Infrastructure Engineer III Network Operation Engineer

• Own and drive production incident management, including triage, restoration, communications, escalation, and post-incident actions.
• Lead problem management to identify root cause, implement corrective actions, and reduce recurrence through durable remediation.
• Execute and govern change management activities, ensuring changes are assessed for risk, validated, documented, and aligned to resiliency/security expectations.
• Manage service delivery responsibilities including lifecycle management, service evolution, and operational readiness for new capabilities.
• Serve as the primary customer interface for day-to-day operational issues, queries, and status updates.
• Define, maintain, and improve MIS/operational reporting requirements to support process health, capacity planning, and service performance.
• Utilize enterprise-authorized AI capabilities to accelerate monitoring, capacity analysis, and documentation, validating outputs and handling data per sensitivity/security requirements.
• Apply reuse-first and automation/AI-assisted approaches to identify recurring risks and improve remediation workflows and provide technical leadership as a team lead and/or SME; coach and mentor less experienced engineers.
• Contribute to functional goals, priorities, and service objectives aligned to overall GT strategy.
• Create and maintain high-quality runbooks, procedures, and operational documentation; independently apply critical thinking and sound judgment and advocate for customers during infrastructure- or business-critical events, ensuring timely decision-making and clear communications

Required qualifications, skills and capabilities

• BE/BS degree or equivalent with 3+ years of experience in Network Operation
• Expertise in one or multiple Network Technologies: Routing & Switching (LAN, WAN) IP Services (Load Balancing, Bluecoat Proxies and Firewalls), Datacenter Technologies (Nexus, ASR, VXLAN, Cisco ACI / SIMPL, Arista Fabric), Optical (Ciena)
• Experience working in a banking, exchange or technology type environment within a global organization
• Understand Network infrastructure components and how they are tracked and managed in various systems
• Executes within a customer-centric environment
• Ability to use (or learn) scripting languages such as Python, Ansible, etc.
• Experience in Protocol Analyzers (Cpacket, BigSwtich, Wireshark, Riverbed)
• Experience in capacity/monitoring management tools (Splunk, SevOne, ThousandEyes)
• Strong communication skills – written and verbal
• Must be flexible, hands on and able to work in a fast paced, high pressure, client-focused and collaborative environment