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manager

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College Square

Rahora

Roles and responsibilities:
  
·        Takes complete ownership of the aligned team’s performance
·        Develops strategic & tactical plans to identify, analyse and effectively respond to client’s needs emerging trends and best practices
·        Understands client’s processes and suggest modes of value addition
·        Monitor adherence of Service Level Agreement (SLAs) for the designated team
·        Tracks attrition, maintains the EWS tracker and conducts quarterly audits within the team
·        Works with WFM/Recruitment/Clients to agree on Manpower planning
·        Analyses Performance Metrics and Identifies process gaps and collaborates with the Client /Quality / training team to formulate solutions
·        To be knowledgeable with the process and resourceful when faced with matters of internal/external escalations
·        Works with Directors /Senior Leadership to create a sound incentive structure to motivate and drive performance of the team  Expected to represent WBR/MBR with clients/operations
·        Keeps Operational costs to a minimum and ensures revenue targets are met
·        Responsible for ensuring occupancy & utilization is at optimum level
·        Ensure team funds are utilized to drive engagement & performance and billing information is submitted in a timely manner
·        Ensuring Headcount and the buffer% is maintained for the process Coaches and counsels Team Managers, Team Leader, Team Coaches, agents as necessary to ensure their success
·        Administers separation cases to HR in case advisors are not meeting performance metric
·        consistently and arranging backfills on a timely basis  Handle any kind of escalations pertaining to Team management, Training guidelines, Compliance adherence & Complaints
·        Takes responsibility of implementing feedback and cascading relevant areas of opportunity to respective departments arising from the skip levels conducted
 
Key Skills :
·        Email queue Knowledge
·        Good analytical skills
·        Time Management
·        Ability to multitask
·        Ability to work well in and promote a team environment
·        Knowledge of NPS
·        People management skills
·        Flexible to adapt new workflows
·        Excellent communication and comprehension skills are required
 
Preferred Skills:
·        Strong communication skills in English
. 		Team Management 
 
Critical Competencies:
·        Customer Service
·        Good analytical skills
·        Must be very good with data representation
·        Must be very good with MS Excel
·        Time Management
·        Ability to multi-task


Teleperformance

Keshari Nagar

Budheswari Colony

To take initiative for team development through productivity improvement drives, training program.

Training and development ensure the product training to the employees and resolving the queries.

Responsibility for quality Team development.

Organizing interview with shortlisted candidates


Bajaj Allianz Life Insurance Company Limited

Sector 29 Chandigarh

Mauli Baidwan mohali

Kohi The Cafe

MANAGER

Santoshi Mata Chowk

Vakhar Mahamandal Bhosari

Need a manager who has good communications skills and leadership qualities


KNS Restaurants

Rashtrapati Bhavan

C R P CAMP

NATHU SWEETS PVT LTD

Kaushambi

Call management is required and some other miscellaneous tasks


Law Chambers Of Maj Kavish Aggarwala

Majhwind

Kadrabad

Kohli Garments

A C Guards

Jeedimetla

Manger will be responsible for;
Overall maintenance of common properties in the Serene County Villas such as Clubhouse, Roads, Tot Lot area etc.
Maintenance of Pneumatic Pump Room,
Maintenance of Generators,
Maintenance of CCTV Cameras,
Maintenance of Solar fencing,
Other maintenance works,
Collection of Monthly Maintenance charges for Owners / Tenants of Villas.
Bore Motors etc.



Serenecounty Villas Owners Mutually Aided Co-Op Maintenance Society Limited

Porur

Alwarpet

Sri Dhathre Mobiles

Hastinapuram

Body Formula Fitness

Adarsh Nagar Tr.

