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I.I.T.Main Gate

Malad West


Conduct call audits to ensure quality standards are met.
Perform call calibration exercises with team members to maintain consistency in service delivery.
Utilize QC tools such as Pareto analysis, CSAT, TNA, RCA, SLA, AHT, KPI, TAT, shrinkage, and Six Sigma Quality principles to identify areas for improvement.
Provide feedback on calls to enhance customer satisfaction and improve overall service quality.
Monitor calls for quality checks and take corrective action when necessary.


Contact: 9449900627
yamanurappa.kuri@telepeformancedibs.com

QA JD:
 As a Sky RM Quality Analyst at Godrej Properties, you will be responsible for monitoring, auditing, and evaluating customer interactions handled by Sky Relationship Managers (Sky RMs) through multiple channels such as and not limited to calls, emails, and CRM cases. You will audit and evaluate call recordings ingested through TP Interact to assess service quality, process compliance, and communication effectiveness, ensuring every customer interaction reflects the Godrej Properties brand tone, empathy, and accuracy thereby supporting the business in enhancing NPS, First Contact Resolution (FCR), and Collection Efficiency. You will partner closely with the Sky RM Team Leads, Sky RM Training Specialist, and the GPL Zonal Communications & Training Manager (ZCTM) to identify improvement areas, design corrective coaching plans, and drive a consistent Godrej Properties Standard customer experience. 
 Roles & Responsibilities: 

 Quality Monitoring & Evaluation • Audit inbound and outbound interactions handled by Sky RMs through TP Interact (call recordings ingestion system) integrated with Ozonetel / Aspect Telephony & Salesforce. • Evaluate calls, emails, and CRM cases against predefined quality parameters including: o Accuracy of information and ownership of query o Communication tone, empathy, and resolution ability o Collections and negotiation handling o System updates and SR closure discipline • Generate structured feedback reports for all RMs and track improvements through regular review cycles. • Maintain audit samples, call IDs, and case notes in compliance with GPLs Quality Management Framework (QMF) and audit standards. Calibration & Feedback Alignment • Participate in weekly calibration sessions with GPL- ZCTM, HO CC, and TLs to ensure uniformity of scoring and feedback interpretation. • Deliver structured, constructive feedback to Sky RMs via TP Interact dashboards and feedback reports. • Identify common process gaps and recommend corrective action or refresher training. Governance, Process, and Compliance • Ensure that all audits adhere to standard evaluation forms, call scoring rubrics, and communication protocols. • Flag process non-adherence, compliance lapses, and data privacy breaches immediately to TLs and ZCTM. • Support audit readiness by maintaining complete QA logs, RCA documents, and feedback records within TP Interact. • Work with Team Leads and Trainers to close quality gaps within defined SLA timelines. Reporting & Insights • Create daily, weekly, and monthly QA reports on call quality, NPS impact, and repeat escalations. • Correlate QA performance with collections success, customer sentiment, and CRM closure TAT. • Highlight recurring issues to ZCTM/TL and participate in governance reviews to discuss process improvements. 





Teleperformance

Y.B.Chavan Marg Junction

Monitor and Evaluate Calls: Regularly listen to and assess inbound and outbound calls to ensure adherence to company standards, customer service quality, and compliance protocols.

Identify Areas of Improvement: Analyze call data to detect trends, common errors, or performance gaps, and provide constructive feedback to enhance agent performance.

Prepare Quality Reports: Document evaluation results and create detailed quality reports for management, highlighting key findings and recommendations.

Provide Coaching and Feedback: Collaborate with team leaders to deliver effective coaching sessions based on call evaluations and support continuous agent development.

Ensure Compliance: Ensure all customer interactions are aligned with internal policies, industry regulations, and data protection laws.

Develop QA Guidelines: Assist in developing and updating quality assurance standards, scorecards, and processes to ensure consistency across all evaluations.

Collaborate with Cross-functional Teams: Work closely with training, operations, and customer support teams to address quality issues and drive process improvements.

