Key Account Manager

Key Responsibilities

Hospital & Doctor Engagement

·       Visit assigned hospitals, nursing homes, and ICUs on a regular basis.

·       Engage with:

o  Neurologists

o  Neurosurgeons

o  Critical Care Consultants

o  Discharge coordinators, case managers, nursing teams

·       Promote HCAH Rehab & Recovery Centres, OPD services, transition care, and rehabilitation programs.

·       Position HCAH as a preferred post-acute and recovery care partner

Lead Generation & OPD Coordination

• Identify potential rehab and recovery patients from:
• ICU step-down cases
• Neuro and critical care discharges
• Long-stay and dependent patients
• Generate qualified leads and arrange OPD appointments at respective HCAH centres.
• Ensure correct referral mapping and documentation in CRM.

Patient Follow-up & Conversion

• Follow up with patients and families post-OPD for:
• Treatment initiation
• Continuity of advised rehabilitation plans
• Coordinate with centre clinical and operations teams to ensure smooth onboarding and admission.

Account Management & Internal Coordination

• Manage assigned hospital accounts end-to-end.
• Work closely with:
• Centre Managers
• Clinical Coordinators
• Rehab and operations teams
• Track case progress and address bottlenecks affecting conversion.

Reporting & Performance Tracking

• Maintain daily and monthly reports on:
• Doctor visits
• Leads generated
• OPDs scheduled vs attended
• OPD-to-treatment conversions
• Review performance with Sales Head and execute corrective actions.