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Senior Customer Success Specialist (German Language)Java SE is the most common platform for enterprise systems and ISV applications today. Oracle Java SE Subscription and Oracle Java SE Desktop Subscription are Oracle's solutions for enterprise developers and ISVs running mission-critical applications and infrastructure on the Java SE platform. Java Platform, Standard Edition (Java SE) lets enterprises develop and deploy Java applications on desktops and servers. Java offers the rich user interface, performance, versatility, portability, and security that today's applications require.You can go through the link below for more details:https://www.oracle.com/technetwork/java/javaseproducts/overview/index.html https://www.oracle.com/technetwork/java/javaseproducts/overview/javasesubscriptionfaq-4891443.htmlWhat will you do:The Customer Success team is designed to be the primary team following up on high-run-rate Java SE Subscription renewal transactions. This role involves writing formal email correspondence and following up with Java Sales customers for the express purpose of renewing Java SE Subscription contracts. This role is a sales support role to the Customer Success team and involves very high volumes of correspondence and follow-up. They are responsible for understanding and orchestrating Oracle's Java SE Subscription Renewal workflow, follow-up, and deal processes, as well as being the direct link between our volume Java SE Subscription customers and the Customer Success team. This team is an extremely valuable asset to the Customer Success organization to ensure clear and concise communication, notifying renewal prospects of renewal dates, pricing, contracts, and bookings. These new, specific, Customer Success positions would report directly to Java Sales.What will you do:With relevant knowledge of customer relationship management, the Customer Success Representative supports commercial management activities to ensure the timely renewal of Oracle Maintenance contracts with existing customers for the Asia-Pacific region. The Renewal Representative should be able to educate and deftly guide customers throughout the process, thereby delivering an excellent customer experience while effectively executing renewal plans.The candidate is expected to have strong technical skills with essential skills such as negotiation, influence, strategic planning, and organizational awareness to execute and deliver the desired goals . Working in partnership with multiple LOBs, the candidate is expected to provide professional support and help in optimizing renewal revenue.<ul><li>Follow up by email and phone on Java SE Subscription renewal contracts in the German market.</li><li>For Direct Deals: Create Opportunity IDs, create budgetary quotes, and book renewal deals.</li><li>Update forecasts and communicate status as needed to Java Sales management.</li><li>Work with the Java Sales Channel Support team for entering and booking indirect deals.</li><li>Achieve quarterly assigned sales quotas.</li><li>The Customer Success Representative is responsible for actively engaging clients in the pursuit of continued renewal of Java SE Subscriptions.</li><li>Build relationships and negotiate with existing customers, being the “go-to” account manager for customers and partners.</li><li>Ensure the accuracy and timely submission of Licenses/maintenance renewal quotes within the assigned territory.</li><li>Take an account management approach to identify co-termination and reinstatement opportunities.</li><li>Demonstrates the ability to personally plan for the achievement of performance goals and exceed quota for the assigned territory.</li><li>Maintain accurate forecasts and activities for assigned regions in the CRM.</li><li>Leverage cross-functional resources to achieve results/meet customer needs.</li><li>Handle escalations, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.</li></ul>Career Level - IC3As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing <a href="mailto:accommodation-request_mb@oracle.com" rel="nofollow" target="_blank">accommodation-request_mb@oracle.com</a> or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. <h4>Experience Level</h4>Senior Level

