Service Manager

Key Responsibilities

• Manage and oversee day-to-day operations of the service center/workshop.
• Lead, train, and supervise the team of technicians and service advisors.
• Ensure timely servicing, repairs, and delivery of two-wheelers as per company standards.
• Handle customer complaints and ensure quick resolution to maintain high customer satisfaction (CSI).
• Maintain proper records of service jobs, spare parts inventory, and warranty claims.
• Coordinate with the sales team and company (Simple Energy) for warranty, service updates, and technical support.
• Monitor service quality, workshop cleanliness, and safety standards.
• Prepare and analyze daily/weekly/monthly service reports for management.
• Ensure proper use of tools, equipment, and diagnostic devices for EV servicing.
• Manage spare parts ordering, stock levels, and vendor coordination.
• Drive service revenue targets and upselling of value-added services.

Communication Responsibilities

• Should be able to draft and send professional emails to customers, vendors, and the company (Simple Energy) regarding service updates, escalations, and reports.
• Must have strong verbal and written communication skills to interact confidently with customers, staff, and management.
• Responsible for maintaining proper follow-up communication (calls, messages, emails) with customers for service reminders, feedback, and complaint resolution.
• Should be comfortable preparing basic reports/documents (Excel/Word/Email) for internal and company communication.

Required Skills & Qualifications

• Diploma/Degree in Automobile/Mechanical Engineering (preferred) or equivalent.
• Minimum 3+ years of experience as a Service Manager/Service Advisor/Workshop Manager in the automotive industry (two-wheeler experience preferred; EV experience is a plus).
• Strong technical knowledge of two-wheeler servicing; EV/battery-based vehicle knowledge preferred.
• Good leadership and team management skills.
• Proficient in MS Office (Excel, Word) and email communication.
• Strong problem-solving and customer-handling skills.
• Basic knowledge of service software/CRM tools is a plus.
• Two-wheeler driving license mandatory.