Maintain Call Recording Systems: Ensure proper functioning of call monitoring tools and maintain an organized database of evaluated calls and records.

Meet-Hr Vartika 9971852266
E-mail ID- vartika.nanda@frankfinn.com


Frankfinn Air Hostess Training Institute

Rashtrapati Bhavan

Aliya Bans Chowk Gurgaon

Roles & Responsibilities:-
 
·         Randomly monitor the calls of assigned advisor and maintain advisor coverage on regular basis
·         Need to manage BAU, Business intelligence audit and other compliance / Focus audits as per business / client requirement
·         Participate in calibration session with vendor and promote collaboration.
·         Identifying process gaps and sharing process improvement suggestions.
To work together as a team and achieve the set targets.
 
Required skills and qualification:-
               
·         Minimum 6 months experience as QA in BPO / Call center or more than 1 year experience as associate in call center
·         Must be a graduate
·         Basic excel knowledge is must
·         Good communication skills are required.
·         Customer Service skills
·         Good analytical skills
·         Time Management
·         Ability to multi-task


Career Shine Global Solutions

Lajpat Nagar, New Delhi

Dietitian Natasha

Customer Reporting Analyst<h4>Why this job matters</h4>The Data Analytics Advisor 3 assists in the collection, analysis, interpretation and presentation of data to support the BT group’s strategic decision making.<h4>What you’ll be doing</h4>1.Assists with standard activities in the acquisition, processing, integration, and cleaning of data from multiple sources. 2.Supports through the use of tools to automate data collection and assists colleagues in the building of data dashboards reports. 3.Undertakes initial data investigation and exploratory data analysis in order to identify trends in the data. 4.Works on the development of presentations of data insights to relevant stakeholders for planning and decision support to technology development and solutions that provide business value and meet customer requirements. 5.Assists the team within its defined area to develop reports on accuracy, quality and errors in test diagnosis against the associated business or customer KPI's 6.Draws from existing procedures and analysis of information to solve standard problems within agreed parameters. 7.Supports more senior specialists in collaborating with technical colleagues to translate requirements into data management processes.<h4>The skills you’ll need to succeed </h4>Functional Specific –  Intermediate knowledge in the design and production of subject-specific reports using industry standard reporting tools (e.g. Excel, VBA, Access, etc) Extremely high logical and analytical skills, and well-adapted at extracting key ‘signals’, and translating these into balanced. Excellent numeracy, analytics and data interpretation skills  Strong analytical mindset with ability to question large data sets   <h4>Experience you’d be expected to have</h4>Experienced BI Analyst with at least 2 years’ experience in relevant roles or roles Advanced Excel knowledge, ideally with VBA Good Oracle SQL abilities and a general knowledge of database fundamentals Advanced visualization tools (Qlik) or automation skills would be desirable skills <h4>Our leadership standards</h4>Looking in: Leading inclusively and Safely I inspire and build trust through self-awareness, honesty and integrity. Owning outcomes I take the right decisions that benefit the broader organisation.Looking out: Delivering for the customer I execute brilliantly on clear priorities that add value to our customers and the wider business. Commercially savvy I demonstrate strong commercial focus, bringing an external perspective to decision-making.Looking to the future: Growth mindset I experiment and identify opportunities for growth for both myself and the organisation. Building for the future I build diverse future-ready teams where all individuals can be at their best.About usBT Group was the world’s first telco and our heritage in the sector is unrivalled.  As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.  Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband.  Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.  While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come.  This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.   Change on the scale we will all experience in the coming years is unprecedented.  BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.A FEW POINTS TO NOTE:Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.DON'T MEET EVERY SINGLE REQUIREMENT?Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.<h4>Experience Level</h4>Mid Level