Oracle India Private Limited

Customer Success Specialist II Customer Success Specialist IILocation: BangaloreShift:- EST (5:30 P.M IST- 2:30 A.M IST)Job Description:Customer Success Specialist is a critical role within the Customer Success Organization. Customer Success Specialist will be responsible for driving customer success by ensuring customer retention and adoption of Rubrik’s SaaS products and technology. Optimize. Customer Success Manager will be a key point of contact, a trusted advisor to Rubrik’s customers and partners and works closely with cross functional teams such as Support, Product, Engineering, and other internal teams to deliver value to customers. Come and grow your career in the Cloud Data Management and Data protection space by helping us enable our customers to achieve success. Essential Duties and Responsibilities:<ul><li>Be the trusted advisor for Rubrik’s enterprise customers with a key focus on driving Product activation, adoption of product and features by leverage customer usage analytics and deployment</li></ul><ul><li>Demonstrate thorough understanding of Rubrik’s products and technology solution.</li><li>Provide technical and functional demonstrations to customers and address any challenges</li><li>Leverage insights from the various products and customer behavior analytics to identify predictive indicators of churn and consumption risk and take proactive actions as needed.</li><li>Deliver product tour and support process walk-thru as part of customer onboarding discussion.</li><li>Become familiar with account background, key stakeholders, and their expectations of Rubrik.</li><li>Document all the customer interaction details effectively</li><li>Follow the defined processes and standard operating procedures </li><li>Have periodic check-ins. facilitate product updates and upgrades, road map discussions by strategizing and aligning to the customer business objectives.</li><li>Engage Support and Engineering teams as needed to ensure an optimal Rubrik experience while maintaining a positive relationship with support and engineering teams.</li><li>Be a strong team player through cross team collaboration within Customer Success and with other Rubrik teams.</li></ul>Desired Skills &amp; Experience:<ul><li><ul><li>4+ years in CSM/Account Management or Customer Facing Support Mgmt. Experience</li><li>Experience on Cloud Based/SaaS customer management is preferred.</li><li>Has excellent communication, listening and articulation skills, including verbal, written and presentation skills with the ability to write customer facing updates and root cause documents clearly, simple, and easy to understand.</li><li>Hands-on experience preferred in data analysis on product usage/consumption.</li><li>Strong technical background in Networking, Storage, Backup and Recovery, Cloud solutions (S3, Azure), and Hypervisors (VMware, Hyper-V)</li><li>Proven ability to partner successfully with multiple teams and customers outside their direct influence.</li></ul></li></ul> #LI-AS2<h4>Join Us in Securing the World's Data</h4>Rubrik (RBRK), the Security and AI company, operates at the intersection of data protection, cyber resilience and enterprise AI acceleration. The Rubrik Security Cloud platform  is designed to deliver robust cyber resilience and recovery including identity resilience to ensure continuous business operations, all on top of secure metadata and data lake. Rubrik’s offerings also include Predibase to help further secure and deploy GenAI while delivering exceptional accuracy and efficiency for agentic applications.<a href="https://www.linkedin.com/company/rubrik-inc/mycompany/verification/">Linkedin</a> | <a href="https://twitter.com/rubrikinc">X (formerly Twitter)</a> | <a href="https://www.instagram.com/rubrikinc/" target="_blank">Instagram</a> | <a href="https://www.rubrik.com">Rubrik.com</a><h4>Inclusion @ Rubrik</h4>At Rubrik, we are dedicated to fostering a culture where people from all backgrounds are valued, feel they belong, and believe they can succeed. Our commitment to inclusion is at the heart of our mission to secure the world’s data.Our goal is to hire and promote the best talent, regardless of background. We continually review our hiring practices to ensure fairness and strive to create an environment where every employee has equal access to opportunities for growth and excellence. We believe in empowering everyone to bring their authentic selves to work and achieve their fullest potential.<h4>Our inclusion strategy focuses on three core areas of our business and culture:</h4><ul><li>Our Company: We are committed to building a merit-based organization that offers equal access to growth and success for all employees globally. Your potential is limitless here.</li><li>Our Culture: We strive to create an inclusive atmosphere where individuals from all backgrounds feel a strong sense of belonging, can thrive, and do their best work. Your contributions help us innovate and break boundaries.</li><li>Our Communities: We are dedicated to expanding our engagement with the communities we operate in, creating opportunities for underrepresented talent and driving greater innovation for our clients. Your impact extends beyond Rubrik, contributing to safer and stronger communities.</li></ul><h4>Equal Opportunity Employer/Veterans/Disabled</h4>Rubrik is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.Rubrik provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rubrik complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact us at hr@rubrik.com if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.<a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf" target="_blank">EEO IS THE LAW</a><a href="https://www.dol.gov/sites/dolgov/files/olms/regs/compliance/eo_posters/employeerightsposter2page_19final.pdf" target="_blank">NOTIFICATION OF EMPLOYEE RIGHTS UNDER FEDERAL LABOR LAWS</a>

