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Rashtrapati Bhavan

Noida Electronic City

Description

We are seeking a Senior Customer Relationship Manager to join our team in India. In this role, you will be responsible for managing client relationships, ensuring customer satisfaction, and driving engagement strategies. You will play a key role in understanding customer needs and aligning our services to meet their expectations.

Responsibilities

Develop and maintain strong relationships with clients to understand their needs and ensure satisfaction.
Manage customer accounts and act as the primary point of contact for all customer inquiries and issues.
Collaborate with cross-functional teams to enhance customer experience and improve service delivery.
Analyze customer feedback and data to identify trends and opportunities for improvement.
Develop and implement strategies to increase customer retention and loyalty.
Prepare regular reports on customer relationship metrics and present them to management.


Skills and Qualifications

Bachelor's degree in Business Administration, Marketing, or related field.
Strong interpersonal and communication skills to effectively interact with clients and team members.
Proven problem-solving skills and the ability to handle difficult situations with diplomacy.
Experience with CRM software and Microsoft Office Suite (Excel, Word, PowerPoint).
Strong analytical skills to interpret customer data and feedback.
Ability to work independently and as part of a team in a fast-paced environment.




Ufirm Technologies Private Limited

Senior Customer Relationship Manager

Rajajipuram

Park Road




Roles and
Responsibilities 
 
· 
Be
responsible for the team’s overall performance.
• Ensure timely and
effective completion of assigned tasks.
• Resolve queries in
exceptional situations and escalate them, when required (by following proper
channels).
• Compile and publish
reports on teams’ performance reports on set frequencies
(Daily/Weekly/Monthly etc.).
• Coordinate periodic and
regular meetings with other Team Leaders, Trainers and Managers to discuss
process impediments, needed resources or issues/delays in completing the
task.
• Provide the team with a
vision of the process objectives.
• Motivate and inspire
team members not only to achieve but exceed customers expectation by leading
them by examples.
• Be sensitive to the
needs of the team members and create an environment oriented to trust, open
communication, creative thinking, and cohesive team effort.
• Facilitate problem
solving and collaboration.
• Conduct quality
analysis on the listings processed by moderators, ensure teams quality is up
to the set benchmark.
• Keep the
Managers/Leaders informed of task accomplishment, issues and status.
• Focus on accelerating
teams’ performance.
• Understanding towards
business/organization objectives.


• Willingness to add value to company’s Culture, Mission and Vision




Desired Candidate
Profile 
Proven work experience as
a team leader or supervisor
• In-depth knowledge of
performance metrics
• Organizational and
time-management skills
• Decision-making skills
• Degree in Management or
training in team leading is a plus
· 
Good
PC skills, especially MS Excel
• Excellent communication
and leadership skills


 
Preferred Skills:
·      Strong communication skills in English
.      Team Handling
 
Critical Competencies:
·      Customer Service
·      Good analytical skills
·      Must be very good with data representation
·      Must be very good with MS Excel
·      Time Management
·      Ability to multi-task


Teleperformance

Team Leader

NSEZ Noida

📋 Job Description:
Join our team as a Customer Service Executive for the International process! You’ll handle chat (70%) and voice (30%) interactions, ensuring quick and effective resolution of customer queries.
🔑 Key Responsibilities:
Handle customer inquiries via chat and voice channels.
Maintain strong communication and problem-solving skills.
Achieve target AHT while ensuring customer satisfaction.
Stay calm and professional under pressure.
Collaborate with team members to enhance service quality.

🎓 Requirements:
Education: Graduates preferred (Undergraduates with min. 6 months BPO/chat experience can apply).
Excellent written and verbal communication skills.
Willing to work in graveyard shifts.
Immediate joiners preferred.

🗓 Working Conditions:
5 days working, 2 rotational week-offs
Shift: Night / Graveyard
No cab facility

📅 Interview Timing: 2:00 PM – 3:00 PM
Please share details to ayesha@lltech.in


LL Tech Solutions Private Limited

International BPO Executive

Vibhuti Khand

ob Title: Customer Care Executive
Employer: Prajjwal Sen
 📞 Contact: 6392703795
 📍 Location: R505, Bhavya Corporate Towers, Vibhuti Khand, Gomti Nagar, Lucknow, Uttar Pradesh
Salary: ₹12,000 - ₹70,000 per month
 (Fixed: ₹12,000 - ₹45,000 + Incentive: up to ₹25,000)
Perks:
 ✅ Overtime Pay
 ✅ 5 Working Days
Industry: Outsourcing – BPO/BPM
 Process: International BPO
Education: Minimum 12th Pass
 Language: Intermediate English
Job Description:
 We are hiring enthusiastic Customer Care Executives for an International BPO process. The role involves handling customer queries, providing accurate information, and ensuring excellent service through calls or chats.
Responsibilities:
Interact with international customers professionally.
Resolve customer queries and complaints efficiently.
Maintain accurate call logs and records.
Meet daily/weekly performance targets.
Ensure high-quality customer experience.