BT Group

Manager- Customer Hold Senior AnalystJob DescriptionWho we are?  Johnson Controls is the global leader for smart, healthy and sustainable buildings. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. We’re helping to create a healthy planet with solutions that decrease energy use, reduce waste and make carbon neutrality a reality. Sustainability is a top priority for our company. We committed to invest 75 percent of new product development R&amp;D in climate-related innovation to develop sustainable products and services. We take sustainability seriously. Achieving net zero carbon emissions before 2040 is just one of our commitments to making the world a better place. Please visit and follow Johnson Controls LinkedIn for recent exciting activities.Why JCI: <a href="https://www.youtube.com/watch?v=nrbigjbpxkg" rel="noopener noreferrer" target="_blank">https://www.youtube.com/watch?v=nrbigjbpxkg</a>Asia-Pacific LinkedIn: <a href="https://www.linkedin.com/showcase/johnson-controls-asia-pacific/posts/?feedView=all" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/showcase/johnson-controls-asia-pacific/posts/?feedView=all</a>Career: <a href="https://www.youtube.com/watch?v=EwhAYCz6x_4" rel="noopener noreferrer" target="_blank">The Power Behind Your Mission</a>OpenBlue: <a href="https://www.youtube.com/watch?v=bFbZIj0Sj6Y" rel="noopener noreferrer" target="_blank">This is How a Space Comes Alive</a>Job Description:<ul><li>Serve as the main point of contact for resolving customer holds.</li><li>Review and analyze customer hold requests, ensuring a clear understanding of the issue and its impact on the customer.</li><li>Collaborate with internal teams such as collections, sales, customer service, and operations to gather necessary information and resources to resolve customer holds promptly.</li><li>Investigate and troubleshoot customer hold situations, identifying root causes and implementing preventive measures.</li><li>Coordinate with cross-functional teams to ensure timely resolution of customer.</li><li>Document and maintain accurate records of customer hold.</li><li>Assist in training and mentoring team members involved in the process to effectively handle customer hold situations.</li><li>Continuously seek out better ways of performing process &amp; supports process improvement initiatives.</li></ul>What we look for?<ul><li>Bachelor's degree in business administration, finance, or a related field (preferred).</li><li>Strong problem-solving and analytical skills, with the ability to identify and resolve complex issues.</li><li>Excellent communication and interpersonal skills, with the ability to effectively interact with internal teams.</li><li>Detail-oriented with exceptional organizational and documentation abilities.</li><li>Ability to multitask and work well under pressure, managing multiple customers holds simultaneously.</li><li>Demonstrated ability to adapt quickly to changing priorities and work in a fast-paced environment.</li><li>MS-Office (MS Excel – advanced – tables, charts, formulas, pivot tables, MS Outlook, MS Powerpoint),</li><li>B2/C1 level of English</li><li>Willing to develop, learn</li><li>Collaborative, team player,</li><li>Proactive attitude,</li><li>Flexibility,</li><li>Yellow Belt Certified and PMGB certified</li><li> Leadership Fundamentals</li><li>Previous experience with leading people</li><li>LSA interview (Leadership skills assessment)</li></ul>What we offer:We offer an exciting and challenging position. Joining us you will become part of a leading global multi-industrial corporation defined by its stimulating work environment and job satisfaction. In addition, we offer outstanding career development opportunities which will stretch your abilities and channel your talentsDiversity &amp; Inclusion Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers’ vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate.  Our D&amp;I mission elevates each employee’s responsibility to contribute to our culture. It’s through these contributions that we’ll drive the mindsets and behaviors we need to power our customers’ missions. You have the power. You have the voice. You have the culture in your hands.<h4>Experience Level</h4>Senior Level