RUBRIK INDIA

Senior Success Guide - Sales cloudTo get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.<h4>At Salesforce, we don’t just build technology we help our customers transform their businesses and achieve faster time-to-value. As a Senior Success Guide, you’ll play a critical role in that journey by blending deep product knowledge, hands-on solutioning, and consultative engagement to accelerate customer adoption and outcomes. You will partner with customers to understand their business needs, align them with Salesforce capabilities, and co-create solutions that drive measurable impact. From leading discovery sessions and facilitating solution discussions, to showcasing platform capabilities through demos and collaboratively building prototypes, you will bring strategy and execution together to help customers unlock value faster. Key Responsibilities * Engage with customers to gather, analyze, and translate business requirements into actionable Salesforce solutions. * Deliver org health assessments by reviewing challenges, analyzing performance and customizations, using tools like Salesforce Optimizer and other Internal tools and providing best practice recommendations with actionable insights. * Deliver advanced security assessments for customers, identifying risks across key domains (application security, authentication, access, data, and coding) and recommending best practices to strengthen security and compliance. * Collaborate with architects, developers, and stakeholders to design scalable, secure, and high-performing solutions, while reviewing and contributing code when needed to troubleshoot and resolve complex platform challenges. * Lead interactive demos, proof-of-concepts, and collaborative solution-building sessions to accelerate feature and cloud adoption. * Build and co-develop solution components with customers to ensure faster return on value. * Deliver expert coaching sessions that provide prescriptive recommendations, best practices, and technical guidance tailored to customer needs to accelerate adoption and drive success. * Provide product education, technical advice, and adoption guidance to ensure customers consistently achieve their business outcomes. * Act as a Subject Matter Expert (SME) for Service Cloud, supporting internal enablement and mentoring other Success Guides. * Partner with Guide Leadership to design and deliver training programs that build team skills and maturity. * Generate positive feedback from customers, internal teams, and leadership by driving measurable outcomes and customer satisfaction. * Show continued professional growth through certifications, Trailhead learning, and staying current with Salesforce innovations. Required Qualifications * Minimum 5 years of development experience in the Salesforce ecosystem and relevant Salesforce certifications including: Required - Salesforce Certified Platform Developer2 Desired -JavaScript Developer, Service Cloud Consultant, System Architect, Field Service Consultant * Preferred Hands-on expertise in Service Cloud capabilities such as Service Cloud Digital Engagement, Service Cloud Voice, Knowledge, Agentforce for Service and Field Service * Experience in developing custom solutions in Salesforce Lightning using LWC and Apex, Proficient in front-end technologies like HTML, JavaScript, and CSS * Familiar with data integration tools and experienced in integrating Salesforce with various business systems, with strong knowledge of SQL, SOQL, Java, JavaScript, SLDS, and custom CSS * Familiarity with platform authentication patterns (SAML, SSO, OAuth). Experience with platform security capabilities (TLS, SSL) * Experience in building scalable solutions using Visualforce, Apex, Web Services, and APIs. * Expertise in Salesforce Flows, Process Builder and advanced declarative automation tools * Experience handling large data volumes, data migration (Data Loader, ETL tools), and performance optimization in Salesforce. * Ability to collaborate with architects, developers, admins, and business stakeholders, translating requirements into scalable solutions * Strong communication skills with an analytical mindset to understand requirements and design effective solutions that meet business needs</h4>Unleash Your PotentialWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this <a href="https://careers.mail.salesforce.com/accommodations-request-form" rel="noopener noreferrer" target="_blank">Accommodations Request Form</a>.Posting StatementSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. <a href="https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal" rel="noopener noreferrer" target="_blank">Know your rights: workplace discrimination is illegal.</a> Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.<h4>Experience Level</h4>Senior Level

Salesforce.com India Pvt Ltd

Customer Success Specialist - US MarketCareer Level - IC2The candidate is expected to have strong technical skills with essential skills such as negotiation, influence, strategic planning, and organizational awareness to execute and deliver the desired goals . Working in partnership with multiple LOBs, the candidate is expected to provide professional support and help in optimizing renewal revenue.<ul><li>Follow up by email and phone on Java SE Subscription renewal contracts.</li><li>For Direct Deals: Create Opportunity IDs, create budgetary quotes, and book renewal deals.</li><li>Update forecasts and communicate status as needed to Java Sales management.</li><li>Work with the Java Sales Channel Support team to enter and book indirect deals.</li><li>Achieve quarterly assigned sales quotas.</li><li>The Customer Success Representative is responsible for actively engaging clients in pursuit of continued renewal of Java SE Subscriptions.</li><li>Build relationships and negotiate with existing customers, being the “go-to” account manager for customers and partners.</li><li>Ensure the accuracy and timely submission of Licenses/maintenance renewal quotes within assigned territory.</li><li>Take an account management approach to identify co-termination and reinstatement opportunities.</li><li>Demonstrates the ability to personally plan for the achievement of performance goals and exceed quota for the assigned territory.</li><li>Maintain accurate forecasts and activities for assigned regions in the CRM.</li><li>Leverage cross-functional resources to achieve results/meet customer needs.</li><li>Handle escalations, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.</li></ul>Career Level - IC2As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing <a href="mailto:accommodation-request_mb@oracle.com" rel="nofollow" target="_blank">accommodation-request_mb@oracle.com</a> or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. <h4>Experience Level</h4>Mid Level

