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Subramaniyapuram Extension

Narasothipatti

Job Title: Operations Executive – Driver Coordination & Data Entry

Job Responsibilities:

1. Trip Coordination & On-Time Departures
Coordinate with drivers via call/WhatsApp to ensure timely departures.
Follow up to confirm all pre-departure checks are completed before the trip.

2. Pre-Boarding Check & ERP EntryEnsure drivers perform a pre-boarding check before starting a trip.
Collect details via call/WhatsApp and update the data in the ERP system.

3. Real-Time Issue Reporting & ResolutionRecord any issues reported by drivers during the trip (breakdowns, delays, etc.).
Coordinate with the supervisor over call/WhatsApp to resolve reported issues.

4. Expense Assistance & Data EntryAssist drivers in documenting trip expenses (fuel, tolls, repairs, etc.).
Collect expense details over call/WhatsApp and update the ERP system in real-time.

5. Arrival Monitoring & Post-Trip ChecksConfirm whether vehicles have reached the destination on time.
Check if any issues have occurred post-trip and record complaints in the system.


Skills & Qualifications:
✅ Strong communication skills in Tamil, English, and Hindi .
✅ Comfortable handling multiple calls and WhatsApp coordination.
✅ Ability to use ERP software or willingness to learn.
✅ Prior experience in customer serivce , telecalling, data entry or fleet management is a plus.
✅ Strong problem-solving and coordination skills.

Work Location & Shifts:
📍 Work Location: Universal Bus Services office - Chennai/Salem (Remote/Hybrid options can be considered).
⏰ Shift Timings: Rotational shifts based on fleet operations.


Universal Bus Services

Operation Executive - Data Entry

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