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Incident ManagerAs a Critical Incident Manager, you assess, lead, and resolve potential and critical incidents in real time. Your primary objective is to restore services to the customer as quickly and efficiently as possible. To achieve this, you must be a strong and decisive leader, capable of guiding all stakeholders in the right direction under pressure.You take ownership of the incident from the moment it is identified until resolution, ensuring clear communication, coordination, and escalation where needed. You remain calm and focused, even in high-stress situations, and are able to make informed decisions quickly.In addition to managing live incidents, you proactively improve processes and ways of working to ensure the fastest and most efficient achievement of contracted service levels. You analyze trends, identify structural issues, and collaborate with teams across the organization to implement lasting improvements.<ul><li>Provides Critical Incident Management support for an assigned set of customers and / or services.</li><li>Coordinates with Interal teams, 3rd parties and resolvers to perform repair and/or maintenance based on event severity.</li><li>Lead the resolution of critical incidents, ensuring minimal impact to customers and business operations.</li><li>Coordinate cross-functional teams and stakeholders during high-impact situations.</li><li>Maintain clear and timely communication with all relevant parties, including the customer.</li><li>Drive continuous improvement by identifying root causes and implementing preventive measures.</li><li>Tracks, re-directs and escalates varying tasks to subsequent support levels &amp; resolver groups.</li></ul>What you bring<ul><li>Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Incident Management and or Critical/Major incident management.</li><li>Good business English skills (Written and spoken).</li><li>Strong leadership and decision-making skills under pressure.</li><li>Excellent communication and stakeholder management abilities.</li><li>A proactive mindset with a focus on continuous improvement.</li><li>Experience in incident or crisis management in a complex IT environment.</li><li>You can easily adapt to changes in scenario's and processes.</li></ul>Why should you join Diebold Nixdorf?Brightest minds + technology and innovation + business transformation  The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found <a href="https://www.dieboldnixdorf.com/en-us/about-us/global-locations" rel="nofollow" target="_blank">here -</a><a href="https://www.dieboldnixdorf.com/en-us/about-us/global-locations" rel="nofollow" target="_blank"> https://www.dieboldnixdorf.com/en-us/about-us/global-locations</a> <h4>Experience Level</h4>Mid Level

Diebold Nixdorf India Pvt Ltd

New-FAAS-Senior At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. EY- Assurance – Senior/assistant Manager- FAAS – Stat Reporting As part of our EY-Assurance Team, the Senior/Assistant Manager will be responsible for working closely with FAAS managers and Senior Managers on clients and engagements across Americas and EMEIA to provide end to end services pertaining to Statutory reporting and compliance. The opportunity We’re looking for incumbents who is responsible for the timeliness and quality of the work as per Project requirements for our FAAS team and possess strong accounting and financial reporting knowledge. The role requires prior experience and knowledge of financial reporting activities. Your key responsibilities <ul> <li> Assisting in Managing engagement delivery Financial Accounting and Reporting and GAAP conversions. </li> <li> Assistance in providing advice and assisting client team in accounting change (First time IFRS adoption, revenue recognition), accounting policy manuals and technical accounting memorandums </li> <li> Receive direction from the Manager and Senior Manager </li> <li> Maintain effective coordination with multiple stakeholders. Be compatible with business accounting teams and internal partners to resolve issues </li> <li> Detailed review of the work performed by the team members </li> <li> Review of metrics reporting for significant processes </li> <li> Assist in developing and uplifting the necessary documents like SOPs and other end user training materials </li> <li> Ensure quality in delivering client service by directing daily progress of fieldwork, informing Supervisors of engagement status </li> <li> Follow through on client requests in a timely fashion, and manage expectations regarding the timing of </li> <li> deliverables and reports </li> <li> Demonstrate a good understanding of accounting concepts; stay informed of professional standards and firm policies (e.g., guidelines of the EY FAAS Policy Manual); and effectively apply this knowledge to moderately difficult and/or complex client situation </li> </ul> Skills and attributes for success <ul> <li> Expert knowledge of IFRS or US GAAP, FRS 102 etc </li> <li> Extensive experience in the following areas </li> <li> Financial statement preparation and consolidation process </li> <li> GAAP conversions and adoption of new accounting standards </li> <li> Drafting accounting policies and writing technical memorandums </li> <li> Technical accounting advisory on complex topics (e.g. business combinations, </li> <li> consolidation, debt/equity etc.) </li> </ul> To qualify for the role, you must have <ul> <li> CA, ACCA (UK), or CPA </li> <li> 3-6 years relevant experience </li> </ul> EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

