Ops Senior Specialist - Onboarding, GCC

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.

About the Role

Reporting to the Associate Manager, the primary function of this role is to become a SME for the ACM process and support any  onboarding processes and requirements..

The incumbent is also expected to:

• Manage the production tasks and play a role in  various projects and BAU changes being implemented in the ACE team.
• 'This role will face into International Static data team  in relation to any interactions/guidance to be provided on  various service requests received and support BAU.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent
Role Location: Bangalore
Work Hours: Early Morning shifts 

What will your day look like?

• Staff should be able to supports multiple regions like AU, SG, SG, HK, IN, Laos, PH, PNG and VN and co-ordinate across team members and stakeholders to meet the business deliverables End to End on day to day basis 
• Ability to perform 4 eye checking and ensure to deliver 100%. 
• Capability to manage escalations and production effectively.  
• Ability to utilise the resources effectively. 
• SME knowledge of client onboarding, off boarding and maintenance of institutional customers on on core systems and channel platforms etc… 
• Deliver process improvements across the team that result in incident reduction and improved customer satisfaction. 
• Ensure that a review process exists that satisfies all internal and external control obligations 
• Ensures all incidents / escalations impacting customer experience and team performances are reported and NFRS are raised proactively.
• Maintain open communication with stakeholders to ensure business requirements are met on ongoing basis   

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Overall 6 - 8 years of experience in Banking sector and 5 years of experience in client Onboarding and Account Maintenance  
• Detailed knowledge and experience of operational functions in account and channel setup & maintenance 
• Working knowledge of Cache, Cobra, Fincale, Beamnet, MIDANZ, SIG, IVS, GCP, GPP, Fileactive, LMS, cashactive, transactive, Bpay, PIC  etc.. 
• Strong influencing and negotiation skills with stakeholders and the broader Operations team
• Demonstrated problem solving skills

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

Job Posting End Date

04/08/2026, 11.59pm, (IST)