Customer Success Manager - Public SectorJob Requisition ID #25WD91137Position Overview We are looking for a Customer Success Manager who can play a pivotal role in driving the success of our selected customers, specifically in the Public Sector, by overseeing how they are onboarded with Autodesk products and solutions, expanding their impact, and strengthening the partnership we have with government entities and industry governing bodies to shape the transformation of India’s various industries, including Architecture,  Engineering, Construction, Manufacturing, and key industries where Autodesk has a market presence. In this role, you will manage your own portfolio of customers, primarily in the Public Sector, working directly with them to co-create and execute a tailored Success Plan that ensures they derive measurable business value and impact. Additionally, you will leverage data-driven insights and execute proactive outreach, addressing potential risks such as low partnership health, low product usage, or customer churn, ensuring long-term success, retention, and partnership growth. You will collaborate within an ecosystem that includes the Sales teams, Technical Sales teams, Autodesk Channel Partners, Technical Support, and Client Services to ensure the success of an assigned set of accounts. Autodesk offers a flexible working environment, with this role based in Bangalore, India. Although we will prioritize candidates based in Bangalore, we may consider candidates based in other cities in India if the skill sets match.  Autodesk’s goal to strengthen our partnership with the Public Sector in India To strengthen our ongoing partnership with government entities and governing bodies in India, Autodesk has made significant investment into various customer-facing roles in Sales, Technical Sales, and Renewals functions, and you will be the very first Customer Success Manager, ensuring the success of our existing customers. We are looking for a candidate who loves accepting new challenges and who can define their own success, processes, and operations, since this is a brand-new segment Autodesk is stepping into.  Responsibilities <ul><li>Ensure that the assigned set of Public Sector customers maximizes their ROI (Return on Investment) from their partnership with Autodesk. </li></ul><ul><li>Through our partnership with the Public Sector customers, make a positive and sustainable impact on the various industries in India </li></ul><ul><li>Co-create and execute a tailored Success Plan with assigned customers, aligning on their mission-critical priorities, key initiatives, and adoption plans for Autodesk solutions, while driving specific actions to ensure success - aimed at helping customers achieve their desired business outcomes. </li></ul><ul><li>Be the owner and orchestrator of Customer Success planning and execution, holding customers, Autodesk teams, and Channel Partners accountable for various actions. </li></ul><ul><li>Co-document the business value each customer is achieving through Autodesk solutions, capturing these as value stories to demonstrate measurable outcomes and success. </li></ul><ul><li>Assist customers by providing guidance and resources to support onboarding new solutions, identifying and assisting at-risk customers with low product adoption to help them fully utilize the products and services they’ve invested in, reducing churn risk. </li></ul><ul><li>Partner with Sales teams, Technical Sales teams, Autodesk Channel Partners, Technical Support, Client Services, and others to drive customer success motions. </li></ul><ul><li>Participate in regular Account Planning sessions with Sales and Technical Sales teams, identifying targeted accounts to drive success planning activities, engagement strategies, and establish business outcome alignment. </li></ul><ul><li>Monitor customer usage data and other health indicators and translate these into strategies for success, in collaboration with Channel Partners and internal Sales teams. </li></ul><ul><li>Engage confidently with all levels and personas within customer organizations, including contract management, IT administration, end-users, mid-management, and government leadership/decision-makers. </li></ul><ul><li>Throughout the lifecycle, identify opportunities for expanding the business relationship and support the Sales team and Channel Partners in pursuing expansion opportunities. </li></ul><ul><li>Host and invite the right stakeholders to various government and industry events. </li></ul> Minimum Qualification <ul><li>Experience in working for or working with the Public Sector - government entities, industry governing bodies - in driving digital transformation, technology adoption, or providing consultancy is highly preferred. </li></ul><ul><li>Architecture, Engineering, Construction, or Manufacturing industry experience and related digital solutions Sales and Customer Success experience highly preferred. </li></ul><ul><li>Experience in the SaaS industry. </li></ul> The Ideal Candidate<ul><li>5+ years of customer-facing roles in Business Development, Sales, Customer Success, or Business Consulting. </li></ul><ul><li>Demonstrated ability to lead, discover, and uncover the customer's business challenges. </li></ul><ul><li>Experience working for or working with entities with complex structures and various stakeholders. </li></ul><ul><li>Excellent executive and business-level communication skills. </li></ul><ul><li>Customer empathy &amp; customer-first mindset. </li></ul><ul><li>Ability to prioritize multiple complex tasks. </li></ul><ul><li>Collaboration and coordination across multiple internal and external stakeholders. </li></ul><ul><li>Willing to try and define new operating models, processes, and best practices. </li></ul>Learn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!Salary transparency Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Sales CareersWorking in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: <a href="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.autodesk.com%2Fcareers%2Fsales&amp;data=05%7C01%7Canjana.preethi%40autodesk.com%7Cec59d31e67534b47172108db78346db8%7C67bff79e7f914433a8e5c9252d2ddc1d%7C0%7C0%7C638235938792530184%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=MInECJLT1j61jnGXBCxegbFvva69hjYBRoMNG8mPfZ8%3D&amp;reserved=0" rel="noopener noreferrer" target="_blank">https://www.autodesk.com/careers/sales</a>Diversity &amp; Belonging We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: <a href="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.autodesk.com%2Fcompany%2Fdiversity-and-belonging&amp;data=05%7C01%7Canjana.preethi%40autodesk.com%7C7e468118978f4994078f08db772d3f46%7C67bff79e7f914433a8e5c9252d2ddc1d%7C0%7C0%7C638234808438788331%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=dVD8soPEN9XLo990FmFqIU6owiEQ7ceXdn%2B13VuFUyE%3D&amp;reserved=0" rel="noopener noreferrer" target="_blank">https://www.autodesk.com/company/diversity-and-belonging</a>Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).<h4>Experience Level</h4>Mid Level

Autodesk India Pvt Ltd.