Ernst & Young LLP ( EY India )

Associate External Operations Manager (Packaging)Job Description SummaryThe External Operations Manager (EOM) is responsible for planning, execution and distribution activities performed at external vendors. The EOM oversees all outsourcing activities including packaging, distribution and functions as the key business partner interface with external vendors and ensures operational excellence within the CMO network, ensuring the delivery of high productivity, quality and cost effectiveness. Execute and monitor timely activities related to assigned area of responsibility under the guidance and accountability of more senior associates. Job Description1. Manages all applicable finance activities, including Request for Proposal (RFP) for bidding &amp; vendor selection, Grants, Purchase Orders (PO), invoice approval and tracking financial metrics.2. Provides guidance to the CTSM for packaging design optimization. Advises GCS Study Team on packaging designs to ensure optimal usage of available capacity and budget.3. Manages Order Alignment with GCS Study team members to coordinate packaging order preparation and to ensure proactive resolution of any packaging order related question.4. Acts as the key business partner for operational interactions with the Vendors. Reviews the vendor capacity, resource planning and distribution tracker and verifies this with the study requirements to ensure the study timelines and specifications are met.5. Coordinates material routing and inventory management of all drug product, primary packed materials, packaging components and labels for packaging orders at external vendors.6. Liaises with CTSM/SCM on a regular basis to create packaging orders based on the project specific requirements.7. Interacts with the SCM and CTSM to flag potential issues or bottlenecks due to availability of PP/DP or locally/ regionally sources items at the respective local hub.8. Ensures most cost-efficient material flow, minimizing waste and allowing the flexibility to accommodate the changing demand.9. Manages all packaging activities executed by vendors and ensures agreed milestones and cost are met and creates packaging orders in SAP.10. Coordinates logistic documents for facilitating import requirements.11. Manages deviations occurring at external vendors and escalates high level issues/bottlenecks to the relevant internal GCS stakeholders and external partners.12. Participates or supports external inspections and audits together with TRD QA (and GCP QA where applicable) to assess packaging contractor capabilities.Background:Education (minimum/desirable):Degree in science, engineering or equivalent.Languages:Fluent in EnglishExperience/Professional requirement:1. &gt; 2 years of practical experience in chemical / pharmaceutical industry or &gt; 3 years of experience in field of expertise2. Apprenticeship or formal education in a logistical, technical or related business area3. Basic project management, good organization and planning skills4. Good knowledge of HSE/GMP standards and processes5. Problem-solving and idea generation skills6. Good presentation skills7. Fundamental Leadership skills.8. Good communication, negotiation and interpersonal skills. Ability to work in interdisciplinary teams. Skills DesiredContinual Improvement Process, Master Data, Material Requirements Planning (Mrp), Materials Management, Production Planning, Supply-Chain Management, Supply Chain Planning, Technical Requirements, Waterfall Model, Wms (Warehouse Management Systems)<h4>Experience Level</h4>Mid Level

Novartis India

Asst Manager-Integrated Operations<h4>Area(s) of responsibility</h4>EXPERIENCE:<ul><li>5+ years of Experience in Project Management and/or serving as Scrum Master</li><li>Management of more than one significant project at a time</li><li>Knowledge of SAFE Agile is required</li><li>Should have worked in Agile in an ERP environment</li><li>Certified ScrumMaster® (CSM) or equivalent certification.</li></ul><h4>Experience Level</h4>Mid Level

