data inflow for sample selection on weekly basis</li><li>Validate the Sample cases of RTA process on retained cases to have better control on process and validate not retained cases and suggest any changes if required to increase the retention %</li><li>Perform process documentation and compliance adherence</li></ol>Measures of Success <ol><li>Completion of Audit &amp; Monitoring Plan for CCRP Process &amp; CCRP Escalation Management</li><li>Completion of Audit &amp; Monitoring Plan for RTA Process</li><li>Completion of Feedback &amp; Coaching for agents for identified errors</li><li>Repeat Complaint Reduction</li><li>Process Adherence as per MOU</li></ol>Technical Skills / Experience / Certifications<ol><li>Excellent understanding of Credit Card Sales &amp; Operations process/audit and compliance policies </li><li>Clear understanding of the Process from the Audit standpoint</li><li>Expertise in MS Office tools</li><li>Excellent process knowledge on Case closures/ Call monitoring, Coaching &amp; Training Ability, Audit Skills</li><li>Experience in Call Listening activities will be preferred</li></ol>Competencies critical to the role<ol><li>Customer Orientation</li><li>Stakeholder management </li><li>Process Orientation</li><li>Detail Orientation</li></ol>Qualification Graduate in any disciplinePreferred IndustryCredit card or from Banking Industry<h4>Experience Level</h4>Executive Level

Sbi Cards And Payment Services Limited

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Voice Non Voice Call Center Agent Jobs - 32 Verified Vacancies

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