Johnson Controls Ltd

Assistant Manager- Customer Hold Senior AnalystWho we are?  Johnson Controls is the global leader for smart, healthy and sustainable buildings. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. We’re helping to create a healthy planet with solutions that decrease energy use, reduce waste and make carbon neutrality a reality. Sustainability is a top priority for our company. We committed to invest 75 percent of new product development R&amp;D in climate-related innovation to develop sustainable products and services. We take sustainability seriously. Achieving net zero carbon emissions before 2040 is just one of our commitments to making the world a better place. Please visit and follow Johnson Controls LinkedIn for recent exciting activities.Why JCI: <a href="https://www.youtube.com/watch?v=nrbigjbpxkg" rel="noopener noreferrer" target="_blank">https://www.youtube.com/watch?v=nrbigjbpxkg</a>Asia-Pacific LinkedIn: <a href="https://www.linkedin.com/showcase/johnson-controls-asia-pacific/posts/?feedView=all" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/showcase/johnson-controls-asia-pacific/posts/?feedView=all</a>Career: <a href="https://www.youtube.com/watch?v=EwhAYCz6x_4" rel="noopener noreferrer" target="_blank">The Power Behind Your Mission</a>OpenBlue: <a href="https://www.youtube.com/watch?v=bFbZIj0Sj6Y" rel="noopener noreferrer" target="_blank">This is How a Space Comes Alive</a>Job Description:<ul><li>Serve as the main point of contact for resolving customer holds.</li><li>Review and analyze customer hold requests, ensuring a clear understanding of the issue and its impact on the customer.</li><li>Collaborate with internal teams such as collections, sales, customer service, and operations to gather necessary information and resources to resolve customer holds promptly.</li><li>Investigate and troubleshoot customer hold situations, identifying root causes and implementing preventive measures.</li><li>Coordinate with cross-functional teams to ensure timely resolution of customer.</li><li>Document and maintain accurate records of customer hold.</li><li>Assist in training and mentoring team members involved in the process to effectively handle customer hold situations.</li><li>Continuously seek out better ways of performing process &amp; supports process improvement initiatives.</li></ul>What we look for?<ul><li>Bachelor's degree in business administration, finance, or a related field (preferred).</li><li>Strong problem-solving and analytical skills, with the ability to identify and resolve complex issues.</li><li>Excellent communication and interpersonal skills, with the ability to effectively interact with internal teams.</li><li>Detail-oriented with exceptional organizational and documentation abilities.</li><li>Ability to multitask and work well under pressure, managing multiple customers holds simultaneously.</li><li>Demonstrated ability to adapt quickly to changing priorities and work in a fast-paced environment.</li><li>MS-Office (MS Excel – advanced – tables, charts, formulas, pivot tables, MS Outlook, MS Powerpoint),</li><li>B2/C1 level of English</li><li>Willing to develop, learn</li><li>Collaborative, team player,</li><li>Proactive attitude,</li><li>Flexibility,</li><li>Yellow Belt Certified and PMGB certified</li><li> Leadership Fundamentals</li><li>Previous experience with leading people</li><li>LSA interview (Leadership skills assessment)</li></ul>What we offer:We offer an exciting and challenging position. Joining us you will become part of a leading global multi-industrial corporation defined by its stimulating work environment and job satisfaction. In addition, we offer outstanding career development opportunities which will stretch your abilities and channel your talentsDiversity &amp; Inclusion Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers’ vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate.  Our D&amp;I mission elevates each employee’s responsibility to contribute to our culture. It’s through these contributions that we’ll drive the mindsets and behaviors we need to power our customers’ missions. You have the power. You have the voice. You have the culture in your hands.<h4>Experience Level</h4>Senior Level

Customer Contact Comms Senior Analyst-VoiceSkill required: Omnichannel - Customer Communications Designation: Customer Contact Comms Senior Analyst Qualifications:Any Graduation Years of Experience:5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers &amp; giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.
 Candidate who is good in email and chat process, who is good in typing is what is preferred here
 Customer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints. Customer communications can happen over the phone, via text, over chat, or face to face. What are we looking for? •Written and verbal communication
 •Adaptable and flexible
 •Ability to perform under pressure
 •Strong analytical skills
 •Ability to establish strong client relationship
 
 Travel and Hospitality / Hotel industry experience and the relevant sub-segments to consider - Hotel, Resort, Cruise, Online Travel Agency, Tour Operator, Airline, Airport, Car Rental, Tourism, Travel Services etc. Roles and Responsibilities: •In this role you are required to do analysis and solving of increasingly complex problems
 • Your day to day interactions are with peers within Accenture
 • You are likely to have some interaction with clients and/or Accenture management
 • You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments
 • Decisions that are made by you impact your own work and may impact the work of others
 • In this role you would be an individual contributor and/or oversee a small work effort and/or team
 • Please note that this role may require you to work in rotational shifts