Requirements:
Good communication skills in English.
Basic computer knowledge.
Freshers and experienced candidates both can apply.
Willing to work in rotational shifts (as per international process).

Join us for a great learning experience and excellent earning potential!


Rani Savita Info Hub Private Limited

Customer Care Executive

Johar Chowk

📞 Job Title: Customer Support Executive
 🏢 Company: Deep Life Savers
 📍 Location: Lucknow(Work from Home, we need hindi speaking candidates)
 👩 Gender: Female
 🎓 Education: 12th Pass
 🗓️ Age: 18 – 45 Years
 🕒 Shift: Day (Full Time)
 💼 Experience: Freshers Can Apply
 🗣️ English: Not required
 💰 Salary: ₹25,000 – ₹45,000 (Fixed) + ₹7,500 Incentives
✨ Job Summary:
Join Deep Life Savers as a Customer Support Executive and provide exceptional assistance to our customers — all from the comfort of your home!
💻🎧If you have good communication skills, a pleasant voice, and a customer-first attitude, this is the perfect role for you. 🌟
📞 Key Responsibilities:
Handle inbound & outbound customer calls politely and professionally ☎️
Resolve customer queries and ensure satisfaction 🌸
Maintain accurate customer interaction records in the system
Follow up on inquiries and support repeat customer engagement
Build positive customer relationships with clear communication and empathy 💬
Work closely with the team to achieve support and service goals

💡 Skills Required:
Customer Service | Telecalling | Customer Support | Voice Process | CRM Handling | Communication | Domestic BPO | Voice Modulation | Customer Relationship Management
🎁 Perks & Benefits:
✨ Work from Home
✨ PF & ESI (ESIC)
✨ Annual Bonus
✨ Mobile & Internet Allowance
✨ Attractive Incentives


Deep Life Savers

Customer Support Executive

Raja Mandi

Panchkuian

🚀 Hiring for Jaipur – MNC BPO 🚀
💼 Role: Customer Care Executive & Technical Support Executive
 💰 CTC: ₹27,000 – ₹41,000
 📍 Location: Jaipur, Rajasthan
 🏢 Work Mode: Work from Office Only
🕒 Shift: US Shift Timings
 🗓️ Working Days: 5 & 5.5 days culture
✨ Why Join?
 ✅ Excellent career growth with a top MNC
 ✅ Professional & world-class work environment
 ✅ Attractive salary & benefits
📞 Interested candidates can connect with HR Agila – 9787412263


Sector 93A, Noida

Job Summary:

We are looking for a motivated and detail-oriented CRM Executive with 1 to 1.5 years of experience in the real estate industry. The ideal candidate will be responsible for managing client relationships post-sales, ensuring smooth communication, handling documentation, coordinating with internal teams, and improving overall customer satisfaction.

Key Responsibilities:

Handle all post-sales customer interactions to ensure a smooth onboarding experience.
Maintain and update customer data in CRM software (e.g., Salesforce, Zoho CRM, or similar).
Coordinate with sales, legal, accounts, and operations teams to resolve customer queries and ensure timely handover and documentation.
Assist customers with queries regarding payment schedules, agreements, registration, possession, etc.
Follow up with clients for pending documentation, payments, and other formalities.
Monitor customer feedback and escalate issues where necessary.
Generate regular CRM reports and dashboards for management review.
Maintain records of customer communications and transactions.
Support customer engagement initiatives and post-sales service campaigns.
Key Requirements:1 to 1.5 years of experience in CRM or client servicing in the real estate industry (preferred).
Bachelor's degree in any discipline.
Proficiency in CRM tools and Microsoft Office (especially Excel and Word).
Strong verbal and written communication skills.
Excellent interpersonal and problem-solving abilities.
Organized, detail-oriented, and able to handle multiple tasks simultaneously.


Preferred Skills:

Knowledge of real estate sales cycles and post-sales processes.
Familiarity with local RERA regulations (if applicable).
Experience with ERP/CRM systems like Salesforce, Zoho, HubSpot, etc.




Wealth Clinic Pvt Ltd

CRM Executive

Hi Candidates,
 
Hope you are doing good.
 
