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Santoshi Mata Chowk

Satav Vasti

Transcom is Hiring
-Location-Pune
-Work Mode:-Work From Office
-Nature of Account_ Domestic Insurance Sales
-Position:-Customer Success Associate
-Headcount131

*Interview roundsHR Round; Versant 5 Certified; Written Assessment; Ops Round; Client Round

Resume @ 88002 63502

Join us for similar job alerts
https://whatsapp.com/channel/0029Vb5fesH1Hsq0z4c01d0w

*SkillsetGood communication in both English and Hindi, No MTI or RTI, grammatical or pronunciation errors
*QualificationGraduate from any field
*ExperienceOpen to both freshers and experienced

* candidates.Preferred: Insurance experience and sales acumen.LanguagesEnglish & Hindi ( Mandate )Malayalam/ Tamil/ Kannada/ Telugu/ Assamese/ Bengali/ Oriya/ Gujarati.
*SalaryFor fresher between 20000 - 25,000 CTC (based on their interview scores) & for experience up to ₹35,000 CTC (based on last drawn hike 15 to 20%)

*ShiftRotational Shift (Day shift for females until 8 PM; Rotational for males). 6 days of working.
*LocationOffice :- Kharadi, Pune, Maharashtra 411014.Location :
*Roles & responsibilitiesContacting and advising interested leads on appropriate insurance products.(Outbound LOB)Interview modeFace to Face

Resume at 7290012570


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Transcom

Customer Support Executive

A C Guards

Madhapur

URGENT HIRING FOR PRO AT GNANA DEEPIKA JUNIOR COLLEGE AT MADHAPUR LOCATION.
IMMEDIATE HIRING FOR PRO OF COLLEGE ADMISSIONS


Gnana Deepika Junior College

Public Relationship Officer

Rashtrapati Bhavan

Sector 3, Noida

Experience: 1–4 yrs of exp. pref. in Service, BPO & hospitality industry etc.
Job Location: Noida 
Working Days: 6 days in a week
Education: Bachelor’s in Marketing, Business Administration, or a related field.

Roles & responsibilities:

- Develop and execute CRM campaigns for lead generation, customer retention, and engagement.
- Analyze customer data and behavior to identify trends and opportunities.
- Monitor and report on the effectiveness of CRM strategies and campaigns.
- Implement loyalty programs and other initiatives to increase customer lifetime value.
- Manage the CRM platform will be added advantage for ensuring data accuracy and completeness.
- Knowledge of Advance excel, VLookup, HLookup, Formulas etc. is must.

We are looking excellent communication skill. Candidate should be flexible for timing and keen to take accountability of task. Please DM for detailed JD and candidate may share their cv at shikha.r@overbookedacademy.com

Thanks 
Shikha Raghav
8527711907
shikha.r@overbookedacademy.com


Overbooked Academy LLP

Customer Relationship Officer

Gandhi Nagar Mod

Goshala

Greetings from Teleperformance!

We are hiring QA for voice process in our company.

Candidate must be a graduate & Fully vaccinated.
Should have minimum 1 year experience as a quality analyst in his previous experience.
Should have knowledge in QC tools, Excel, Dashboards, Call calibration, call audits, Call monitoring and sharing feedback.
Excellent communication skills
• 6 Days working.
•Salary-Up to 5 CTC


If Interested Call or share resume Yamanur:- 9449900627
yamanurappa.kuri@teleperformancedibs.com


Teleperformance

Quality Analyst

Barkatpura

Job Description:
 Assist customers with inquiries and resolve issues via phone, email, or chat.
Provide product information and troubleshoot problems.
Ensure customer satisfaction through effective communication and timely support.
Escalate complex issues to the appropriate department.
Collect customer feedback and report common concerns to management.
Requirements:
 Excellent communication skills Hindi, English
 Problem-solving skills.
Strong attention to detail.
Ability to work in a fast-paced environment.
MS office skills (Excel, Word, typing)



Rajkumar Jain Matrimonial Services 

Customer Service Representative

Gokul Nagar Dhanori Road

Job Description: 

We are looking for a motivated and detail-oriented Telecaller QA to monitor, evaluate, and enhance the performance of customer-facing call teams. This role plays a key part in maintaining service quality, coaching telecallers, and ensuring consistent adherence to client SLAs.
Key Responsibilities:
 Call Quality Monitoring:
Monitor live and recorded calls to ensure adherence to client and process standards
Conduct regular audits to check communication quality, script compliance, and accuracy
Perform quality checks across all stages of the telecalling process
Participate in internal and external call calibrations

Reporting & Feedback:
Provide 100% actionable feedback to agents based on performance gaps
Prepare daily/weekly/monthly QA reports and share insights with internal stakeholders
Ensure documentation of quality scores and areas of improvement

Team Briefings & Coaching:
Conduct briefing sessions on call quality metrics and customer handling etiquette
Support team leaders in driving adherence to quality KPIs
Work closely with telecaller teams to achieve qualitative client-defined goals

 
 
Essential Skills Required:
Confident, positive body language with a solution-driven attitude
Willingness to take on process challenges and explore new ideas
Creative and flexible approach to quality improvement
Knowledge of reporting tools and proficiency in MS Excel


Benefits: 

– Competitive salary
– Possibilities for career development and advancement
– Health insurance
– Flexible work schedule


Worldspace Consulting

Subramanya Nagar

Chikka Veerana Palya

Hiring for Customer Care Executive.                                                                                                                                                                                                                                 Experience Required  - 6 months experience as a Customer Care Executive in BPO.
Salary Details - 30000 to 35000 per month. 