Accenture India Private Limited

Coverage Support Analyst, NCT<h4>Job Description:</h4>Job Title- Coverage Support Analyst, NCTLocation- Pune, India Role Description<ul><li>This role is ideal for someone early in their career who is passionate about working with data to drive financial insights and decision-making. You will play a key role in cleaning, structuring, and analysing financial datasets to support Salesforce reporting, forecasting, and strategic initiatives.</li><li>This role is not only limited to Salesforce Data but also working on different reporting and analytics tools.</li><li>This role is for US Timezone (02:00PM to 11:00 PM IST)</li></ul>Who are weBuilding on more than 60 years of experience, it has a reputation for excellence in Germany, Europe, the Americas and Asia. DWS is recognized by clients globally as a trusted source for integrated investment solutions, stability and innovation across a full spectrum of investment disciplines.What we’ll offer youAs part of our flexible scheme, here are just some of the benefits that you’ll enjoy.<ul><li>Best in class leave policy.</li><li>Gender neutral parental leaves.</li><li>100% reimbursement under childcare assistance benefit (gender neutral).</li><li>Sponsorship for Industry relevant certifications and education.</li><li>Employee Assistance Program for you and your family members.</li><li>Comprehensive Hospitalization Insurance for you and your dependents.</li><li>Accident and Term life Insurance.</li><li>Complementary Health screening for 35 yrs. and above.</li></ul>Your key responsibilities <ul><li>Working on reports on Salesforce data (mainly opportunities and activities) and dashboards within Salesforce, Analytics Studio.</li><li>Running reports for various business needs such as sales reporting, management reporting, data management, and ad-hoc user requests.</li><li>Optimizing Salesforce data model based on reporting requirements in collaboration with our internal IT</li><li>Support for the day-to-day activities for sales staff within Sales Cloud Salesforce CRM (Account &amp; Contact Management, Activities, Campaign Management, Reporting, Analytics) for 1,500 users around the world.</li><li>Managing case pipeline for incoming requests and support in process documentation</li><li>Training users in the effective use of the CRM application.</li><li>Collect, clean, and validate large financial datasets from internal and external sources to identify trends, patterns, and insights</li><li>Structure raw data into usable formats for analysis and reporting</li><li>Perform exploratory data analysis (EDA) to identify trends, anomalies, and opportunities</li><li>Apply statistical techniques to support business decision-making</li><li>Document processes and ensure data integrity and accuracy.</li></ul>Your skills and experience<ul><li>CRM related experience is a precondition to qualify for this role. Salesforce is desirable but any CRM experience is acceptable.</li><li>Experience with analytics tools: Salesforce native dashboards, analytics studio, Tableau &amp; Qlik Sense</li><li>Understanding for complex data structures and comfortable working with data sets</li><li>Experience of data migration projects either through initial seeding of CRM systems or data integrations to external systems to enrich existing CRM data, as well as experience of working with business to manage data quality.</li><li>Strong analytical, problem solving skills and attention to detail.</li><li>Communication skills in English – both written and verbal.</li><li>Bachelor and/or advanced degree.</li><li>Demand tools and Tableau are desirable.</li></ul>How we’ll support you<ul><li>Training and development to help you excel in your career</li><li>Coaching and support from experts in your team</li><li>A culture of continuous learning to aid progression</li><li>A range of flexible benefits that you can tailor to suit your needs</li></ul>About us and our teamsPlease visit our company website for further information:<a href="https://www.db.com/company/company.html" rel="noopener noreferrer" target="_blank">https://www.db.com/company/company.html</a>We at DWS are committed to creating a diverse and inclusive workplace, one that embraces dialogue and diverse views, and treats everyone fairly to drive a high-performance culture. The value we create for our clients and investors is based on our ability to bring together various perspectives from all over the world and from different backgrounds. It is our experience that teams perform better and deliver improved outcomes when they are able to incorporate a wide range of perspectives. We call this #ConnectingTheDots.<h4>Experience Level</h4>Mid Level