Specialist - Customer Success (Mid Tier)<h4>Job Description</h4>Customer Success will proactively engage with customers to provide strategic and tactical guidance to them in order to increase the value they acquire from Freshworks suite of products. Role Requirement:● Engage proactively with customers using the engagement model (based on customer segment) laid out (Experience in the enterprise segment is a plus)● Understand and document customer’s business flow (for large customers) and deep understanding of use-cases● Have deep product knowledge of all product lines. Ability to showcase product demo + work out solutions for business use cases using best product-fit● Aligning with key customer stakeholders to establish a stronger customer relationship management program (stakeholder mapping)● Evaluate how customers manage their Freshworks product suite investment &amp; identify efficiency and effectiveness gains (process &amp; tools)● Promote awareness of the latest innovations Freshworks is releasing (products/features in pipeline)● Work with internal cross-functional teams (product, sales, pre-sales, marketing, product marketing, support etc.) to ensure customer’s issues/solutions are addressed● Work with Program Managers to derive data driven insights/intelligence to run focused and result-oriented customer engagement programs.● Own two key metrics (Increase Product-Adoption &amp; Customer Retention)● Use customer management tools● Implement and support Freshworks compliance and information security processes● In-office role based on alloted shift<h4>Qualifications</h4>● 4-6 years of experience preferably in SaaS Customer Success ● Proven track record of establishing themselves as a strategic trusted advisor to clients● Must be able to take complex client and vendor concepts and articulate them to an audience of varying perception levels● Very Strong written and verbal presentation/communication skills (ESSENTIAL)● Self-starter who can own ongoing customer success of both large and small clients● Ability to report and share client’s status on a timely/pre-defined interval● Minimum Graduation / Bachelor's Degree is mandatory<h4>Additional Information</h4>At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.<h4>Experience Level</h4>Mid Level

Freshworks

Senior Customer Success SpecialistJava SE is the most common platform for enterprise systems and ISV applications today. Oracle Java SE Subscription and Oracle Java SE Desktop Subscription are Oracle's solutions for enterprise developers and ISVs running mission-critical applications and infrastructure on the Java SE platform. Java Platform, Standard Edition (Java SE) lets enterprises develop and deploy Java applications on desktops and servers. Java offers the rich user interface, performance, versatility, portability, and security that today's applications require.You can go through the link below for more details:https://www.oracle.com/technetwork/java/javaseproducts/overview/index.html https://www.oracle.com/technetwork/java/javaseproducts/overview/javasesubscriptionfaq-4891443.htmlWhat will you do:The Customer Success team is designed to be the primary team following up on high-run-rate Java SE Subscription renewal transactions. This role involves writing formal email correspondence and following up with Java Sales customers for the express purpose of renewing Java SE Subscription contracts. This role is a sales support role to the Customer Success team and involves very high volumes of correspondence and follow-up. They are responsible for understanding and orchestrating Oracle's Java SE Subscription Renewal workflow, follow-up, and deal processes, as well as being the direct link between our volume Java SE Subscription customers and the Customer Success team. This team is an extremely valuable asset to the Customer Success organization to ensure clear and concise communication, notifying renewal prospects of renewal dates, pricing, contracts, and bookings. These new, specific, Customer Success positions would report directly to Java Sales.What will you do:With relevant knowledge of customer relationship management, the Customer Success Representative supports commercial management activities to ensure the timely renewal of Oracle Maintenance contracts with existing customers for the Asia-Pacific region. The Renewal Representative should be able to educate and deftly guide customers throughout the process, thereby delivering an excellent customer experience while effectively executing renewal plans.The candidate is expected to have strong technical skills with essential skills such as negotiation, influence, strategic planning, and organizational awareness to execute and deliver the desired goals . Working in partnership with multiple LOBs, the candidate is expected to provide professional support and help in optimizing renewal revenue.<ul><li>Follow up by email and phone on Java SE Subscription renewal contracts.</li><li>For Direct Deals: Create Opportunity IDs, create budgetary quotes, and book renewal deals.</li><li>Update forecasts and communicate status as needed to Java Sales management.</li><li>Work with the Java Sales Channel Support team for entering and booking indirect deals.</li><li>Achieve quarterly assigned sales quotas.</li><li>The Customer Success Representative is responsible for actively engaging clients in the pursuit of continued renewal of Java SE Subscriptions.</li><li>Build relationships and negotiate with existing customers, being the “go-to” account manager for customers and partners.</li><li>Ensure the accuracy and timely submission of Licenses/maintenance renewal quotes within the assigned territory.</li><li>Take an account management approach to identify co-termination and reinstatement opportunities.</li><li>Demonstrates the ability to personally plan for the achievement of performance goals and exceed quota for the assigned territory.</li><li>Maintain accurate forecasts and activities for assigned regions in the CRM.</li><li>Leverage cross-functional resources to achieve results/meet customer needs.</li><li>Handle escalations, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.</li></ul>Shift : UKCareer Level - IC3As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing <a href="mailto:accommodation-request_mb@oracle.com" rel="nofollow" target="_blank">accommodation-request_mb@oracle.com</a> or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. <h4>Experience Level</h4>Senior Level