Funkerzz Bunkerzz Entertainments LLP

Manager - GGN - AUJob details•Proposed designation Manager - Corporate•Role type Individual contributor with team &amp; people management•Reporting to  Senior Manager/Director•Geo to be supported Australia•Work timings Full time•Working as part of central Leadership and supporting BU lead to meet central objectives, develop business and grow the team•Acting as an incharge on engagements and some experience of working on end-to-end jobs•Strategy, Innovation, quality and business support team oversight. Contribute and drive the development of strategic initiatives and vision on the audit of the future•Build and develop strong relationships with key onshore member firm stakeholders and act as a main point of contact for onshore departments involved•Continual action to increase penetration and identify new opportunities for growth•Act as the Performance Manager and lead the career development of staff members•Motivate, develop and coach  Assistant Managers and Team Leaders to deliver quality and to become effective leaders•Maintain rigor around risk &amp; compliance guidelines of the firm, and workout plans to mitigate business risks•Attract and retain the right talent to support the business growth agenda•Enable a culture of high performance and establish KGS Audit as the “clear choice” for people•Track key metrics related to type of work performed, quality of deliverables and feedback from onshore.•Develop and deliver training sessions based on the themes identified from onshore feedback and quality reviews. Work with L&amp;D team to identify training needsEducational qualifications•Professional Chartered Accountancy qualification (e.g. ICAI or ACCA)Work experience•6 + year experience with a Big 4 in a client facing environment working with corporate and/or international clients<h4>Experience Level</h4>Mid Level

Kpmg India Services Llp

US Partnership Tax State Returns - ManagerAt EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.     FSO- ManagerJob purpose Manager is primarily responsible for the planning of engagement(s), managing client accounts, gathering, validating and evaluating client information, generating Tax Compliance products and assuring quality. Serve as a point of contact for the engagement(s). Also, act as a counsellor for Assistant Manager. Your client responsibilities:Responsible for client accounts;<ul><li>Ability to get the work completed within client deadlines and meet the due dates for filing;</li><li>Assists the Assistant Manager with their queries and clarifies their questions;</li><li>Communicates directly with the onshore engagement teams / clients.</li><li>Manage own and/or other’s impact on project economics, including controlling costs, monitoring budget to actual differences</li><li>Develops, mentors and supervises Advance Analyst(s), Tax Senior(s) and Assistant Manager(s)</li><li>May act as a Counsellor</li><li>Adheres to practice protocols and other internal processes consistently</li><li>Upon approval by the TAL, the Manager may sign the federal and state tax returns as paid preparer.</li></ul> Your people responsibilities - as an Manager you will:<ul><li>Develop people by encouraging individuals to think for themselves and take responsibility for their contribution to the team.</li><li>Successfully delegate to all levels of staff/seniors.</li><li>Demonstrate leadership and executive presence</li><li>Conduct performance reviews, serve as a positive leader and mentor and contribute to performance feedback/training.</li><li>Foster teamwork and lead by example.</li><li>Use technology to share knowledge with team members and enhance service delivery.</li><li>Maintain an educational program to continually develop skills.</li><li>Maintain cooperative relationships with other engagement teams.</li><li>Articulate and support the strategies of the GCR US FSO group.</li><li>Effectively fulfil the role of a change agent</li><li>Possess high degree of analytical and analyzing capabilities.</li><li>Posses good communication Skills</li><li>Demonstrate high degree of accounting and analytical skills..</li><li>Demonstrate good computer knowledge - Good knowledge in MS Excel and a basic knowledge of other MS Office, Web-based applications.</li><li>Be a team-player.</li></ul> We are looking for the candidates with the following: (Qualifications)<ul><li>Graduate/Post graduate in a finance, numerical or statistical background</li><li>CPA will be an added advantage</li><li>4 to 6 years of experience</li></ul>  EY | Building a better working world   EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.  Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.  <h4>Experience Level</h4>Mid Level

Ernst & Young LLP ( EY India )

Manager – O2C We are looking for Manager – O2C to join our team in Kolkata. Experience: 8+ years in O2C with proven team handling experienceScope: End-to-end O2C cycle management including Billing &amp; Cash Applications Shifts: US- 8PM login or APAC- 5AM loginPerks: One-way cab facility available Interested and relevant candidates can share their resumes with the subject line “O2C Manager – Kol”.Kindly mention your Current CTC, Notice Period, and Current Location while applying.

Genpact

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