Infosys

Associate Business Analyst

Infosys
Hyderabad
Not disclosed
Work from OfficeWork from Office
Full TimeFull Time
Min. 2 yearsMin. 2 years

Job Description

Associate Business Analyst

Technology->Architecture->Architecture - ITIL Design and implement IT Service Management processes aligned with ITIL best practices. Define service architecture, governance frameworks, and operational standards. Lead Incident, Problem, Change, and Release Management processes. Establish and monitor SLAs, OLAs, KPIs, and service performance metrics. Drive continual service improvement initiatives across IT operations. Collaborate with business and technology teams to align services with organizational objectives. Conduct process assessments, audits, and compliance reviews. Provide guidance on service transition, service design, and operational readiness. Support ServiceNow/ITSM tool implementation and optimization. Prepare executive dashboards, reports, and service review presentations.

Job role

Work location
Work locationHYDERABAD
Department
DepartmentProject & Program Management
Role / Category
Role / CategoryOther Program / Project Management
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 2 years

About company

Name
NameInfosys
Job posted by Infosys

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You can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.

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