Customer Success Specialist – OTC, India Job Family Group:Commercial and Retail Worker Type:Regular Posting Start Date:September 29, 2025 Business unit:Downstream and Renewables Experience Level: Early Careers Job Description: What's the roleCustomer Operations is the umbrella organization for the Downstream customer-related processes, which encompasses the entire chain of customer-facing activities. We partner with more than a dozen Downstream businesses and functions, including Lubricants, Marine, Aviation, Specialties, Retail, Fleet Solutions, Trading &amp; Supply, Finance Operations and Credit.Customer Operations make a huge impact on our customer’s experience and our businesses’ performance through our interactions. This job plays a critical role in delivering for the customer, so our customers choose Shell more often and in preference to our competitors, and ultimately generating higher returns for Shell.The COS Order to Cash supports our customer’s daily operations, delivering all relevant services to the customer from product ordering till collection of cash.  The COS Order to Cash owns ordering, delivery, invoicing and cash collection process. This role makes sure Customers find it easy to do business with Shell by providing a best-in-market Customer experience.What you will be doingThis role may involve some or all the responsibilities listed below, depending on operational needs. The businesses supported include, but are not limited to, Global Commercial, Commercial Fleet, and Retail sectors. The role encompasses servicing all customer tiers, including Key Accounts and Platinum Customers, with a primary focus on managing inbound calls, emails, and chat.<ul><li>Place and amend orders, liaising with fuels &amp; lubricants supply chain &amp; credit service partners as required.</li><li>Manage delivery of orders – take ownership of delivery status enquiries and troubleshooting; proactively track and update Business Partners as required</li><li>Handle and resolve all queries from Customers.</li><li>Schedule standard and non-standard orders</li><li>Process Returned Product</li><li>Block Order Management – Monitor open orders, review order status and action blocked orders.</li><li>Handle basic Customer credit enquiries on cash allocation and debt collection, including direct debit rejections, allocations, refund/write-off/write on management, Cash, and non-cash security handling.</li><li>Own the end-to-end Disputes process, which includes logging of dispute, undertaking initial investigation and root cause analysis, liaising with key interfaces to resolve disputes. Close the loop with Customer on case outcome and confirm closure of case.</li><li>Manage Customer complaints, feedback, and compliments. Liaise with resolution owners, and other Service Partners as required. Close the loop with customers.</li><li>Manage and monitor Retailer/Distributor/Reseller complaints through to resolution.</li><li>Ensure ordering issues are visible and managed in accordance to service level agreement.</li><li>Support and proactively encourage uptake and utilisation of online services.</li><li>Act as first level support for system interface errors.</li><li>Assist in online services setup for system-to-system setup with existing Customers.</li><li>Work with Customer IT teams to resolve issues and manage internal processes.</li><li>Build strong relationship and deliver effective e2e analysis with Leadership/all key stakeholders.</li><li>Drive Continuous Improvement Culture, identify, align and implement improvement initiatives with all key stakeholders.</li></ul>What you bring<ul><li>Ideal candidates are fresh graduates passionate about customer service or customer experience or with less than 2 years of working experience</li><li>Any Bachelor's Degree or equivalent</li><li>Proficient in Hindi and English language is mandatory</li><li>Can join immediately</li></ul>What we offerYou bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself.<ul><li>Progress as a person as we work on the energy transition together.</li><li>Continuously grow the transferable skills you need to get ahead.</li><li>Work at the forefront of technology, trends, and practices.</li><li>Collaborate with experienced colleagues with unique expertise.</li><li>Achieve your balance in a values-led culture that encourages you to be the best version of yourself.</li><li>Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.</li><li>Grow as you progress through diverse career opportunities in national and</li><li>international teams.</li><li>Gain access to a wide range of training and development programmes.</li></ul>An Inclusive &amp; Progressive Place to Work <ul><li>To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we’re nurturing an inclusive environment – one where you can express your ideas, extend your skills, and reach your potential.</li><li>We’re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we’ll take it from there.</li><li>We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.</li><li>We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.</li></ul>Shell in India Shell is a diversified energy company in India with 13,000 employees, and presence in Integrated Gas, Downstream, Power, Renewable and Upstream. Additionally, we have deep capabilities in R&amp;D, digitalisation, and business operations.Our global strategy, Powering Progress, is designed to generate value for our shareholders, customers, and the wider society, and focuses on creating more value with less emissions. The strategy supports our purpose of providing more and cleaner energy solutions, with the aim of profitably transforming Shell into a net-zero emissions energy business by 2050. As India moves towards its target of net-zero emissions by 2070, Shell India aims to play a leading role in securing vital energy for today, while investing in, and helping to build, the energy system of the future through strategic investments in the country.Our Lubricants business serves over 50,000 consumers through a strong network of over 200 distributors, and operates an end-to-end value chain that spans conceptualization, development, and production at a world-class blending plant at Taloja. Through our 350-plus retail stations, we offer an integrated mobility experience including fuels, cafes, and convenience stores, with a prominent network of EV recharging facilities.Shell owns and operates a LNG re-gasification terminal at Hazira, Surat, with a capacity of 5 MTPA and a LNG truck-loading unit that plays a crucial role in helping meet India’s growing demand for gas across sectors. In 2022, Shell acquired Sprng Energy in a $1.55 billion deal to build an integrated energy transition business in the country. Sprng is a leading renewable energy company in India which develops and manages solar, wind, and hybrid power generation facilities and infrastructure.Our three capability centres across Bangalore and Chennai serve as a technology and innovation powerhouse for Shell globally, working as a delivery engine for core technical, digital, and finance processes: pioneering digital innovation and cutting-edge technologies across the energy sector. We also have strong academic partnerships and collaborations with leading universities and technology institutes to accelerate decarbonization efforts within the energy sector.We are committed to positively contributing to the communities in which we operate through programmes on STEM Education, Skilling, and Livelihood across India. We nurture and invest in startups developing initiatives focused on accelerating energy innovation through programs such as Shell E4 and Shell Eco-marathon. We also have strategic investments in new energy companies such as Husk Power, d.light, Orb Energy, and Cleantech Solar.- DISCLAIMER:Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.