Birlasoft Limited

PE Oracle CSD - HCM Functional Manager - (Core HR, Talent, Benefits, Comp, Payroll, OTL - Any 3)Fu Job Specification: Candidates should have prior experience working in Oracle Fusion HCM Cloud applications. The candidate should be experienced working with onsite leads and clients to understand and document requirements. Candidate should be proficient in cloud application knowledge to be able to perform fit-gap analysis, configure solution and test it. Candidates must be detail-oriented and have strong communication and interpersonal skills. Candidate should have experience in leading team and delivery from offshore.Job description:Responsibility -<ul><li>Gathering and documenting business requirements, performing fit-gap analysis, as-is and to-be business process designs, prototype demonstration, functional configuration, develop test scripts, client user training.</li><li>Efforts estimation and resource planning activities,</li><li>Driving various practice initiatives through the team</li><li>Mentor and drive the team to meet project deadlines and deliver quality outcomes.</li><li>Configuring solutions in Oracle HCM Cloud application in three or more modules.</li><li>Working with onsite / offshore model having experience in handling onsite leads / clients handling and working with multiple onsite stakeholders/teams.</li><li>Should have strong written and oral communication skills. Proactively share status updates and issue reports to the Project Management on a regular basis.</li><li>Manage and lead a team by being a mentor, coach and motivate junior level employees in dynamic environment.</li><li>Skills – </li><li>Minimum 11 years of experience in AMS and/or implementation as a Functional Consultant in Oracle Fusion HCM Cloud.</li><li>Hands-on experience on the latest release. </li><li>Experience with project or service delivery tools like Confluence, JIRA, ServiceNow</li><li>Excellent problem solving, organizational, and analytical skills along with high attention to detail.</li><li>Ability to lead a medium to large team and interact independently with onsite leads / client.</li><li>Strong written and oral communication skills, including presentation skills.</li><li>Ability to work independently and manage multiple tasks on assignments.</li><li>The ability to multi-task and manage multiple projects with executional excellence and an eye for quality</li></ul>Qualifications: <ul><li>Graduation with MBA (specialization in HR) or B.Tech/B.E. with experience in Oracle Fusion applications.</li><li>11+ years of experience in Oracle HCM with around 50% time in Cloud.</li></ul> #LI-SD1#KGS nctional ManagerFunctional ManagerFunctional Manager<h4>Experience Level</h4>Mid Level

Kpmg India Services Llp

Staff Critical Incident Manager, Google Cloud<h4>Minimum qualifications:</h4><ul><li>Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent experience.</li><li>10 years of experience in a technical role such as Site Reliability Engineering, Technical Solutions Engineering, or Software Engineering, Customer Engineering or professional services.</li><li>10 years of experience in managing incidents in cloud environments (e.g., Google Cloud).</li><li>Experience with the structure and procedures of incident command systems for managing events across multiple teams and locations.</li></ul> <h4>Preferred qualifications:</h4><ul><li>Certifications in Lean Six Sigma, Information Technology Infrastructure Library (ITIL) 4 and project management.</li><li>Experience with managing operations in a cloud environment, with common industry tools like Salesforce, ServiceNow, and Google Workspace.</li><li>Experience in managing crises or incidents in global enterprises.</li><li>Experience in leading change and implementing improvement initiatives with a focus on enhancing incident management processes and tools. </li><li>Experience with agile methodologies.</li><li>Ability to manage teams in a support environment.</li></ul><h4>About the job</h4>The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. In this role, you will lead single customer to cloud outages, manage key escalations for executives or key customers, facilitate private and public post incident reviews, and use thought leadership to lead projects across Google Cloud and Workspace. You will leverage this experience to guide support and engineering teams, navigate incidents, and reduce further outrages through problem management and problem solving. You will act as a customer advocate within Google.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.<h4>Responsibilities</h4><ul><li>Lead incident management efforts in a on-call environment, ensuring transparent communications internally and externally to improve the customer experience.</li><li>Act as an incident response thought leader by contributing to process improvements and implementing automation, including the use of Artificial Intelligence (AI), to optimize incident management workflows, reduce delays, and increase productivity.</li><li>Facilitate post-incident reviews to gather insights and recommend enhancements to incident response strategies, ensuring alignment across all teams for improvement.</li><li>Coordinate and manage escalations from executives and key customers, drive cross-functional collaboration to deliver resolutions.</li><li>Lead projects to address ambiguity in operations, overcoming obstacles to deliver outcomes for customers and Google.</li></ul><h4>Experience Level</h4>Senior Level

Google India Pvt Ltd

Assistance Manager - OperationsThe Assistance Manager - Operations will be responsible for overseeing the day-to-day operations, ensuring efficiency and productivity. They will manage a team and work closely with other departments to achieve organizational goals. The role requires strong leadership and problem-solving skills, as well as the ability to adapt to changing situations.

Quess Corp Limited

Assistance Manager - OperationsThe Assistance Manager - Operations will be responsible for overseeing and coordinating day-to-day operational activities. This includes managing staff, analyzing operational processes, and ensuring that the organization's operational activities run efficiently. The role requires strong leadership and organizational skills.

