Infra Tech Support Practitioner

Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner
Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.
Must have skills : Splunk Administration
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Infra Tech Support Practitioner, you will engage in a dynamic environment where you provide ongoing technical support and maintenance for both production and development systems. Your typical day involves addressing various technical issues, ensuring the smooth operation of software products, and implementing technology solutions across multiple platforms. You will work closely with team members to troubleshoot and resolve hardware and software challenges, contributing to the overall efficiency of the systems in place.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in the documentation of technical processes and solutions to enhance team knowledge.
- Engage in continuous learning to stay updated with the latest technologies and best practices.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Splunk Administration.
- Strong understanding of system monitoring and performance tuning.
- Experience with troubleshooting network and server issues.
- Familiarity with scripting languages for automation tasks.
- Knowledge of incident management and ticketing systems.

Additional Information:
- The candidate should have minimum 2 years of experience in Splunk Administration.
- This position is based at our Gurugram office.
- A 15 years full time education is required.