Specialist, Technology Solutions

Business Systems Analyst

Position Summary

The Business Systems Analyst (BSA) is a customer-focused role with direct product involvement responsible for managing and communicating requirements to the solution team throughout the project. This is done by understanding and representing the customer to the team through daily stand-ups, a requirements document or backlog, use cases or user stories, and low-fidelity prototyping. A strong and technical understanding of current and future business needs is required to exceed the customer’s needs.

Scope & Impact of Job

The Business Systems Analyst works closely with an agile project team and Product Manager to manage a backlog of user stories for enhancements and projects of varying size. The Senior BSA facilitates meetings with internal/external clients, end users, and/or other stakeholders for functional software requirements and will provide input to design and test cases. 

Primary Responsibilities:

1. 50% Requirement Development & Management 

• requirements elicitation 

• user story creation 

• user story mapping

• backlog grooming 

• prototype/wireframes creation 

2. 30% Communication 

• user story reviews 

• daily standups 

• status meetings 

• iteration planning & retrospectives 

• demos

3. 5% Process Improvements

4. 5% Mentoring

5. 5% Defects Analysis Input

6. 5% Other duties as assigned 

Education and Experience:

• Bachelor degree in a Business, Information Systems, Computer Science discipline or equivalent technical work experience required 

• Related graduate degree preferred; 

• Seasoned IT or Business professional with a minimum of 3 years business analysis experience; 

• Experience with requirement elicitation, requirements documentation, and requirements management; 

• Experience with agile methodology and practices; 

• Business Analyst Certification preferred; 

• Direct customer interface experience (working with client directly on project tasks; managing client expectations); 

• Experience using Microsoft Office tools in a work setting (Word, Excel, Power Point, Visio); 

• Experience in computer-based testing, certification, and licensing industry preferred; 

• Experience with software development of client-server, web-based, data warehousing, reporting, or similar systems.

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Skills, Knowledge and Abilities:

• Ability to solve problems of large scope 

• Strong technical thinking, analytical, and conceptualization skills; 

• Ability to assimilate information and distill knowledge within time constraints; 

• Excellent written and verbal communication skills; 

• Creative problem-solving skills; 

• Strong negotiation skills and ability to influence others; 

• Excellent customer service skills; 

• Well organized and detail-oriented; 

• Strong time management and planning skills; 

• Ability to adapt to change quickly; 

• Ability to work independently – must be self-motivated; 

• Strong computer skills and ability to quickly learn technical concepts and new technology; 

• Ability to provide technical alternatives, recommend solutions, and participate in implementation; 

• Ability to multi-task; 

• Ability to delegate and provide guidance to others; 

• Ability to implement process improvements.