I have an open position for an Inbound Customer Care Executive (International Process, Voice and Chat ) and would love to discuss if you're interested.

Job Description:
·       Position: Inbound Customer Care Executive (International Process, Voice, Chat and Tech Support)
·       Location: Sector 81 Noida
·       Salary: Up to 40K / Month
·       Interview Mode: Virtual and F2F
 
For Voice Process -- 6+ Months Experience in International BPO in Voice is Mandatory.
For Chat Process -- 12+ Months Experience in International BPO in Chat is Mandatory.
For Tech Support -- 12+ Months Experience in International BPO in Tech Support is Mandatory.
 
Key Requirements:
·       6+ months of experience in an International BPO is mandatory.
·       Handling basic customer queries related to telecom bills and providing customer resolution.
·       Strong communication, interpersonal, and comprehension skills.
·       Providing support to international customers.
·       Willingness to work in US shifts (Night Shift).
·       For Tech support -- Should have experience with networking ,It, routing ,switches, modem, IP address DNS, DHCP, wifi ,internet ,VPN ,Firewall.
Its 5 Days working, company will provide both side cabs, Meals and PF etc.
 
If you are comfortable with the job description, please reply with your updated resume at sameer@rknjobs.com. I will then give you a call to finalize things and schedule your interview.
 


RKN Business Solutions

Noida, Sec 65

Fresher and experience both can apply
Follow pre-arranged scripting while adhering to filters and criteria.
Implement the sales process meticulously to achieve high conversion rates
Manage calls transferred by the Telemarketing (TM) team.
Qualify and engage clients to promote and sell services (Hardcore Sales).   Oversee the end-to-end sales process, including managing agreement signings.
Conduct outbound telemarketing calls using both dialer and manual methods



Talentchase Global Consultancy Private Limited

Noida Sector 142

Customer Service - Voice & Chat
5 Days working
Location - Noida, Jaipur & Gurugram
Freshers/Experienced
Good communication skills
Relocation Bonus-10K (For Jaipur location)
Cab facility
Contact-
Ridhi - 9783898391


HIRING FOR CUSTOMER CARE EXECUTIVE
Location : NOIDA

Salary : 23k - 42k CTC

Requirements:

- UG/Graduates both can apply
- Fresher / Experienced both can apply
- Immediate joiners only
- Excellent communication skills are required.

Interested can drop their resume on 

➡️ HR BINEETA : 9622399891
➡️ HR SHRISHTI : 8079005766



Sector 63, Noida

A CRM in real estate manages and analyzes customer interactions and data throughout the client lifecycle. Key responsibilities include streamlining communication, automating tasks, and ensuring optimal customer satisfaction.

Skill Set Required :
Advanced Excel
Professional Letter / Mail Drafting
Good Communication




Sang Infratech Private Limited

Customer Relations Executive -Real Estate

Roles & Responsibilities:
·        Ensuring Documentation and following of process in booking login in system and at developer
·        Branch Reports (sales report, Event Report, and other daily basis data reports required by Heads)
·        All Builder and project reconciliation
·        Project Empanelment
·        Coordination for booking login at builder and builder receiving for booking login branch and teams
·        KYC pendency working All Types for STS updating, NOC and Discount note , Debit Note Process
·        Branch MIS working from time to time as required by Branch Head
·        Branch MIS report
·        Handling Client escalations
 
Education and Experience Requirements:
Bachelor’s degree preferred
Two to four years of Sales Operations experience
Job Types: Full-time, Permanent




Operations Executive CRM

Noida Sector 46

Roles & Responsibilities:
• Lead and manage the operations team to ensure efficient handling of bookings
• Coordinate between operations and marketing teams, customers, partners &vendors to improve service execution
• Manage end-to-end business operations, handle queries, complaints, escalations and ensure smooth execution of processes
• Ensure consistent supply by onboarding new partners& vendors and launch new cities and services
• Provide training and motivation to the team, ensuring high level of employee satisfaction and employee retention
• Define and analyze metrics and KPIs to efficiently track progress 

Perks: 
• Rewards, Incentives& Bonuses
• Special Meals& Food Trials
• Startup Exposure
• Full of Learnings

Other Details:
• Need people who are energetic, confident and street smart
• Great communication and soft skills
• Foodies are preferred


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Customer Support Jobs In Uttar Pradesh State - 234 Verified Vacancies

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CRM Executive

Customer Support Executive

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Customer Care Executive

Customer Relations Executive -Real Estate

Operations Executive CRM

Senior Customer Support Executive