Back Office Executive

Job Description – Back Office Executive

GLOBE COMMUNICATION | Jaipur Office

Hiring

Full-Time

Job Title: Back Office Executive / Operations Executive

Company: Globe Communication

Location: Jaipur, Rajasthan

Working Days: 6 Days a Week

Working Hours: 10:00 AM – 6:30 PM

Experience: 0–3 Years (Freshers with good communication and computer skills may also apply)

Salary: As per experience and skills.

About Globe CommunicationGlobe Communication is a Digital Communication and AI Solutions company providing Bulk SMS, WhatsApp Business API, RCS Messaging, Voice Solutions, IVR, AI Voice Bots, CPaaS and SaaS solutions to businesses across India.

We are looking for a responsible, organised and proactive Back Office Executive to manage daily administrative, operational and coordination activities.

Key Responsibilities1. Office Administration & Back Office Operations

• Manage daily office administration and documentation.
• Maintain physical and digital files, records and company databases.
• Handle incoming emails, customer communication and internal correspondence.
• Prepare quotations, invoices, proposals and other business documents.
• Maintain customer, vendor and employee records.

2. Accounts & Billing Coordination

• Prepare and maintain sales invoices and purchase records.
• Coordinate with the accountant for GST-related documentation and reconciliation.
• Maintain payment records and outstanding payment follow-ups.
• Track customer payments, renewals and pending invoices.
• Maintain expense records and supporting documents.

3. Customer & Operations Coordination

• Coordinate with customers regarding service activation, renewals and account-related queries.
• Coordinate with the technical team for customer requirements and issue resolution.
• Maintain records of SMS, WhatsApp API and other service allocations.
• Track customer onboarding, pending tasks and service delivery.
• Ensure timely follow-ups with customers and internal teams.

4. Team & Management Coordination

• Coordinate with sales, technical and management teams.
• Maintain daily task reports and follow-up sheets.
• Schedule meetings and appointments.
• Track pending work and ensure timely completion.
• Prepare daily and weekly operational reports for management.

5. Google Workspace & MIS Management

• Maintain Google Sheets and Excel reports.
• Work with Gmail, Google Drive, Google Forms and Google Calendar.
• Maintain customer databases and operational trackers.
• Prepare basic MIS reports and data summaries.
• Required SkillsGood knowledge of MS Excel and Google Sheets.
• Good written and verbal communication skills.
• Basic knowledge of GST, invoicing and billing.
• Familiarity with Gmail, Google Drive and documentation.
• Good email drafting and professional communication.
• Ability to manage multiple tasks simultaneously.
• Attention to detail and strong follow-up skills.
• Responsible, disciplined and organised approach.

Key Performance Indicators (KPIs)Performance AreaExpected OutcomeDaily task management100% task trackingEmail managementTimely response and follow-upBilling & documentationAccurate and updated recordsCustomer coordinationTimely resolution and escalationMIS reportingDaily and weekly reportingPending workRegular follow-up and closureOffice administrationProper record maintenance

Ideal CandidateWe are looking for someone who:

• Takes ownership of assigned responsibilities.
• Does not wait for repeated instructions.
• Is comfortable coordinating with multiple departments.
• Can independently manage routine office operations.
• Maintains confidentiality of company and customer information.
• Has a professional attitude and willingness to learn new technologies.

Reporting StructureReports To: Management / Operations Head

Department Coordination: Sales, Technical Support, Accounts and Management.

1. Morning: Check emails, pending customer requests and previous-day tasks.
2. Billing: Update invoices, payment follow-ups and GST documentation.
3. Operations: Track WhatsApp API, SMS, AI Bot and customer onboarding requests.
4. Coordination: Follow up with developers, technical support and sales teams.
5. Evening: Submit a daily work report to management with completed, pending and escalated tasks.