Deutsche Bank

Deputy Manager- Customer Hold Senior AnalystWho we are?  Johnson Controls is the global leader for smart, healthy and sustainable buildings. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. We’re helping to create a healthy planet with solutions that decrease energy use, reduce waste and make carbon neutrality a reality. Sustainability is a top priority for our company. We committed to invest 75 percent of new product development R&amp;D in climate-related innovation to develop sustainable products and services. We take sustainability seriously. Achieving net zero carbon emissions before 2040 is just one of our commitments to making the world a better place. Please visit and follow Johnson Controls LinkedIn for recent exciting activities.Why JCI: <a href="https://www.youtube.com/watch?v=nrbigjbpxkg" rel="noopener noreferrer" target="_blank">https://www.youtube.com/watch?v=nrbigjbpxkg</a>Asia-Pacific LinkedIn: <a href="https://www.linkedin.com/showcase/johnson-controls-asia-pacific/posts/?feedView=all" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/showcase/johnson-controls-asia-pacific/posts/?feedView=all</a>Career: <a href="https://www.youtube.com/watch?v=EwhAYCz6x_4" rel="noopener noreferrer" target="_blank">The Power Behind Your Mission</a>OpenBlue: <a href="https://www.youtube.com/watch?v=bFbZIj0Sj6Y" rel="noopener noreferrer" target="_blank">This is How a Space Comes Alive</a>Job Description:<ul><li>Serve as the main point of contact for resolving customer holds.</li><li>Review and analyze customer hold requests, ensuring a clear understanding of the issue and its impact on the customer.</li><li>Collaborate with internal teams such as collections, sales, customer service, and operations to gather necessary information and resources to resolve customer holds promptly.</li><li>Investigate and troubleshoot customer hold situations, identifying root causes and implementing preventive measures.</li><li>Coordinate with cross-functional teams to ensure timely resolution of customer.</li><li>Document and maintain accurate records of customer hold.</li><li>Assist in training and mentoring team members involved in the process to effectively handle customer hold situations.</li><li>Continuously seek out better ways of performing process &amp; supports process improvement initiatives.</li></ul>What we look for?<ul><li>Bachelor's degree in business administration, finance, or a related field (preferred).</li><li>Strong problem-solving and analytical skills, with the ability to identify and resolve complex issues.</li><li>Excellent communication and interpersonal skills, with the ability to effectively interact with internal teams.</li><li>Detail-oriented with exceptional organizational and documentation abilities.</li><li>Ability to multitask and work well under pressure, managing multiple customers holds simultaneously.</li><li>Demonstrated ability to adapt quickly to changing priorities and work in a fast-paced environment.</li><li>MS-Office (MS Excel – advanced – tables, charts, formulas, pivot tables, MS Outlook, MS Powerpoint),</li><li>B2/C1 level of English</li><li>Willing to develop, learn</li><li>Collaborative, team player,</li><li>Proactive attitude,</li><li>Flexibility,</li><li>Yellow Belt Certified and PMGB certified</li><li> Leadership Fundamentals</li><li>Previous experience with leading people</li><li>LSA interview (Leadership skills assessment)</li></ul>What we offer:We offer an exciting and challenging position. Joining us you will become part of a leading global multi-industrial corporation defined by its stimulating work environment and job satisfaction. In addition, we offer outstanding career development opportunities which will stretch your abilities and channel your talentsDiversity &amp; Inclusion Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers’ vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate.  Our D&amp;I mission elevates each employee’s responsibility to contribute to our culture. It’s through these contributions that we’ll drive the mindsets and behaviors we need to power our customers’ missions. You have the power. You have the voice. You have the culture in your hands<h4>Experience Level</h4>Senior Level

