Banking Operations Specialist
NTT DATA Global Delivery Services Ltd
Work from Office
Full Time
Min. 5 yearsJob Description
Banking Operations Specialist
- Leads team in the achievement of project milestones and team goals
- To oversee the day-to-day activities of a group of employees
- Coaches, motivates and guides team members
- Utilizes best practice processes around work assignments, Project management and quality of output while maximizing overall team’s performance
- To improve efficiency, quality and services of ongoing projects/processes
- Significant portion of time still spent on performing work of the team
- Regularly review the work of team members
- Identifies opportunities for improvement; recommends possible training opportunities
- Ensures team is meeting or exceeding contractual and service level obligations to customers
- Collects customer’s needs and translates to appropriate solutions
- Interacts with customers and internal departments to resolve issues
- Ensures accurate and timely processing of transactions to meet and exceed customer SLA
- Adhere to all appropriate and agreed standardized processes and procedures
- Acting as the Subject Matter Expert for the team
- Conducting & leading the training programs based on business needs
- Attending team meetings and customer calls to gather feedback and updates
Experience Level
Senior LevelJob role
Job requirements
About company
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The candidate should have completed the required education and people who have 5 to 31 years are eligible to apply for this job. You can apply for more jobs in Chennai to get hired quickly.
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