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Gandhi Nagar Mod

Key Responsibilities
Customer Support & Service:
Respond to customer inquiries via phone, email, or chat, providing information about products, services, and company policies

Relationship Management:
Develop and maintain strong, long-term relationships with customers, ensuring a personalised and positive experience

Issue Resolution:
Handle and resolve customer complaints, issues, or feedback in a professional and timely manner, escalating to higher management if necessary

Customer Retention & Loyalty:
Identify opportunities to increase customer satisfaction and loyalty by offering solutions that align with customer needs

Follow-up:
Proactively follow up with customers after resolving issues to ensure satisfaction and prevent future concerns

Documentation:
Maintain accurate records of customer interactions, transactions, and feedback in the CRM system

Reporting:
Provide reports on customer feedback, common issues, and areas for improvement to the management team

Collaboration:
Work closely with sales, marketing, and product teams to share customer insights and improve service offerings


Ideal Candidate 
Pick up & Drop centrally tracked & monitored to workshops
Service Reminder calls on daily basis (N-10 & N-5)
PSF Complaints Follow-up & closure to be tracked
Appointment (N-1) calls tracking & confirming the appointments with customers
Appointment conversion ratio & hit rate to be calculated on daily basis




Labournet Services I Pvt Ltd

Customer Retention Executive

Requirement for customer support executive job Qualification : Graduation in BA, BSC, BBA, Bcom, BBA, BBI, BAF any stream Work exp : Fresher can apply CTC 20000 in hand + 3600 pf location vaishali nagar jaipur English proficiency required 


Moneylicious Investments and Consulting Services

Customer Support Executive

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Telecaller Bpo Jobs in Jaipur - 2 Verified Vacancies

Customer Retention Executive

Customer Support Executive

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