Retail Store Manager

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APPLY ONLY IF YOU BELIEVE YOU ARE A STRONG MATCH FOR THIS ROLE.

We are hiring a Retail Store Manager who can run the store independently, lead a small team, drive sales, and deliver an exceptional customer experience.

We are looking for someone reliable, confident, disciplined, and process-driven — someone who treats the store as their responsibility, not just a job. The ideal candidate brings structure, leadership, accountability, and data-driven decision-making to daily operations while also being hands-on in sales, customer experience, and problem-solving.

Key Responsibilities

1. Team Leadership & Culture

• Lead by example in punctuality, communication, grooming, and professionalism.
• Build a disciplined, positive, and motivated team culture.
• Conduct daily huddles and weekly performance reviews.
• Train staff on sales, grooming, customer handling, and SOPs.
• Resolve conflicts fairly while maintaining professional boundaries.

2. Sales & Customer Experience

• Achieve sales targets (daily/weekly/monthly).
• Ensure excellent customer experience with minimal returns/exchanges.
• Implement upselling and value-based selling techniques.
• Handle customer escalations calmly and confidently.
• Collect customer feedback and convert insights into improvements.

3. Store Operations & SOPs

• Manage end-to-end store operations: inventory, display, cleanliness, billing, cash, returns, opening/closing.
• Maintain zero inventory leakage and transparent stock movement.
• Ensure visual merchandising is neat, premium, and refreshed daily.
• Enforce compliance with all store SOPs.

4. Inventory Management & Vendor Coordination

• Track category performance, top-sellers, slow-movers, and size curves.
• Recommend reorder quantities based on data, not guesswork.
• Coordinate with vendors for procurement and QC.
• Maintain quality standards and manage exchange stock.

5. Reporting & Data

• Track KPIs: AOV, conversion rate, repeat %, return %, staff productivity.
• Prepare daily and weekly reports with actionable insights.
• Use POS / CRM / Excel confidently for operations and analysis.

Required Skills & Traits

Must-Have

• Minimum 3 years of retail store manager experience (kids wear preferred).
• Strong team management and people-handling skills.
• Good English and communication skills.
• High ownership, discipline, and reliability.
• Ability to handle customers and resolve issues independently.
• Proficiency in POS tools, WhatsApp Business, and Excel.

Good to Have

• Visual merchandising skills.
• Prior experience managing a store independently.

Work Timing

• 6 days working
• Shift Timing: 1:00 PM to 10:30 PM
• 1 paid leave per month

Salary & Incentives

• Salary: ₹30,000 – ₹35,000 per month (based on experience)
• Sales Incentive: Up to ₹5000 per month

Other Benefits

• Minimum 25% employee discount on all products in the store.
• One free dress (up to ₹1,500 value) for the employee’s child on his/her birthday.

Reporting

• Reports to and works closely with the Business Owner.