Working details,
Rotational Shifts for Boys and girls. 
5 days working , 2 days weekly off. 
Cab Available. 


Process name-
Etihad _Voice Process
Expedia _ Blended Process.

Location - Nagavara Bangalore

Age Limit - 20 to 35yrs

Contact Number -7757824992 Vansh HR, 8085262041 Rohit HR 


Careergenix Consultancy Llp

Customer Care Executive

HITEC City

Must have excellent communication skills.
Must have minimum 1 year experience in International chat Process with BPO company.
Need to resolve customer queries over the call and provide 100% resolution and satisfaction to them.
5 days working & 2 rotational offs
Night Shift (06:00 PM to 09:00 AM; Any 9 hours shift)
Both Side Cab facility available
Salary: Max. 4.3 LPA ( 30% hike on last drawn salary)


Red Hibiscus Info Solutions

Chat Support Executive

Ardee City Sec-52-53 Gurgaon

Fast paced, fast growth oriented position. If consider yourself skilled with automotive domain knowledge then this is for you.


Checkr

Automotive Service Specialist

College Square

Bidhannagar

💼 We’re Hiring – Customer Care Executive (Kolkata)
📍 Location: Kolkata
🏢 Work Mode: Work from Office
💰 Salary: Up to ₹30,000 per month
✨ About the Role:
Join a leading MNC BPO in Chennai and be part of a dynamic customer support team. If you have excellent communication skills and a passion for helping customers, this is the perfect opportunity for you!
📞 Interested Candidates Contact:
HR Agila – 9787412263
#ChennaiJobs #BPOJobs #CustomerCareJobs #JobInChennai #SmartRootPlacement #HiringNow #WorkFromOffice #CustomerSupport #JoinNow


Manyatha Tech Park

Customer support voice and non voice 
Salary - 20k to 35 k
Work form home office 
Incentive 
2 way cab
Multiple Opening is their in Bangalore location for bpo 



Yaspire Talent

Sector 29 Chandigarh

Sector 73 mohali

Call Ms.Shivangi sharma     at the give no. or apply to this job...
Free Placment,No Fee to be paid..

urgently hiring for Customer service executive & Customer Relationship officer profile for international BPO for Mohali,Chandigarh & Panchkula  location..Hiring on for both voice & chat process..

Fresher & experniced both required.. candidate must be 12th at least, Graduates & post graduates also required..
candidate must have good communication skills with good knowledge of computer. sitting profile, No field work..

for more information, feel free to call Ms.Shivangi sharma   at the given no. Free Placement,No fee to be paid..


i way solutions

Email Support Executive

Ashok Nagar, Bangalore

Job description: Team Lead & SME - Social Media Escalations (Non-Voice)
Location: Bangalore
Salary: 3.5 LPA to 4.5 LPA
Working days: 6 days a week with rotational off
Experience required: Prior experience in social media compliance or escalations (non-voice) is mandatory.

Contact: Yamanur HR - 9449900627 (Only WhatsApp Mention for which role your applying social media TL OR SME)
Email: yamanurappa.kuri@teleperformancedibs.com

Joiner preference: Immediate joiners only.

Overview We are seeking a highly experienced and motivated individual to join our team in Bangalore as a Team Lead and Subject Matter Expert (SME) for Social Media Escalations. The successful candidate will be responsible for overseeing a team of specialists who handle and resolve complex and sensitive customer issues that come through various social media platforms. This is a non-voice role, so strong written communication and problem-solving skills are essential.

Roles and responsibilitiesTeam leadership:

Manage, mentor, and motivate a team of social media escalation specialists to achieve performance targets.
Conduct regular team meetings to discuss updates, feedback, and performance.
Monitor team performance metrics, such as resolution time and customer satisfaction scores, to identify areas for improvement.
Create and manage team schedules to ensure adequate coverage and adherence to service-level agreements (SLAs).


Subject Matter Expertise (SME):
Serve as the final escalation point for critical customer issues and ensure swift and effective resolution.
Maintain a deep understanding of company policies and compliance standards related to social media interactions.
Conduct root-cause analysis on recurring issues and collaborate with management and other teams to implement process improvements.
Stay updated on social media platforms' guidelines and best practices for customer service.


Escalation and resolution:
Oversee the handling of complex and escalated customer issues received via social media channels, including Twitter, Facebook, and Instagram.
Develop and implement clear procedures for handling different types of escalations, including VIP, regulatory, and legal matters.
Provide timely, professional, and empathetic written responses to customer inquiries.
Collaborate with cross-functional teams, such as legal, marketing, and product, to resolve issues.

Compliance and reporting:
Ensure that all social media interactions adhere to company policies and regulatory guidelines.
Maintain accurate and detailed records of all social media interactions and their resolutions.
Prepare and present performance reports on escalation trends and resolution metrics to management.
Use social listening tools to monitor brand sentiment and proactively address potential issues.

Desired candidate profile
Must be an immediate joiner.
Proven experience in a social media compliance, moderation, or escalation role (non-voice) is mandatory.
Strong experience in a team lead or supervisory capacity within a customer service environment.
Excellent written communication, problem-solving, and conflict-resolution skills.
Familiarity with various social media platforms and experience using social media management or CRM tools.
Ability to work effectively under pressure and handle sensitive customer issues with maturity and confidentiality.
Must be open to working six days a week with a rotational day off.




Team Leader - Operations

I.I.T.Main Gate

Ijmima

Interested Candidate share your cv to HR Prashansha Mishra on 8425045225 or prashanshashivraj.mishra@techmahindra.com


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Customer Support Jobs - 2671 Verified Vacancies

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