Telecaller

• Daily Call Targets120–150 outbound calls/day
• Minimum 5–6 hours calling time
• Focus on:
• 
  
• New leads
• Old database
• Follow-ups
• References
• 3️⃣ Call Opening Script (Mandatory)Greet politely and introduce:
• 
  
• “Good morning/afternoon, this is ___ calling from Hytech Education, Ahmedabad.”
• Confirm student name & interest
• Speak in Gujarati / Hindi (English only if required)
• Keep tone polite, confident, and positive

4️⃣ Requirement Understanding (Must Ask)Every call must capture:

• Country preference
• Course / Field
• Education background
• Intake (Month & Year)
• Budget idea
• City/location

❌ Do NOT give false commitments

❌ Do NOT discuss fees in detail

✅ Focus on office visit

• 5️⃣ Walk-in Conversion ProcessObjective of every call = Office Visit
• Offer:
• 
  
• Free counseling
• Profile evaluation
• Scholarship guidance
• Fix date & time
• Send:
• 
  
• Office address
• Google location
• Counselor name
• 6️⃣ Follow-Up SOPSame-day follow-up for interested leads
• Reminder call 1 day before appointment
• Missed walk-in → follow up within 24 hours
• Minimum 2–3 follow-ups before closing a lead

7️⃣ Data Entry & CRM RulesEvery call must be updated with:

• Call status (Interested / Follow-up / Not Interested)
• Remarks (clear & honest)
• Next follow-up date
• Walk-in confirmed or not

❌ Fake entries = Strict action

❌ Delayed entry not allowed

8️⃣ Daily Reporting FormatTo be submitted before leaving office:

• Total calls made
• Total connected calls
• Walk-ins fixed
• Walk-ins visited
• Follow-ups pending
• 9️⃣ Behaviour & EthicsRespect students & parents
• No argument, no pressure tactics
• No negative talk about competitors
• Protect company data & leads
• 🔟 Performance Review SystemDaily: Call count & walk-ins
• Weekly: Conversion & follow-up quality
• Monthly: Target vs achievement

Low performance → training → warning → PIP (if needed)

• 🎯 Success Benchmarks2–4 walk-ins/day
• 40–75 walk-ins/month
• 100% data accuracy
• Zero complaints