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Customer Support Executive

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Porur

Vadapalani

Le Intelligensia

I.I.T.Main Gate

Goregoan East

We are looking for candidates who have experience in Customer service field. The company is into the Ecommerce (Food) industry. Candidates who have worked into the ecommerce industry will have an added advantage:

Key Responsibilities
Customer Support / Communication

Respond to customer queries via WhatsApp, Email, Chat, and/or Calls about order status, delays, COD confirmation, returns, refunds, etc.
Provide accurate, courteous, and timely updates to customers regarding tracking, delivery, and any issues.
Record and escalate serious or recurring issues.

Order Tracking

Monitor all shipped orders in transit; identify delayed / stuck / lost shipments.
Coordinate with courier/logistics partners to get real-time information on delivery/return statuses.
Update customers proactively if there are delays, partial shipments, or any logistics issues.

RTO (Return to Origin) / Failed Deliveries Handling

For COD orders: call and confirm order / address details to minimize delivery failures.
Analyze reasons for returns or failed deliveries; work with courier / fulfilment to reduce recurring causes.
Keep track of RTO metrics; suggest process improvements (e.g. better phone confirmations, address verifications).

Coordination & Internal Processes

Liaise with operations team (packing / dispatch / warehouse) to track readiness of orders.
Maintain data/records of order tracking, returns, customer interactions, RTO reasons.
Use internal dashboards / tools (e.g. Shopify, courier dashboards, CRM) to ensure visibility.
Suggest improvements in process to reduce delays, improve customer satisfaction.

Reporting

Daily / weekly reporting on metrics like number of queries, order tracking exceptions, RTO rate, average delivery time, customer satisfaction.
Use insights to propose changes (e.g. change courier partners, change packaging, improve address verification).

Customer Feedback

Collect customer feedback (post-delivery) to understand the experience.
Work with marketing / operations to act on feedback (packaging, delivery issues, etc.).

Working hours: 6 days/week depending on business; important to handle peak times (order dispatch and tracking).



Krismel Consultants

Aai Tuljabhavani Chk

Hi Folks,
Digitide Solutions is hiring candidates for Customer Support Executive
1. Any HSC Passed / Graduates can apply.
2. Good English comms required.
4. Salary will be up to 25k CTC (15000 to 20000 in hand) (Depending on experience and selection in interview)
5. Flexible shift timings/Sunday off.
6. Work from office.


Digitide Business solutions

Dombivali west

easy process easy selection
pickup and drop
day 1 salary
MNC COMPANY
Good work environment



Teleperformance

Lokim Company

Hi Folks,
Digitide Solutions is hiring candidates for Customer Support Executive
1. Any HSC Passed / Graduates can apply.
2. Good English comms required.
4. Salary will be up to 25k CTC (20500 inhand) (Depending on experience and selection in interview)
5. Flexible shift timings/Sunday off.
6. Work from office.


Perungudi

Roles & Responsibility:
 Providing administrative support for processessuch asinventory control, data entry, and claims 
management.
 Uphold quality and compliance standards while carrying out particulartasks.
 Ensuring many processesrun smoothly and in an efficient manner.
 Provide accurate and timely communication with internal and externalstakeholders.
 Assist in the implementation of new systems, policies, and processes.
 AI can analyze ticket detailsto automatically route them to the appropriate team orspecialist.
 Scripting and automation tools:
 Analysts can use AI to automate repetitive tasks like software installations and user 
provisioning.
 Analyzing Data for Insights
 They must possessstrong organizational and communication skills, as well as an understanding 
of technology.
 They must be able to work independently and collaboratively, as well as have a keen eye for 
detail and accuracy.
 Associates must also keep up-to-date on the company’s developments and understand the roles 
of other employees.
 AI can analyze historical data to predict potential issues and proactively address them before 
they impact users.
 The job requires proficiency in computer applicationssuch as Microsoft Office, Microsoft Excel, 
and other related software of CRM.
 AI can analyze user data to recommend specific training resources and documentation for 
improved self-service
 Capabilities to Improving Customer Service and AI-powered analytics dashboards
 Can provide real-time insights into ticket volume, resolution times, and usersatisfaction, 
allowing for proactive adjustments to improve the support experience.


Buzzworks Business Solutions

Ahmedabad (Rural) District Court

Sardar Patel Cross Road

Candidates must have knowledge of Android Mobile Phones, he or she has to support over call for software installation process for out IT company


Techmitsu Lab Inc.