Crew Commander / CFT In chargeAbout Business:Adani Group: Adani Group is a diversified organisation in India comprising 10 publicly traded companies. It has created a world class logistics and utility infrastructure portfolio that has a pan-India presence. Adani Group is headquartered in Ahmedabad, in the state of Gujarat, India. Over the years, Adani Group has positioned itself to be the market leader in its logistics and energy businesses focusing on large scale infrastructure development in India with O &amp; M practices benchmarked to global standards. With four IG rated businesses, it is the only Infrastructure Investment Grade issuer in India.Adani Airports Holding Limited: Adani Airports Holding Limited is reshaping the aviation landscape, transforming airports into dynamic hubs of connectivity, innovation, and service excellence. By prioritizing passenger experience, leveraging state-of-the-art technology, and enhancing operational efficiency, we are redefining airport infrastructure across India. Our vision is to create world-class airports that serve as gateways to regional development and global connectivity, positioning Adani Airports as a leader in the aviation sector with a focus on sustainable growth and community impact.Job Purpose: Executive - ARFF Training is responsible for assisting in developing, delivering and documenting ARFF training programs to ensure that all ARFF personnel meet operational and regulatory standards. The role focuses on assisting with training schedules, maintaining training records, evaluating trainees and ensuring compliance with ICAO, CAA, and airport-specific requirements.Emergency Response Support:Participate in emergency response to aircraft incidents, following established procedures and instructions from ARFF superiors to ensure firefighter safety and efficient fire suppression.Assist in responding to fire alarms, aircraft emergencies, and other incidents as directed by the Duty Manager.Conduct routine patrols and inspections to detect safety risks and hazards within the airport premises. Maintain readiness to respond quickly to incidents during shifts.Pre-Flight Inspections and Equipment Maintenance:Assist in pre-flight inspections of ARFF vehicles and firefighting equipment, ensuring functionality and readiness for immediate deployment in case of emergencies.Assist in maintaining, and restocking firefighting equipment and personal protective gear (PPE) to ensure their reliability and firefighter safety during operations.Report equipment malfunctions and assist with minor maintenance activities. Ensure firefighting equipment and emergency kits are replenished and in good condition.Training and Preparedness:Actively participate in ongoing ARFF training drills and exercises to maintain proficiency in firefighting techniques, emergency response procedures, and teamwork.Stay updated with ICAO, CAA, and airport safety standards.Support the Duty Manager in executing drills and exercises with internal and external stakeholders.Administrative Support:Coordinate shift schedules and assist in rostering ARFF personnel.Handle communication with internal departments and external vendors related to ARFF operations.Assist in maintaining a clean, organized, and operational ARFF station environment, ensuring readiness for emergency response.Data Collection and Reporting:Assist senior ARFF personnel with collecting data related to ARFF response times, training exercises, and equipment maintenance.Record operational activities and maintain shift logs for reporting purposes.Assist in preparing incident reports and equipment maintenance records.Ensure compliance with SOPs and maintain documentation for regulatory audits.Safety Protocol Adherence:Adhere to all established safety protocols and procedures during ARFF operations, training, and equipment maintenance activities, prioritizing personal safety and that of colleagues. Key Stakeholders - Internal:Duty Manager - ARFFAirport Operations TeamAirport SecurityEmergency Medical ServicesARFF Crew MembersEngineering &amp; Maintenance TeamHealth, Safety &amp; Environment (HSE) TeamKey Stakeholders - External:Directorate General of Civil Aviation (DGCA)National Disaster Response Force (NDRF)Local Fire Services DepartmentsCivil Aviation AuthoritiesARFF Equipment Manufacturers/Service ProvidersIndustry AssociationsEducational InstitutionsInsurance Companies Education Qualification:Diploma in Fire Science, Aviation Safety, or a related field.Certifications like ICAO Firefighter certification, First Aid/CPR qualification is required.Work Experience:3-5 years of experience in aircraft rescue and fire fighting (ARFF) operations.<h4>Experience Level</h4>Mid Level

