Team Leader

Team Leader

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great  Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce  and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development.  Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview

The GBS GMO QA team sits within the Global Markets Operations Risk function. The team delivers robust and consistent oversight and support for all forms of GMO Risk performed QA and EIT (Enterprise Independent Testing) performed QA of GMO processes and controls. QA includes in-house QA which is supported by the GMO Risk team and EIT (Enterprise Independent Testing) QA.

Job Description

The role drives centralized execution and oversight of GMO QA activities, including test design, execution, validation, and reporting. It involves coordinating with FLU and EIT to ensure effective governance, accurate issue resolution, and continuous improvement through data-driven insights and automation.

Responsibilities

The GBS GMO QA team is responsible for the centralized execution and oversight GMO QA activity. This will include:

• Support BAU, including the execution of in-house QA testing Manage new tests, modification of tests. Critical partner for EIT and FLU in test design, development and migration to EIT.
  • Manage the end-to-end process of test results, critical liaison with FLU including:
  • Monitor and accept testing results.
  • Investigate and rebut unacceptable results.
  • Validate failed tests and ensure satisfactory resolution of valid fails.
  • Self-serve and interpret results data, create reporting and manage escalations as necessary.
  • Carry out testing of new QA tests (where applicable),
  • Manage the implementation of new tests and
  • Oversee the transition of tests to EIT
  • Report testing results to FLU
  • Analyze testing results to identify trends, themes, and systemic issues to drive
  • remediation and continuous improvement

• Provide overarching governance and oversight of all GMO EIT QA:
  • Monitor and oversee EIT as service provider.
  • Define the organizational approach for QA, including the rationale for which QA is transitioned to EIT, and which remains.
  • Define the organizational approach for test design/test script standards, calculation methodologies and thresholds, change controls and test script reviews.
  • Design tests, create test scripts, capture all testing documentation.
  • Carry out testing of new QA tests, manage the implementation of new tests and oversee the transition of tests to EIT.
  • Define the process and rationale for the proactive review and refresh of QA tests and manage all identified changes.
  • QA data analysis – trending, themes etc
  • To explore and implement automated solutions to create efficiency within the QA process

Requirements

Education: Graduate (Any)  

• Certifications If any: NA

Experience Range: 2-5 Years

Foundational skills:

• Strong organizational, prioritization, and communication (oral / written) skills with attention to detail
• Strong coordination skills as will need to navigate across several GMO teams and enterprise stakeholders
• High level of attention to detail, ability to self-start and adapt to a fast-paced environment with multiple deliverables.
• Able to build/maintain relationships with key stakeholders
• Preferred skills include experience with SharePoint, BI and Tableau reporting, risk data analysis, Alteryx/ETL workflows, and advanced Excel and PowerPoint.
• Knowledge of GMO processes and controls is desirable, to be able to understand and define testing requirements for key processes.
• Experience in a testing environment is preferred. Within a risk, regulatory compliance or audit function would be an advantage but not essential

Desired skills:

• 2 years of overall experience in banking industry
• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
• Excels in working among diverse viewpoints to determine the best path forward
• Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
• Commitment to challenging the status quo and promoting positive change.
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Work Timings: 11:30 AM to 8:30 PM IST

Job Location: Chennai

Experience Level

Senior Level