Customer Service Senior AnalystSkill required: Language Translation - Customer Service Designation: Customer Service Senior Analyst Qualifications:BCom Years of Experience:5 to 8 years Language - Ability:Spanish - Advanced About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Good hold on Spanish language (Both Written and Speak)

Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for? •Procure-to-Pay
•Ability to perform under pressure
•Results orientation
•Written and verbal communication
•Collaboration and interpersonal skills

•Payment Processing Operations Roles and Responsibilities: •In this role you are required to do analysis and solving of increasingly complex problems
• Your day to day interactions are with peers within Accenture
• You are likely to have some interaction with clients and/or Accenture management
• You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments
• Decisions that are made by you impact your own work and may impact the work of others
• In this role you would be an individual contributor and/or oversee a small work effort and/or team
• Please note that this role may require you to work in rotational shifts

Customer Contact Comms AnalystSkill required: Omnichannel - Customer Communications Designation: Customer Contact Comms Analyst Qualifications:Any Graduation Years of Experience:3-5 Year About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers &amp; giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in email and chat process, who is good in typing is what is preferred here Customer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints. Customer communications can happen over the phone, via text, over chat, or face to face. What are we looking for? Adaptable and flexible •Agility for quick learning •Ability to work well in a team •Commitment to quality •Written and verbal communication Travel and Hospitality / Hotel industry experience and the relevant sub-segments to consider - Hotel, Resort, Cruise, Online Travel Agency, Tour Operator, Airline, Airport, Car Rental, Tourism, Travel Services etc. Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems • Your day to day interactions are with peers within Accenture • You are likely to have some interaction with clients and/or Accenture management • You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments • Decisions that are made by you impact your own work and may impact the work of others • In this role you would be an individual contributor and/or oversee a small work effort and/or team • Please note that this role may require you to work in rotational shifts

Sky-Analyst-Service Quality-Sky Channel-Service QualityKey Responsibilities:<ul><li>Conduct regular financial and sales audits to ensure data accuracy and compliance with internal policies.</li><li>Analyze audit findings and prepare detailed reports with actionable insights.</li><li>Collaborate with cross-functional teams to identify process gaps and recommend improvements.</li><li>Maintain and update audit checklists and documentation.</li></ul> Required Skills &amp; Qualifications:<ul><li>Excellent communication skills – both verbal and written.</li><li>Advanced Excel skills – including formulas, pivot tables, and data validation.</li><li>Strong analytical and problem-solving abilities.</li></ul>About Kotak Mahindra Bank Limited  Established in 1985, Kotak Mahindra Group is one of India's leading financial services conglomerates. In February 2003, Kotak Mahindra Finance Ltd. (KMFL), the Group's flagship company, received banking license from the Reserve Bank of India (RBI), becoming the first non-banking finance company in India to convert into a bank - Kotak Mahindra Bank Ltd.  The Bank has four Strategic Business Units – Consumer Banking, Corporate Banking, Commercial Banking and Treasury, which cater to retail and corporate customers across urban and rural India. The premise of Kotak Mahindra Group’s business model is concentrated India, diversified financial services. The bold vision that underscores the Group’s growth is an inclusive one, with a host of products and services designed to address the needs of the unbanked and insufficiently banked. As on 31st December, 2019, Kotak Mahindra Bank Ltd has a national footprint of 1,539 branches and 2,447 ATMs, and branches in GIFT City and DIFC (Dubai).  We truly believe in providing you Infinite Opportunities to shine and grow in your careers, pursue your passions and live a fulfilling life. If you are ready to imagine your future with us, then apply now!<h4>Experience Level</h4>Mid Level

Kotak Mahindra Bank

Sky-Analyst-Service Quality-Sky Channel-Service QualityAs a Sky-Analyst-Service Quality, you will play a crucial role in maintaining and improving the bank's reputation for excellent customer service. Your primary responsibility will be to evaluate and provide feedback on the performance of customer support agents, ensuring they meet the bank's high standards. This role is perfect for someone with a keen eye for detail, excellent communication skills, and a passion for delivering exceptional customer experiences.

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