Bhandup West


Handle inbound and outbound customer calls in a professional and timely manner.
Assist customers with inquiries related to products, prescriptions, orders, and deliveries.
Provide accurate and up-to-date product and service information.
Coordinate with internal departments (such as pharmacy, logistics, and billing) to resolve customer concerns efficiently.
Maintain detailed records of customer interactions, transactions, comments, and complaints.
Ensure high levels of customer satisfaction and contribute to building long-term relationships.
Adhere to defined quality and performance metrics, including Average Handling Time (AHT), First Call Resolution (FCR), and Customer Satisfaction Score (CSAT).
Educate customers on the benefits and safety of using generic medicines.
Encourage and guide customers through the process of switching from brand-name to generic medicines.
Requirements:

Proven experience in a customer service or call center role (preferably in a healthcare or pharmaceutical setting)
Excellent communication and interpersonal skills
Ability to manage multiple tasks and resolve issues efficiently
Basic understanding of pharmaceutical products and terminology is a plus
Proficiency in using CRM software and call center systems
Empathetic, patient, and customer-oriented mindset


Zeno Health

Subramanya Nagar

Kaval Byrasandra

Provide real time chat support.
Deliver empathetic, problem-solving assistance to resolve customer issue effectively.
Communicate clearly in English, Hindi and Kannada with Excellent Typing Speed.
Handle Multiple Chat Conversation, Ensuring prompt and accurate responses.
Explain Product feature, eligibility, and financial option with clarity.
Maintain customer records and update CRM system accurately.
Escalate complex cases to appropriate teams while following company protocols.
Adhere to data privacy, company policies, and maintain professional chat etiquette.



  


Hagnos Marketing and Consulting

Electronic City, Bangalore

English + Gujarati /Bengali /Hindi candidates profiles for the interview.

Required skills and qualifications:
•	Strong written and verbal communication skills with neutral Indian Accent.
•	Ability to communicate calmly and diplomatically with patients & co-workers.
•	Keen attention to detail, especially involving checking patient details and update the proper information in relevant tool.
•	Proficient in customer service
•	Active listening and comprehension skills
•	Strong customer service skills.
•	Ability to build positive relationships with patients.
•	Education qualification: Degree/10 + 3 years Diploma pass / +2 would be the minimum qualification.

Typical duties and responsibilities:
•     Handling the calls with good communication skills professionally. Can speak fluently Hindi and English language as per region.
•     Language Combination required: English + Gujarati / Bengali.
•     Patient centric and Excellent interpersonal and communication skills
•     Knowledge of medical terminology is a plus · Ability to apply knowledge of CC procedures and carry out tasks accordingly.
•     Help patients on booking appointments or an enquiry on inbound calls/Outbound calls/E-mail
•     Log in hours (Total hours 10:00:00 hrs. & Production hours – 9:00:00 hrs.) to be completed adhering to the break schedules & being punctual.
•     Shift Hours: 24/7 window for Male employees and a rotational day shift for Females (any 10 hours login between 6am to 9pm)
•     Quality & AHT to be maintained as per process requirement
•     Always be updated with the Process knowledge & daily updates
•     Mode of work: Work from Office, Tech Mahindra LTD., Electronic City Phase II, Electronics City, Bangalore, Karnataka 560100.
•     Employment Type: Permanent.
•     Educational mandate: any HSC / Graduate / Postgraduate can apply.
•     Shifts Allocated: Rotational day shift, any 10 hours working between 6 am to 9pm for females and 24/7 rotational for male employees.
•     Working days: 5 with 2 day rotational off.
Selection process:  
. 
Freshers can also be processed if their expected salary falls within the given budget, please be referring the below grid
 
Role	Band	English+ Gujarati / Bengali
Agent Exp (Fresher)	 ( Approx 18k Take Home )
Agent Exp (6 months to 12 months)	 ( Approx 21k Take Home )


Reliable First Adcon Private Limited

Brigadier Zabar Singh Colony

Basni

Go Job Enterprises

Hi Folks,
Digitide Solutions is hiring candidates for Customer Support Executive 
1. Any HSC Passed / Graduates can apply.
2. Good English comms required.
4. Salary will be up to 25k CTC (20500 inhand) (Depending on experience and selection in interview)
5. Flexible shift timings/Sunday off.
6. Work from office.


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