CRM Executive

JOB DESCRIPTION

Sales Coordinator — Night Shift

Keeps the night sales team running — every lead allocated, every follow-up done, every number reported

1. JOB SNAPSHOT

Job Title

Sales Coordinator — Night Shift

Department

Sales (SLS)

Reports To

Sonam — HOD, Sales

Grade

G4

Site

Margao Office

Work Mode

Office (work from office — not WFH)

Shift

Night shift, 3:00 PM – 11:00 PM

Employment Type

Permanent, full-time

Experience

0 – 1 year. Freshers are welcome to apply; prior sales,

tele-calling or coordination experience is an advantage.

Salary

₹15,000 – ₹20,000 per month (based on experience and

interview performance)

2. ABOUT THE ROLE

IWLD's sales team works into the night, when many people enquiring about weight loss are finally free to talk. That shift needs someone who keeps the whole team organised — so that every lead is picked up, every follow-up happens on time, and nothing slips through until the morning.

As Night Sales Coordinator, you will run the night sales shift from the coordination side. You will allocate leads to the Sales Executives and CRM Executives, track their calls and follow-ups, chase anything pending, solve day-to-day blockers, and report the night's numbers to the HOD.

At IWLD, a CRM talks to students; a Coordinator talks to the team. This is a coordination role — you will not be selling yourself. Your success is measured by how well the team performs.

3. KEY RESPONSIBILITIES

A. Shift Start & Lead Allocation

•     Check team attendance and logins at the start of the shift, and re-plan if anyone is absent.

•     Allocate fresh leads and scheduled follow-ups to the Sales Executives and CRM Executives on the CRM / dashboard, fairly and on time.

•     Make sure no new lead waits unassigned — fresh enquiries are given out as soon as they come in.

B. Tracking Calls & Follow-ups

•     Track each team member's calls, connects and follow-ups through the shift on the calling tool (Runo) and the CRM.

•     Chase team members on missed or overdue follow-ups until they are done, and make sure every lead has a clear status and next date.

•     Flag repeated misses or low activity to the HOD the same night.

C. Solving Blockers

•     Be the first point of help for the night team — lead data issues, payment link or access problems, unclear instructions.

•     Route technical issues to the Night CRM — Sales Technical Tickets, and make sure the salesperson gets an update.

•     Escalate anything you cannot solve to the HOD with full details.

D. Reporting & Handover

•     Send the night sales report to the HOD by end of shift: leads received and allocated, calls made, connects, follow-ups done and pending, conversions — person-wise.

•     Hand over pending leads and follow-ups to the day Sales Coordinator with clear notes.

•     Keep the sales checklist on the dashboard complete and accurate every night.

4. WHO YOU'LL WORK WITH

Sonam (HOD, Sales)

Your reporting manager — receives nightly reports and

escalations

Night Sales & CRM Executives

Daily lead allocation, follow-up tracking and support

Day Sales Coordinator

Shift handover of pending leads and follow-ups

Night CRM — Sales Technical Tickets

Technical issues raised by the sales team

Accounts

Payment confirmations when needed

5. WHAT WE'RE LOOKING FOR

Most Important for This Role

•     Follow-up discipline — a systematic way of tracking which leads have been followed up and which have not.

•     Organisation — keeps the CRM, sheets and allocation clean and up to date throughout the shift.

•     Clear, firm and polite communication with the sales team.

Non-Negotiable Skills

•     Comfortable working on a laptop for the full shift.

•     Good spoken and written English and Hindi.

•     Strong reading comprehension — reads a message or ticket and understands exactly what is needed the first time.

•     Follow-up discipline — chases every pending item until it is closed.

•     Ownership — treats every open item as their own responsibility.

•     Clear, polite and patient communication on calls and on chat.

•     Working knowledge of Google Drive, Google Sheets and Google Docs.

Good to Have

•     Prior experience in sales, tele-calling, inside sales or team coordination.

•     Experience with CRM and calling tools (Runo) and WhatsApp business tools (Interakt).

•     Comfort with numbers — daily targets, conversion percentages, simple reports.

6. WHAT SUCCESS LOOKS LIKE IN THIS ROLE

•     Every lead in the night shift is allocated quickly and has a clear status by end of shift.

•     Missed follow-ups are rare — and when they happen, they are caught and closed the same night.

•     The HOD receives an accurate, complete night report every day without having to ask.

•     The day team starts every morning with a clean handover.

7. NOTE

This role follows Fastest Weight Loss Private Limited's (IWLD) internal processes for the Sales department and the Company dashboard. Full training on the CRM, calling tools and reporting formats will be provided during onboarding. Probation, notice period and other terms of employment are as set out in the Appointment Letter.