Payment Lifecycle Specialist

• Monitoring and processing workflow queues within the SWIFT applications escalating to managers for high impacting or high-volume exceptions 
• Able to understand the day-to-day workload distribution and ensure that all requests are completed within established SLAs
• Completing complex investigation across several internal applications 
• Responding to internal client enquiries via phone, e-mail, instant message etc.
• Working in partnership with the Manila site in a global team 
• Participating in quality assurance (QA) feedback sessions
• Understanding and attesting to the firm wide and departmental risk, control and compliance policies and completing all mandatory risk and compliance training
• Assist in the collation and management of QA and KPI stats
• Processing internal and external requests for RMA utilizing functionality with the messaging platforms and adhering to timeframes as outlined in SLA.
• Supporting local management to oversee and assist in providing priorities and appropriate direction to manage workflow and assign tasks ensuring all deadlines are met in accordance with established standards and operating procedures.
• Processing SWIFT relationship RMA requests and business specific requests across the SWIFT application

• Excellent analytical skills/strong attention to detail
• Escalation skills
• Excellent time management and organisational skills
• Ability to prioritise multiple tasks and bring tasks to completion within established timeframes
• Dealing with client enquiries
• Clear and concise verbal and written communication
• Experience working with remote teams
• Working knowledge of MS Office

• SWIFT knowledge
• Financial institution experience

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.