Shell India Markets Pvt Ltd

Customer Success Mgmt SpecialistSkill required: Digital Inside Sales - Inside Sales Designation: Customer Success Mgmt Specialist Qualifications:Any Graduation Years of Experience:7 to 11 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? "•	Ensure new customers see immediate success and value by providing technical help during onboarding and post go-live phase
•	Coordinate and execute activities with customers via web-based meetings, phone, and email throughout the various stages of onboarding 
•	Churn Risk Identification: Monitor customer health scores and usage data to identify early signs of dissatisfaction or potential churn.
•	Retention Strategies: Develop and implement targeted retention strategies to address customer pain points and improve satisfaction.
•	Customer Feedback: Collect and analyze customer feedback to identify areas for improvement and work with internal teams to address these issues.
•	Execute high level troubleshooting and drive resolution of customer issues as quickly as possible.
•	Provide recommendations for upsell and cross sell of Vertex solutions
•	Identifying and assessing
The team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles.
Provide support for lead/opportunity generation: conduct calls / send emails / connect via social media to generate leads, schedule first meetings for sales/pre-sales, conduct customer surveys, identify participants for events, and bring awareness of the product or offering on behalf of sales/marketing teams." What are we looking for? "Experience in working on 
·	MS Office Suite
·	Salesforce
·	Gainsight
·	Power BI
·	Smartsheet

•	Bachelor’s degree and 2-plus years of relevant work experience, preferably in Cloud technology implementation, project management and support
•	Experience in implementing solutions on Major cloud platforms
•	Proven track record of onboarding and supporting customers to deliver high customer satisfaction, advocacy, and loyalty
•	Experience navigating and steering customer engagements to completion with a high level of customer satisfaction
•	Strong listening and verbal communication skills
•	Familiarity with common customer success and CRM platforms such as Salesforce, Gainsight etc. 
•	Experience in the enterprise, XaaS, cloud, or services space
•	An affinity for getting to know people and helping them solve their business problems
" Roles and Responsibilities: "••	Ensure new customers see immediate success and value by providing technical help during onboarding and post go-live phase
•	Coordinate and execute activities with customers via web-based meetings, phone, and email throughout the various stages of onboarding 
•	Churn Risk Identification: Monitor customer health scores and usage data to identify early signs of dissatisfaction or potential churn.
•	Retention Strategies: Develop and implement targeted retention strategies to address customer pain points and improve satisfaction.
•	Customer Feedback: Collect and analyze customer feedback to identify areas for improvement and work with internal teams to address these issues.
•	Execute high level troubleshooting and drive resolution of customer issues as quickly as possible.
•	Provide recommendations for upsell and cross sell of Vertex solutions
•	Identifying and assessing potential risks of churn and developing and implementing risk mitigation strategies
•	Monitoring and reporting on the effectiveness of risk management processes
•	Collaborating with various departments to ensure risk management practices are integrated into daily operations
•	Set and manage expectations monitoring customer’s achievements, and measuring KPIs and success metrics to minimize risks of churn
•	Where required, coordinate effectively with client agencies and third parties to drive desired outcomes 
•	Become well versed in all solutions and be current with product knowledge and new updates 
•	Maintain records of any issues, questions, or requests; collaborate across internal teams to identify areas for continued improvements; and help streamline onboarding processes 
•	Provide regular communication on the status of implementation both internally to the account team and externally to customer sponsors and executives 
•	Provide insightful suggestions for improvements and enhancements that can be executed by-product and development teams.
"

