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A C Guards

Job description

We are actively seeking a dedicated and customer-focused professional to join our team as a Customer Service Executive, specializing in inbound call processes. The successful candidate will be responsible for handling incoming calls, addressing customer inquiries, and ensuring a positive customer experience.

Role & responsibilities
• Resolving billing issues using query solving techniques and providing clear and concise information. questions about billing or services.
• Manage International inbound customer calls with a focus on providing exceptional service and resolving inquiries.
• Listen actively to customer needs, concerns, and feedback, and respond appropriately.
• Accurately document customer interactions and update records in the CRM system.
• Collaborate with team members and other departments to resolve complex issues.
• Meet and exceed performance targets for call handling and customer satisfaction.
•Stay informed about company products, services, and policies to provide accurate information to customers

**Requirements:**
- Minimum of 1 year of experience in inbound call processes within a customer service environment.- Excellent verbal communication skills with a clear and professional phone manner.- Strong problem-solving abilities and the ability to think on your feet.- Familiarity with CRM systems and call center software.- Ability to work in a fast-paced environment and handle high call volumes.- Customer-centric mindset with a commitment to delivering top-notch service.
Preferred candidate profile
• Reviewing account information and answers.
• In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Autopay & Surcharges, Service charges, and taxes)
• Experience resolving customer issues in billing,. Demonstrated communication skills.
• The clarity in thought process (Able to articulate his/ her thought)
• Ability to handle tough situations with customers.
• Strong ability to multitask and take fast decisions independently.
• Willing to work in a 24*7 environment (Rotational shifts/5 Days a week).
• Customer Centric & Logical Thinking & Need to be Enough Spontaneous
• Ensure Timely & Professional Responses to all Queries.
 
Perks and Benefits 
Perks and benefits Cab Facility both ways [ Pick up and drop within Transport radius] Immense Growth Opportunities


Red Hibiscus Info Solutions

Senior Customer Services Executive

Must have 1 year experience in international chat/ voice process for international bpo 
 5 days working
24*7 rotational shift
Both side cab facility available.
Salary - 3.8 LPA to 4.4 LPA + 20k loyalty bonus and incentives


Customer Service Associate

Chat Support Executive (International Process)
Must have excellent communication Skills
Must have minimum 1 year experience in International chat Process.
Need to handle customer queries over the live chat and provide full Satisfaction to them related to their queries.
HSC/ Graduate (Fresher / Experienced) both can apply.
Immediate Joiner only
Salary :
12 -17 months experience - 3.85 LPA
18-23 months experience - 4.10 LPA
24 months or above -4.33 LPA
5 days working
Both side cab facility available
Night Shift


Chat Support Executive (International Process)

Must have excellent communication skills.
Must have minimum 1 year experience in International chat Process with BPO company.
Need to resolve customer queries over the call and provide 100% resolution and satisfaction to them.
5 days working & 2 rotational offs
Night Shift (06:00 PM to 09:00 AM; Any 9 hours shift)
Both Side Cab facility available
Salary: Max. 4.3 LPA ( 30% hike on last drawn salary)


Chat Support Executive

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Telecalling Bpo Telesales Jobs in Hyderabad - 7 Verified Vacancies

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Chat Support Executive (International Process)

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