Ocean Customer Experience Specialist

Ocean Customer Experience Specialist

At Maersk, we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting new benchmarks for efficiency, sustainability, and excellence.

 

We believe in the power of diversity, collaboration, and continuous learning, and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade.

The Export Key Client Specialist is responsible for managing export shipments for key customers, ensuring smooth coordination between customers, transport providers, operations teams, and destination offices. The role focuses on delivering an excellent customer experience while ensuring efficient shipment execution and issue resolution.

Key Responsibilities

• Manage end-to-end export shipment handling from booking confirmation to cargo departure.
• Process and confirm customer bookings accurately and in a timely manner.
• Coordinate transport planning and ensure timely movement of cargo.
• Serve as the primary point of contact for key export customers.
• Communicate effectively with internal and external stakeholders, including customers, transport providers, terminals, and operations teams.
• Coordinate with operations teams to resolve export shipment issues, delays, and exceptions.
• Liaise with destination offices to resolve customer disputes, claims, and shipment-related concerns.
• Monitor shipment milestones and proactively provide updates to customers.
• Maintain accurate shipment records and operational data.
• Prepare customer reports, presentations, and operational updates as required.

Required Qualifications & Skills

• Experience in export shipment handling, logistics, freight forwarding, or supply chain operations.
• Strong stakeholder management and coordination skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and customer service mindset.
• Basic knowledge of Microsoft Excel and PowerPoint.
• Attention to detail and ability to work collaboratively across teams.

What We Offer:

• Impact: Be part of a team that directly contributes to global operations.
• Opportunity: Unlock professional and personal growth through diverse career pathways.
• Innovation: Work with a team that embraces technology and continuous improvement.
• Global Exposure: Collaborate across geographies and cultures.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

 

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  accommodationrequests@maersk.com. 

Experience Level

Mid Level