Accenture India Private Limited

Executive - Customer SupportThe Customer Success Specialist is a client-facing (HR and Recruiters) role, who works to engage and enable our customers to maximize the full value of the Monster.com platform. As the trusted advisor and advocate for our customers, the Customer Success Specialist manages the relationship and customer health for the assigned customers throughout the post-sales lifecycle. The Customer Success Specialist will guide the customer with best practices and training sessions to drive product adoption. This role requires to partner with Client, Product, Technical Specialists, Marketing and Support teams within Monster.com to enhance customer adoption. To achieve a trusted advisory role for customer, this role requires to be good in domain and technical aspects, ability to learn, research and present. Note: This role needs to work from Office (Monster.com Hyderabad Office) A typical work day in the life of Executive /Senior Executive Customer SuccessSpecific responsibilities include:﻿- Regular pro-active follow ups with end users on the services.- Conduct telephonic/online trainings for the recruitment team on diversified Monster products.- Monster usage and amplify their ROI.-Responsible to cultivate the account and bring in the renewals.-Promote and pitch in new Monster products before customers.-Handle client's issues effectively and resolve them timely.-Branding calendar to be executed and made for every customer.-Usage reports to be made, monitored and shared with customer on a consistent manner.-Collaborating with Sales team and other functions to deliver the best-in class service.- Focus on CSAT and FCR scores.- Ensure the best resolution over call / Email.- Adhere to prescribed compliance standards.- Ability to work in a team and contribute to the overall success of the department.Good attention to detail and a consistent approach.- Flexible in attitude and approach to the demands created by the role with a best practice approach to Customer Success, at all times.- Strong self-management skills.- Dot com space &amp; Recruitment knowledge will be a boon. Employment Type 
Full-time

Quess Corp Limited

Senior Executive - Customer SuccessExecutive/Sr. Customer SuccessThe Customer Success Specialist/Executive is a client-facing (HR and Recruiters) role, who works to engage and enable our customers to maximize the full value of the Monster.com platform. As the trusted advisor and advocate for our customers, the Customer Success Specialist manages the relationship and customer health for the assigned customers throughout the post-sales lifecycle. The Customer Success Specialist will guide the customer with the best practices and training sessions to drive product adoption.This role requires to partner with Client, Product, Technical Specialists, Marketing and Support teams within Monster.com to enhance customer adoption. To achieve a trusted advisory role for customers, this role requires to be good in domain and technical aspects, ability to learn, research and present.Objectives of this Role: <ul><li>Own overall relationship with assigned clients, which includes managing on-boarding, training, increasing adoption, ensuring retention, and high levels of customer satisfaction</li><li>Establish a trusted and strategic advisor relationship to help drive continued value of our products and services</li><li>Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team</li><li>Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings</li><li>Maintain existing customer success metrics and data as directed</li><li>Ability to work in a team and contribute to the overall success of the department</li><li>Good attention to detail and a consistent approach.</li><li>Flexible attitude and approach to the demands created by the role of the best practice approach to Customer Success, at all times. </li></ul> Daily and Monthly Responsibilities:<ul><li>Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them</li><li>Conduct telephonic training for the recruitment team on diverse Monster products.</li><li>Engage with HR Recruitment team to drive Monster usage and amplify their ROI.</li><li>Responsible to cultivate the accounts and bring in the renewals.</li><li>Maintain customer health and introduce new, valuable features as they become relevant on the customer journey.</li><li>Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals</li><li>Facilitate interaction and workflow with Internal teams to ensure deliverables are on time</li><li>Collaborate, problem solve, and/or strategize upcoming client meetings.</li><li>Prepare necessary documentation or visuals for client to demonstrate performance of campaigns; analyze trends in C-Sat/FCR scores to identify areas of improvement</li><li>Work cross-functionally with product, sales, and support team members to foster a strong sense of community and information sharing.</li><li>Ensure the best resolution over call / Email.</li><li>Adhere to prescribed compliance standards.</li></ul> Required Skills and Qualifications:<ul><li>1-5 years of experience in HR, Customer Service (B2B), Account management (B2B), or Recruitment. (Dot com space knowledge will be a boon.)</li><li>Strong verbal and written communication, strategic planning, and project management skills</li><li>Analytical and process-oriented mindset</li><li>Comfortable working across multiple departments in a deadline-driven environment</li><li>Active team player, self-starter, and multitasker who can quickly adjust priorities</li></ul>

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