Secretary / Executive Assistant

Job Description: Executive Assistant (EA) – Operations & Order Management

Company: Thrive Ventures

Job Type: Full-time

Location: Shalimar Bagh, Delhi

About Thrive Ventures is a parental company hosts a few brands. We are looking for a responsible, organised, and detail-oriented individual to manage our daily order operations, packaging, logistics, and administrative tasks.

Key Responsibilities

1. Packaging & Dispatch

• Pack customer orders carefully and ensure products are ready for dispatch.
• Check product quality, quantity, and packaging before shipping.
• Ensure orders are packed securely and dispatched on time.
• Maintain an organised packaging and inventory area.

2. Order Confirmation

• Contact customers via phone or WhatsApp to confirm orders.
• Verify customer details, delivery addresses, and payment status.
• Follow up on pending order confirmations and maintain accurate records.
• Coordinate with customers regarding order-related queries.

3. Order Creation & Management

• Create and process customer orders on the company website or order management system.
• Enter customer details and order information accurately.
• Update order statuses and maintain daily order records.
• Ensure orders are processed without errors or unnecessary delays.

4. Logistics & Courier Management

• Coordinate with courier partners for daily pickups and shipments.
• Generate shipping labels and arrange dispatches.
• Track shipments and follow up on delayed, undelivered, or returned orders.
• Coordinate with courier partners to resolve delivery-related issues.
• Maintain records of shipments, returns, and delivery statuses.

5. Administrative Work

• Maintain daily operational records, spreadsheets, and reports.
• Manage basic documentation, data entry, and office-related tasks.
• Keep track of packaging materials and other operational supplies.
• Support the founder with routine operational and administrative activities.
• Ensure smooth coordination between order processing, packaging, and dispatch.
• Skills & QualificationsBasic computer knowledge and proficiency in MS Excel or Google Sheets.
• Good communication skills in Hindi and basic English.
• Comfortable using WhatsApp, email, and online order management systems.
• Strong organisational skills and attention to detail.
• Ability to multitask, manage time, and meet daily dispatch deadlines.
• Honest, punctual, proactive, and willing to take ownership of responsibilities.
• Previous experience in e-commerce operations, order processing, or logistics will be an advantage.

What We Are Looking For We need someone who can take ownership of day-to-day operations, ensure orders are processed accurately, and help keep the business running smoothly. The ideal candidate should be dependable, quick to learn, and comfortable working in a growing e-commerce brand.

How to Apply Interested candidates can share their resume along with their previous work experience and expected salary at thriveventures28@gmail.com