Adani Enterprises Ltd

Major Incident ManagerJob DescriptionProcess Manager, Major Incident Manager, Hyderabad, TNAre you ready to join a team in a global company where you will execute high-end, business-wide, critical IT Service Management process as a part of the Global Product and Technology Organization? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then, it’s time to join Western Union as a Major Incident Manager.Western Union powers your pursuit.We are looking for someone responsible for ensuring execution of a strategic function and attaining our service availability goals through effective major incident management.Role Responsibilities<ul><li>Responsible to protect service availability through effective execution of the enterprise Major Incident Management process.</li><li>Manages, monitors, reports, and executes the Major Incident Management Process.</li><li>Responds to early symptoms and major incidents, assembles response teams, coordinates service outage avoidance efforts and service restoration activities, performs internal stakeholder communication. Runs major incident retrospectives, identifies opportunities and drives continual service improvement.</li><li>Ensures the process is executed as defined, metrics are tracked and managed.</li><li>Executes drills, works with all the involved parties to align on the framework and ensure flawless operations and execution.</li><li>Works with IT Change, Problem and other ITSM processes to ensure holistic approach resulting in maximized resiliency and availability.</li></ul>Role Requirements<ul><li>For such a demanding role, you’ll have 4+ years of major incident management experience in an enterprise.</li><li>Experience partnering with the global base of technology and business stakeholders to ensure process is implemented and executed effectively and efficiently.</li><li>Proven record of successful experience leading teams through crisis situations.</li><li>8+ years of application and infrastructure technology operations experience in aHybrid environment resulting in strong technical expertise. Engineering / DevOps / SRE experience is an advantage.</li><li>Bachelor’s degree in computer science or related field.</li><li>Experience operating and governing a managed service environment.</li><li>Strong analytical and problem-solving skills.</li><li>Self-motivated, with a “get things done” attitude able to “roll-up sleeves”, properly prioritize and deliver critical results during crisis situations round the clock.</li><li>Experience and ability to effectively work with multiple stakeholders/teams in different countries across the globe with different cultural backgrounds.</li><li>Strong business writing, presentation, and verbal communication skills in English language is a must.</li></ul>We make financial services accessible to humans everywhere. Join us for what’s next.Western Union is positioned to become the world’s most accessible financial services company transforming lives and communities. To support this, we have launched a Digital Banking Service and Wallet across several European markets to enhance our customers’ experiences by offering a state-of-the-art digital Ecosystem. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for the Western Union. Learn more about our purpose and people at https://careers.westernunion.com.BenefitsYou will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (<a href="https://careers.westernunion.com/global-benefits/" rel="noopener noreferrer" target="_blank">https://careers.westernunion.com/global-benefits/</a>). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.Your India specific benefits include:<ul><li>Employees Provident Fund [EPF]</li><li>Gratuity Payment</li><li>Public holidays</li><li>Annual Leave, Sick leave, Compensatory leave, and Maternity / Paternity leave</li><li>Annual Health Check up</li><li>Hospitalization Insurance Coverage (Mediclaim)</li><li>Group Life Insurance, Group Personal Accident Insurance Coverage, Business Travel Insurance</li><li>Cab Facility</li><li>Relocation Benefit</li></ul>Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, solve problems together, and innovate. Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.#LI-HR1 #LI-HybridEstimated Job Posting End Date:09-26-2025This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.<h4>Experience Level</h4>Mid Level

