Application Support Engineer

Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Computer System Validation (CSV)
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Business Process Architect, a typical day involves analyzing and designing innovative business processes that support organizational goals. This role requires creating detailed documentation to guide the implementation of new processes and technologies. Collaboration with various business units is essential to define product requirements and develop use cases that align with both process and functional needs. Additionally, the role includes engaging in user and task analysis to accurately represent business needs, ensuring that solutions are practical and effective in meeting organizational objectives.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure alignment of business processes with strategic goals.
- Continuously evaluate existing processes and recommend improvements to enhance efficiency and effectiveness.
- Support junior team members by providing guidance and sharing knowledge to foster professional growth.
- Document and communicate process changes clearly to all relevant stakeholders.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Computer System Validation (CSV).
- Strong analytical skills to assess and design business processes effectively.
- Excellent communication skills to facilitate collaboration between technical and business teams.
- Ability to translate complex business requirements into clear, actionable documentation.
- Experience in conducting user and task analysis to capture detailed business needs.
- Familiarity with process modeling and documentation tools.

Additional Information:
- The candidate should have minimum 3 years of experience in Computer System Validation (CSV).
- This position is based at our Bengaluru office.
- A 15 years full time education is required.