Western Union Services India Pvt Ltd

GSOCAbout Business:Adani Group: Adani Group is a diversified organisation in India comprising 10 publicly traded companies. It has created a world-class logistics and utility infrastructure portfolio that has a pan-India presence. Adani Group is headquartered in Ahmedabad, in the state of Gujarat, India. Over the years, Adani Group has positioned itself to be the market leader in its logistics and energy businesses focusing on large-scale infrastructure development in India with O &amp; M practices benchmarked to global standards. With four IG-rated businesses, it is the only Infrastructure Investment Grade issuer in India.Job Purpose: To lead the operations of the Global Security Operations Centre (GSOC), ensuring the seamless integration, monitoring, and management of security systems across all (India and global) offices. The role focuses on overseeing integrated systems, coordinating with internal and external stakeholders, ensuring real-time threat monitoring, and driving process excellence in global security operationsJOB RESPONSIBILITIESLead Global Security Operations CentreStrategic Roles and Responsibilities:Security Strategy Implementation: Develop and execute strategies to integrate and align security operations with organizational objectives globally.Roadmap Development: Define and maintain a roadmap for the GSOC to enhance system capabilities, align with emerging trends, and address global operational needs.Stakeholder Collaboration: Collaborate with global leadership teams, regional security heads, and technology partners to ensure the GSOC supports all business operations effectively.System Integration and Monitoring:Integrated Systems Management: Oversee the integration and operational efficiency of all security systems, including access control, surveillance (CCTV), intrusion detection, and emergency communication platforms.RealTime Threat Monitoring: Ensure the GSOC provides 24,7 monitoring of global operations, identifying and escalating threats proactively.Data Integration and Analysis: Implement tools for consolidating and analyzing data from various security systems to support informed decisionmaking.Operational Leadership:Incident Response Coordination: Lead the GSOC team in responding to incidents, ensuring timely escalation and resolution of issues across global locations.Crisis Management Support: Serve as a central coordination point for crisis management, ensuring realtime updates and effective communication across stakeholders.Performance Metrics: Establish KPIs for GSOC operations, monitor system performance, and drive continuous improvement initiatives.Compliance and Governance:Policy Adherence: Ensure compliance with global security policies, procedures, and applicable regulations in all GSOC operations.Audit Preparation: Prepare and maintain GSOC operations for internal and external audits, ensuring all documentation and systems are auditready.Governance Framework: Develop and maintain governance protocols to ensure consistency and accountability across the GSOC's global operations.Talent Management:Team Leadership: Build and lead a highperforming GSOC team, ensuring clear goal setting, performance reviews, and constructive feedback mechanisms.Training and Development: Identify skill gaps within the GSOC team and implement training programs to enhance technical and operational capabilities.Succession Planning: Develop a talent pipeline to ensure leadership continuity and readiness within the GSOC.Research and Innovation:Emerging Trends: Stay updated on the latest trends and technologies in global security operations and recommend innovative solutions to enhance GSOC capabilities.Technology Adoption: Evaluate and implement advanced tools, such as AIdriven analytics, predictive modeling, and integrated dashboards, to improve GSOC efficiency and effectivenessKey Stakeholders - InternalGSOC TeamRegional Security HeadsIT TeamsCrisis Management CommitteesKey Stakeholders - ExternalTechnology VendorsExternal Monitoring AgenciesCrisis Management ConsultantsLead Global Security Operations CentreStrategic Roles and Responsibilities:Security Strategy Implementation: Develop and execute strategies to integrate and align security operations with organizational objectives globally.Roadmap Development: Define and maintain a roadmap for the GSOC to enhance system capabilities, align with emerging trends, and address global operational needs.Stakeholder Collaboration: Collaborate with global leadership teams, regional security heads, and technology partners to ensure the GSOC supports all business operations effectively.System Integration and Monitoring:Integrated Systems Management: Oversee the integration and operational efficiency of all security systems, including access control, surveillance (CCTV), intrusion detection, and emergency communication platforms.RealTime Threat Monitoring: Ensure the GSOC provides 24,7 monitoring of global operations, identifying and escalating threats proactively.Data Integration and Analysis: Implement tools for consolidating and analyzing data from various security systems to support informed decisionmaking.Operational Leadership:Incident Response Coordination: Lead the GSOC team in responding to incidents, ensuring timely escalation and resolution of issues across global locations.Crisis Management Support: Serve as a central coordination point for crisis management, ensuring realtime updates and effective communication across stakeholders.Performance Metrics: Establish KPIs for GSOC operations, monitor system performance, and drive continuous improvement initiatives.Compliance and Governance:Policy Adherence: Ensure compliance with global security policies, procedures, and applicable regulations in all GSOC operations.Audit Preparation: Prepare and maintain GSOC operations for internal and external audits, ensuring all documentation and systems are auditready.Governance Framework: Develop and maintain governance protocols to ensure consistency and accountability across the GSOC's global operations.Talent Management:Team Leadership: Build and lead a highperforming GSOC team, ensuring clear goal setting, performance reviews, and constructive feedback mechanisms.Training and Development: Identify skill gaps within the GSOC team and implement training programs to enhance technical and operational capabilities.Succession Planning: Develop a talent pipeline to ensure leadership continuity and readiness within the GSOC.Research and Innovation:Emerging Trends: Stay updated on the latest trends and technologies in global security operations and recommend innovative solutions to enhance GSOC capabilities.Technology Adoption: Evaluate and implement advanced tools, such as AIdriven analytics, predictive modeling, and integrated dashboards, to improve GSOC efficiency and effectivenessEducational Qualification:Bachelor’s degree in Information Security, Security Management, or related technical fields.Certification:Certifications in cybersecurity, such as CISSP or CISM, are a plus.Work Experience (Range of years):10+ years in global security operations with experience in managing integrated security systems and crisis management.Proven expertise in managing technology-driven security solutions.<h4>Experience Level</h4>Senior Level

Assistance Manager - OperationsThe Assistance Manager - Operations will be responsible for overseeing day-to-day operations, ensuring efficient workflow, and managing a team of operational staff. The role involves coordinating with various departments to streamline processes and improve overall operational efficiency. The ideal candidate should have strong leadership skills, excellent problem-solving abilities, and a keen eye for detail.

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